SpeedStream 5360 and Enternet 300

resident3vil · 01-03-2006, 04:40 PM

I use a SpeedStream 5360 modem to connect to the internet through SBC. the powerlight is on and the 3 other lights flash continuously. i have read online that this means there was a modem failure and it was caused by an incompatibility between my modem and enternet 300 v1.5b. problem is enternet is no longer supported by EfficientNetworks and neither is my modem. I have been using this modem for years and this is the first time the problem has occurred. Why now? also, other sources tell me the only solution is to buy a new modem. is that true?

note: for the past year or so I have been using a netgear router as well if that makes any difference.

**johnwill** · 01-03-2006, 05:17 PM

Well, if you changed the device attached to the modem, you need to power cycle the modem, could that be the issue?

Have you connected directly to the modem with a computer to see if that works? If so, I'd say the modem is working.

resident3vil · 01-04-2006, 03:58 PM

the modem does not work even when connected directly to the pc. it has also been powercycled many times since i got the router.

**johnwill** · 01-05-2006, 02:59 PM

I guess those sources are correct, the modem may indeed be bad.

resident3vil · 01-06-2006, 12:53 PM

ahh yes. sbc did some remote testing and found that the flash was corrupted. so their sending a new one for free. also they lowered my monthly internet fee. see it all works out in the end.

01-03-2006, 04:40 PM	#1 (permalink)
resident3vil Registered User Join Date: Jan 2006 Posts: 4 OS: Windows XP	SpeedStream 5360 and Enternet 300 I use a SpeedStream 5360 modem to connect to the internet through SBC. the powerlight is on and the 3 other lights flash continuously. i have read online that this means there was a modem failure and it was caused by an incompatibility between my modem and enternet 300 v1.5b. problem is enternet is no longer supported by EfficientNetworks and neither is my modem. I have been using this modem for years and this is the first time the problem has occurred. Why now? also, other sources tell me the only solution is to buy a new modem. is that true? note: for the past year or so I have been using a netgear router as well if that makes any difference.

01-03-2006, 05:17 PM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,685 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Well, if you changed the device attached to the modem, you need to power cycle the modem, could that be the issue? Have you connected directly to the modem with a computer to see if that works? If so, I'd say the modem is working. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

01-04-2006, 03:58 PM	#3 (permalink)
resident3vil Registered User Join Date: Jan 2006 Posts: 4 OS: Windows XP	the modem does not work even when connected directly to the pc. it has also been powercycled many times since i got the router. Last edited by resident3vil; 01-04-2006 at 04:01 PM.

01-05-2006, 02:59 PM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,685 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	I guess those sources are correct, the modem may indeed be bad. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

01-06-2006, 12:53 PM	#5 (permalink)
resident3vil Registered User Join Date: Jan 2006 Posts: 4 OS: Windows XP	ahh yes. sbc did some remote testing and found that the flash was corrupted. so their sending a new one for free. also they lowered my monthly internet fee. see it all works out in the end.