Really strange ISP problem...Need help!

cdfreelancer · 01-02-2006, 03:55 PM

Happy new year guys!

Okay...this is a bit of a long one but I'll try to keep it as short as possible: I live in the UK and over the summer I ran-up a large phone bill and as a result my phone was cut-off and I am no longer able to make or recieve calls. However, the phoneline hasn't been completely cut off: I'm sure that this is a mistake on the part of my telephone company - British Telecom - because not only is there ring tone when I put the phone to my ear but there's still a broadband signal, indicated by 2 solid green lights on my modem.

It suddenly occured to me after several weeks of no internet access that it might be worth applying with an ISP to reconnect my broadband service. So I contacted an ISP and gave them my phone number etc and they gave me a domain-username and password. I then went home, entered the username and password and to my disbelief, my PC connected to the internet!

...But several days later my ISP invalidated my username and password on their domain and as a result I couldn't connect to the internet. However, the DSL signal continues to travel to my PC. It must do because the 2 green lights on my modem are solid, not flashing on and off which one of them would do if there was no DSL.

Anyway, soon after I tried the same thing but with a different ISP and again they gave me a username and password to access their domain and yet again I was able to connect to the net. But exactly the same as before, the username and password were invalidated after several days and I was thereafter unable to connect.

This time I called the ISP and asked them what the problem was and they told me that they had contacted my phone company, as per standard procedure, and had been informed that it was not possible to provide me with a broadband service because the phone had been cut off! I told the receptionist that this was not the case as I had been successfully using the service for several days! She simply told me that was very strange but she was unable to continue providing the service.

Anyway, yet again I have contacted an ISP and obtained a username and password which allows me to connect but I will no doubt be disconnected again in several days from now.

I'm wondering if there's anyway I can remain connected to the internet without being cut off? It appears as though I'm lucky that my phone company overlooked disconnecting my DSL connection. However, until I pay the phonebill, which wont be for several weeks yet, I would like to have uninhibited internet access. Is there any way that I can obtain access to a domain that will allow me to connect without getting cut-off? Does anyone know about this stuff and how it works?

What I think would work is if I could gain access to a domain other than that of my ISP. Any ideas?

Any help would be greatly appreciated!

kevin_johnsons · 01-03-2006, 04:05 AM

hi there !!!

its really suprise that you were able to connect to the intenret with various isps even though u r phone did not carried the dial tone.

first contact the local telephone company and restore ur telephone line ( u need to hear the dial tone).

after that, call ur ISP (the latest un n pwd u obtained from) and then ask to restore the line ( the telephone number on which u want the dsl ).

i m sure this can help u to have a line with out any disconnections.

cdfreelancer · 01-03-2006, 07:16 AM

Hi kevin.

Actually my phone does carry a dial tone although I'm not allowed to make or recieve calls until I pay my rather sizable phonebill - Over £600 in all.

I'm sure that my phone company made a mistake when they tried to disconnect me because I shouldn't hear any dial tone.

What I think I need is access to a domain. That way I will be able to connect anytime I like.

cdfreelancer · 01-07-2006, 05:42 AM

OKay, problem had been sorted using a low-tech solution: I paid the bill! :D

**johnwill** · 01-07-2006, 08:46 AM

The solution I was about to suggest.

01-02-2006, 03:55 PM	#1 (permalink)
cdfreelancer Registered User Join Date: Feb 2005 Location: Southwest UK Posts: 332 OS: XP pro 32bit	Really strange ISP problem...Need help! Happy new year guys! Okay...this is a bit of a long one but I'll try to keep it as short as possible: I live in the UK and over the summer I ran-up a large phone bill and as a result my phone was cut-off and I am no longer able to make or recieve calls. However, the phoneline hasn't been completely cut off: I'm sure that this is a mistake on the part of my telephone company - British Telecom - because not only is there ring tone when I put the phone to my ear but there's still a broadband signal, indicated by 2 solid green lights on my modem. It suddenly occured to me after several weeks of no internet access that it might be worth applying with an ISP to reconnect my broadband service. So I contacted an ISP and gave them my phone number etc and they gave me a domain-username and password. I then went home, entered the username and password and to my disbelief, my PC connected to the internet! ...But several days later my ISP invalidated my username and password on their domain and as a result I couldn't connect to the internet. However, the DSL signal continues to travel to my PC. It must do because the 2 green lights on my modem are solid, not flashing on and off which one of them would do if there was no DSL. Anyway, soon after I tried the same thing but with a different ISP and again they gave me a username and password to access their domain and yet again I was able to connect to the net. But exactly the same as before, the username and password were invalidated after several days and I was thereafter unable to connect. This time I called the ISP and asked them what the problem was and they told me that they had contacted my phone company, as per standard procedure, and had been informed that it was not possible to provide me with a broadband service because the phone had been cut off! I told the receptionist that this was not the case as I had been successfully using the service for several days! She simply told me that was very strange but she was unable to continue providing the service. Anyway, yet again I have contacted an ISP and obtained a username and password which allows me to connect but I will no doubt be disconnected again in several days from now. I'm wondering if there's anyway I can remain connected to the internet without being cut off? It appears as though I'm lucky that my phone company overlooked disconnecting my DSL connection. However, until I pay the phonebill, which wont be for several weeks yet, I would like to have uninhibited internet access. Is there any way that I can obtain access to a domain that will allow me to connect without getting cut-off? Does anyone know about this stuff and how it works? What I think would work is if I could gain access to a domain other than that of my ISP. Any ideas? Any help would be greatly appreciated! __________________ AMD Athlon 2400+ Radeon 9600 (256MB DDR) DDR-SDRAM PC3200 1024MB 10MB cable broadband

01-03-2006, 07:16 AM	#3 (permalink)
cdfreelancer Registered User Join Date: Feb 2005 Location: Southwest UK Posts: 332 OS: XP pro 32bit	Hi kevin. Actually my phone does carry a dial tone although I'm not allowed to make or recieve calls until I pay my rather sizable phonebill - Over £600 in all. I'm sure that my phone company made a mistake when they tried to disconnect me because I shouldn't hear any dial tone. What I think I need is access to a domain. That way I will be able to connect anytime I like. __________________ AMD Athlon 2400+ Radeon 9600 (256MB DDR) DDR-SDRAM PC3200 1024MB 10MB cable broadband

01-07-2006, 05:42 AM	#4 (permalink)
cdfreelancer Registered User Join Date: Feb 2005 Location: Southwest UK Posts: 332 OS: XP pro 32bit	OKay, problem had been sorted using a low-tech solution: I paid the bill! :D __________________ AMD Athlon 2400+ Radeon 9600 (256MB DDR) DDR-SDRAM PC3200 1024MB 10MB cable broadband

01-07-2006, 08:46 AM	#5 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,654 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	The solution I was about to suggest. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

01-03-2006, 04:05 AM	#2 (permalink)
kevin_johnsons Registered User Join Date: Dec 2005 Posts: 9 OS: windows xp	hi there !!! its really suprise that you were able to connect to the intenret with various isps even though u r phone did not carried the dial tone. first contact the local telephone company and restore ur telephone line ( u need to hear the dial tone). after that, call ur ISP (the latest un n pwd u obtained from) and then ask to restore the line ( the telephone number on which u want the dsl ). i m sure this can help u to have a line with out any disconnections.