Some help with my internet connection

Jollahok · 12-25-2005, 10:24 PM

Right now I'm having some trouble with my internet and quite frankly, I really don't know where to begin to solve it. I have had 3 computers sharing a DSL connection through a hub and all has been well until now. It seems that 2 of the 3 computers can connect to the internet as usual, whereas one has no connectivity at all. My isp (Odynet) will be unavailable for help tomorrow so I am hoping to get something here quick. I've reset my modem and reconnected all my wires several times, and have checked to see if I can get internet through connecting directly from the modem. Anything else I should check?

**johnwill** · 12-26-2005, 06:50 AM

I'm going to guess that the ISP perhaps started restricting the number of public IP addresses available for each client, and now the 3rd machine can't connect because it's DHCP request is refused. I assume that one at a time, all the machines connect, right?

Jollahok · 12-26-2005, 01:03 PM

The 3rd computer doesn't connect at all actually, even when directly connected to the modem.

Also, these are the results after ipconfig /all :

Windows IP Configuration

Host name : JAMES
Primary Dns Suffix : (nothing)
Node Type : Mixed
IP Routing Enabled : No
WINS Proxy Enabled : No

Ethernet adapter Local Area Connection 3:

Connection-specific DNS Suffix : (Nothing)
Description : VIA Rhine II Fast Ethernet Adapter
Physical Address : 00-01-6C-2E-E0-57
Dhcp Enabled : No
IP Address : 192.160.0.1
Subnet Mask : 255.255.255.0
Default Gateway : (Nothing)

**johnwill** · 12-26-2005, 04:12 PM

Well, there's your problem! You have DHCP disabled, and have manually assigned the IP address, and you have no gateway address.

Turn on automatic IP and DNS address detection and I'll bet it'll work a lot better.

Jollahok · 12-26-2005, 04:19 PM

Ok, after setting it that way it was acquiring an IP address then a message came up indicating that my connection was limited or not connected at all.

Jollahok · 12-26-2005, 04:27 PM

And here are the results now after ipconfig /all :

Windows IP Configuration

Host name : JAMES
Primary Dns Suffix :
Node Type : Mixed
IP Routing Enabled : Yes
WINS Proxy Enabled : No

Ethernet Adapter Local Area Connection 3:

Connection-specific DNS Suffix :
Description : VIA Rhine II Fast Ethernet Adapter
Physical Address : 00-01-6C-2E-E0-57
Dhcp Enabled : Yes
Autoconfiguration Enabled : Yes
Autoconfiguration IP Address : 169.254.83.39
Subnet Mask : 255.255.0.0
Default Gateway :

Jollahok · 12-26-2005, 08:35 PM

I just ran netdiag but since I can't use the internet on that computer I just took note of some things that might be of use:

"The net card 'VIA Rhine II Fast Ethernet Adapter - Packet Scheduler Miniport' may not be working because it has not received any packets."

IpConfig results: Failed
Pinging DHCP server - not reachable
Warning: DHCP server may be down.

Autoconfiguration results: Failed
Warning : Autoconfiguration is in use. DHCP not available

Autonet address test : Failed
Fatal: All adapters are autoconfigured.
The DHCP servers are unreachable. Please check cables, hubs, and taps.

Default gateway test: Failed
Fatal: NO GATEWAYS ARE REACHABLE.
If you configured the IP protocol manually then you need to add atleast one valid gateway.

DNS test: Failed
Fatal: Cannot get the DNS Adapter Information from the registry, error 0x267c
DNS_ERROR_NO_DNS_SERVERS

Is there any other information that might help?

Also, when I ping my autoconfigured IP address it times out on each packet sent. So, 4 packets sent are all lost.

**johnwill** · 12-27-2005, 07:09 AM

Please tell me the exact make/model of your DSL modem. I think what you have is a modem/router, but I need proper details to address this issue.

Jollahok · 12-27-2005, 02:15 PM

My modem:
Efficient Networks
Speedstream 5360
Ethernet ADSL Modem

By the way, I'm using a hub
It's a Netgear 4-port ethernet hub, Model EN104

Jollahok · 12-28-2005, 05:51 PM

Ok, I'm up and running now. So much hassle when it was the simplest thing to do. I just shut off my computer, unplugged everything, waited a minute, powered up my modem, then powered up my pc. I was sure I'd done this, but tried it anyhow and it's working great now.

**johnwill** · 12-29-2005, 07:01 PM

OK, thanks for letting us know.

12-25-2005, 10:24 PM	#1 (permalink)
Jollahok Registered User Join Date: Dec 2005 Posts: 7 OS: winxp	Some help with my internet connection Right now I'm having some trouble with my internet and quite frankly, I really don't know where to begin to solve it. I have had 3 computers sharing a DSL connection through a hub and all has been well until now. It seems that 2 of the 3 computers can connect to the internet as usual, whereas one has no connectivity at all. My isp (Odynet) will be unavailable for help tomorrow so I am hoping to get something here quick. I've reset my modem and reconnected all my wires several times, and have checked to see if I can get internet through connecting directly from the modem. Anything else I should check?

12-26-2005, 06:50 AM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,748 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	I'm going to guess that the ISP perhaps started restricting the number of public IP addresses available for each client, and now the 3rd machine can't connect because it's DHCP request is refused. I assume that one at a time, all the machines connect, right? __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

12-26-2005, 04:12 PM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,748 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Well, there's your problem! You have DHCP disabled, and have manually assigned the IP address, and you have no gateway address. Turn on automatic IP and DNS address detection and I'll bet it'll work a lot better. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

12-26-2005, 04:27 PM	#6 (permalink)
Jollahok Registered User Join Date: Dec 2005 Posts: 7 OS: winxp	And here are the results now after ipconfig /all : Windows IP Configuration Host name : JAMES Primary Dns Suffix : Node Type : Mixed IP Routing Enabled : Yes WINS Proxy Enabled : No Ethernet Adapter Local Area Connection 3: Connection-specific DNS Suffix : Description : VIA Rhine II Fast Ethernet Adapter Physical Address : 00-01-6C-2E-E0-57 Dhcp Enabled : Yes Autoconfiguration Enabled : Yes Autoconfiguration IP Address : 169.254.83.39 Subnet Mask : 255.255.0.0 Default Gateway : Last edited by Jollahok; 12-26-2005 at 04:28 PM.

12-26-2005, 08:35 PM	#7 (permalink)
Jollahok Registered User Join Date: Dec 2005 Posts: 7 OS: winxp	I just ran netdiag but since I can't use the internet on that computer I just took note of some things that might be of use: "The net card 'VIA Rhine II Fast Ethernet Adapter - Packet Scheduler Miniport' may not be working because it has not received any packets." IpConfig results: Failed Pinging DHCP server - not reachable Warning: DHCP server may be down. Autoconfiguration results: Failed Warning : Autoconfiguration is in use. DHCP not available Autonet address test : Failed Fatal: All adapters are autoconfigured. The DHCP servers are unreachable. Please check cables, hubs, and taps. Default gateway test: Failed Fatal: NO GATEWAYS ARE REACHABLE. If you configured the IP protocol manually then you need to add atleast one valid gateway. DNS test: Failed Fatal: Cannot get the DNS Adapter Information from the registry, error 0x267c DNS_ERROR_NO_DNS_SERVERS Is there any other information that might help? Also, when I ping my autoconfigured IP address it times out on each packet sent. So, 4 packets sent are all lost. Last edited by Jollahok; 12-26-2005 at 08:51 PM.

12-26-2005, 01:03 PM	#3 (permalink)
Jollahok Registered User Join Date: Dec 2005 Posts: 7 OS: winxp	The 3rd computer doesn't connect at all actually, even when directly connected to the modem. Also, these are the results after ipconfig /all : Windows IP Configuration Host name : JAMES Primary Dns Suffix : (nothing) Node Type : Mixed IP Routing Enabled : No WINS Proxy Enabled : No Ethernet adapter Local Area Connection 3: Connection-specific DNS Suffix : (Nothing) Description : VIA Rhine II Fast Ethernet Adapter Physical Address : 00-01-6C-2E-E0-57 Dhcp Enabled : No IP Address : 192.160.0.1 Subnet Mask : 255.255.255.0 Default Gateway : (Nothing)

12-26-2005, 04:19 PM	#5 (permalink)
Jollahok Registered User Join Date: Dec 2005 Posts: 7 OS: winxp	Ok, after setting it that way it was acquiring an IP address then a message came up indicating that my connection was limited or not connected at all.

12-27-2005, 07:09 AM	#8 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,748 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Please tell me the exact make/model of your DSL modem. I think what you have is a modem/router, but I need proper details to address this issue. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

12-27-2005, 02:15 PM	#9 (permalink)
Jollahok Registered User Join Date: Dec 2005 Posts: 7 OS: winxp	My modem: Efficient Networks Speedstream 5360 Ethernet ADSL Modem By the way, I'm using a hub It's a Netgear 4-port ethernet hub, Model EN104

12-28-2005, 05:51 PM	#10 (permalink)
Jollahok Registered User Join Date: Dec 2005 Posts: 7 OS: winxp	Ok, I'm up and running now. So much hassle when it was the simplest thing to do. I just shut off my computer, unplugged everything, waited a minute, powered up my modem, then powered up my pc. I was sure I'd done this, but tried it anyhow and it's working great now.

12-29-2005, 07:01 PM	#11 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,748 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	OK, thanks for letting us know. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience