Intermittent modem problems

Aspen · 12-14-2005, 07:24 PM

I have a Dell desktop computer. About 6 months ago, when I would try to connect to the internet (dial-up) a message would pop-up saying, "port open..modem in use by another program or not configured correctly." I cannot see any problem on the device manager//the modem is enabled//when I quiery the modem, port 1 show no modem and port 3, where3 the modem is supposed to be just displays for a moment and then the test is over.

Any thoughts?

thanks a lot

Tumbleweed36 · 12-16-2005, 05:50 AM

Hi,

Sounds to me like you have a port sharing problem. What I would do is go to device manager and uninstall or delete your modem. then shut down and physically take out the modem from your computer, move it down to PCI #3, fire it back up and let it load. When you boot back up, load your drivers and see what happens. That might solve the port sharing problem.

12-14-2005, 07:24 PM	#1 (permalink)
Aspen Registered User Join Date: Dec 2005 Posts: 1 OS: xp	Intermittent modem problems I have a Dell desktop computer. About 6 months ago, when I would try to connect to the internet (dial-up) a message would pop-up saying, "port open..modem in use by another program or not configured correctly." I cannot see any problem on the device manager//the modem is enabled//when I quiery the modem, port 1 show no modem and port 3, where3 the modem is supposed to be just displays for a moment and then the test is over. Any thoughts? thanks a lot

12-16-2005, 05:50 AM	#2 (permalink)
Tumbleweed36 Asst Manager Hardware Join Date: May 2005 Location: USA Posts: 19,662 OS: XP Professional	Hi, Sounds to me like you have a port sharing problem. What I would do is go to device manager and uninstall or delete your modem. then shut down and physically take out the modem from your computer, move it down to PCI #3, fire it back up and let it load. When you boot back up, load your drivers and see what happens. That might solve the port sharing problem. __________________ ---------- I don't receive email notifications of replies to subscribed threads. (Internet provider policy) Therefore, if I don't respond to your post within 24 hours, please send me a reminder PM and include the link to your thread.