Can't connect to one website only

[andyellis]

This might be a bit of a strange problem for you guys to help with, but I am having problems connecting to the website http://www.emusic.com. Every other site I access works no problem, it's just this one.

Basically, up until a couple of days ago, I had no problems connecting to this site. At that time, I was downloading songs from there, and I clicked on the icon for downloading a particular song too many times and I got this error message -

-----------

The page cannot be displayed
The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.

--------------------------------------------------------------------------------

Please try the following:

Click the Refresh button, or try again later.

If you typed the page address in the Address bar, make sure that it is spelled correctly.

To check your connection settings, click the Tools menu, and then click Internet Options. On the Connections tab, click Settings. The settings should match those provided by your local area network (LAN) administrator or Internet service provider (ISP).
See if your Internet connection settings are being detected. You can set Microsoft Windows to examine your network and automatically discover network connection settings (if your network administrator has enabled this setting).
Click the Tools menu, and then click Internet Options.
On the Connections tab, click LAN Settings.
Select Automatically detect settings, and then click OK.
Some sites require 128-bit connection security. Click the Help menu and then click About Internet Explorer to determine what strength security you have installed.
If you are trying to reach a secure site, make sure your Security settings can support it. Click the Tools menu, and then click Internet Options. On the Advanced tab, scroll to the Security section and check settings for SSL 2.0, SSL 3.0, TLS 1.0, PCT 1.0.
Click the Back button to try another link.



Cannot find server or DNS Error
Internet Explorer

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Since then, I have not been able to connect to any page at http://www.emusic.com on my PC and continue to get the above message(even though I can connect to the site at work) but I can still connect to every other website I try, such as Hotmail, BBC site -- basically, everything except eMusic.

I have tried deleting my temporary internet files, cookies, history and have ran Spybot, CWS Shredder, Ad-Aware etc etc. No joy.

I don't know what to do next and it is really frustrating!

I would really appreciate some feedback on what to do next!

Many thanks in advance for any replies.

Andrew

[johnwill]

They may have blocked your IP address for some reason. There's nothing that I can think of other than that from your scenario.

[Resolution]

Only thing I can suggest is that you remove the cookie and temporary Internet files associated with that website. Run the following cleanup program and see if it helps...

http://www.stevengould.org/downloads.../CleanUp40.exe

[andyellis]

I ran the clean-up software but it didn't make any difference.

How do I delete the cookies and temp files for the emusic.com site only?

Thanks

Andrew

PS - I emailed the helpdesk at emausic.com who advised me to run a tracer on the site. Here's the results, maybe they may help with the problem?

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\ANDREW>tracert www.emusic.com

Tracing route to www.emusic.com [64.124.6.60]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms BelkinModem.Belkin [192.168.2.1]
2 18 ms 13 ms 14 ms man-0-dsl.as9105.net [212.74.111.188]
3 13 ms 13 ms 14 ms 212.74.106.82
4 17 ms 27 ms 28 ms pos1-0.ho-bham1.as9105.net [212.74.109.210]
5 17 ms 26 ms 27 ms ge2-1.ho-bham0.as9105.net [212.74.111.201]
6 25 ms 26 ms 29 ms pos12-0.rtr-0.xxx.milt.as9105.net [212.74.111.13
0]
7 27 ms 28 ms 29 ms pos3-0.lon10.as9105.net [212.74.108.10]
8 22 ms 27 ms 34 ms so-1-0-0.lon12.ip.tiscali.net [213.200.77.253]
9 26 ms 28 ms 27 ms so-3-0-0.lon11.ip.tiscali.net [213.200.82.2]
10 21 ms 28 ms 27 ms pos7-3.mpr1.lhr1.uk.above.net [213.200.77.78]
11 23 ms 28 ms 27 ms so-5-3-0.cr1.lhr3.uk.above.net [208.184.231.178]

12 94 ms 98 ms 101 ms so-7-0-0.cr1.dca2.us.above.net [64.125.31.186]
13 101 ms 97 ms 99 ms so-0-0-0.cr2.dca2.us.above.net [64.125.29.122]
14 99 ms 107 ms 102 ms so-6-0-0.mpr2.iad1.us.above.net [64.125.28.130]

15 101 ms 98 ms 103 ms so-2-0-0.cr2.lga1.us.above.net [64.125.28.66]
16 101 ms 117 ms 96 ms so-1-0-0.mpr1.lga1.us.above.net [64.125.27.150]

17 98 ms 95 ms 102 ms 64.124.11.197.above.net [64.124.11.197]
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Documents and Settings\ANDREW>

[Resolution]

It could be a routing problem that will fix itself overtime when someone decides to get around to it. In the meantime, you should still be able to access the site by using an online anonymous web proxy like...

http://www.the-cloak.com/login.html

[whodat]

perhaps it has to be manually listed as a trusted site in - control panel -internet properties - privacy - sites

good luck

[johnwill]

You might check your HOSTS file to see if somehow that IP address is redirected somewhere. C:\Windows\System32\Drivers\etc\HOSTS

[skull32956]

Andrew
wondering how you made out with this problem
It's June 2008 and the same thing just happened to my and my son's separate accounts, separate computers, and the useless help-folk at emusic don't respond to the questions I ask. And they still got about 100 of our downloads.
P