Limited or No Connectivity

[kevbach]

Im working on my fathers PC which is connected to DSL (westell modem). All had been well until recently he started getting the "Limited or no connectivity" message about his connection and was unable to connect to the internet. I took his pc to my house, connected the ethernet cable (I have roadrunner service) to his port, and was able to get onto the internet, no problems. I even used his cable to make sure that wasnt the issue. Took the pc back to his house and the problem remains.

Also, all of the lights on the modem are on, green, and steady. Regardless, this has to be a problem with the modem, right?

Thanks for any help that can be offered.

[johnwill]

Let's say that the symptoms certainly point to the modem. I presume you've power cycled the modem, as well as checked all the wiring from the telco service entrance to the modem, right?

Open a DOS window and type:

IPCONFIG /ALL >C:\RESULT.TXT

Open C:\RESULT.TXT with Notepad and copy/paste the entire results here.

[kevbach]

Here's the result .txt file:

Windows IP Configuration

Host Name . . . . . . . . . . . . : bachmeye-433981
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : SiS 900 PCI Fast Ethernet Adapter
Physical Address. . . . . . . . . : 00-D0-09-82-6E-EC
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.221.143
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

Ive also tried power cycling the modem, replacing all cables, updating drivers, etc. Thanks again for the help.

[johnwill]

Sounds like either the ISP's service has died, or the modem is dead. You're getting the autoconfiguration IP address, which indicates that Windows can't find a DHCP server.