outages Earthlink Cable internt thru Time-Warner

divxdude · 08-20-2005, 02:23 PM

I keep suffering intermitant internet outages.. the lights on the modem
go out along with my interent for period from hours to minutes..already on and off today many times..I had to give up and watch a movie earlier it was out for hours.

problem is the tech people keep pretending they dont know it or dont know how to track it.

they could ping customers on a regular basis and KNOW how often and what time it was out. why do they pretend to be so DUMB?

now they must BARGE into my house and ONLY if i'm lucky enought to have them here at the same time of the outage will they DO ANYTHING, i've been thru it before..

I had to SCREAM at supervisor after calling 10-15 time after the replaced my

modem
inside coax and splitter
outside coax to the pole on another day

they STILL kept insisting on coming INSIDE and i said BULL i'm putting up with this crap and refused to allow them in so they kept snubbing me.

after thet snubbed half a dozen time I started CUSSING them andf they
would hang up...finally I cussed a spupervisor an she escalated my problem to specialists that found my amplifier was out of adjustment on the pole.

I was right all along but they dont listen
i know theres people all over getting jerked like this.

why dont they ALREADY know my internet was out? seems lik it would be very easy to track if they would only make the effort.

ebackhus · 08-20-2005, 03:07 PM

http://help.rr.com/HMSLogic/network_status.aspx

Earthlink is provided on the same lines, so that will tell you what's up. I know that in my region they've been doing some IP maintenance so there would be occassional drops. So far I'm still connected and zipping along nicely.

divxdude · 08-20-2005, 05:01 PM

that thing says everything is green...
but my internet is going in and out i dont understend why you're sending me there if its obviously wrong.

**johnwill** · 08-21-2005, 07:36 AM

You draw more flies with honey than vinegar. Most tech support locations have a standing policy that if a customer calls and starts using profanity, they simply hang up and report it to their supervisor. Your description of how you handled the problem is almost guaranteed to make it take the maximum time to resolve.

08-20-2005, 02:23 PM	#1 (permalink)
divxdude Registered User Join Date: Jun 2005 Posts: 19 OS: win98se	outages Earthlink Cable internt thru Time-Warner I keep suffering intermitant internet outages.. the lights on the modem go out along with my interent for period from hours to minutes..already on and off today many times..I had to give up and watch a movie earlier it was out for hours. problem is the tech people keep pretending they dont know it or dont know how to track it. they could ping customers on a regular basis and KNOW how often and what time it was out. why do they pretend to be so DUMB? now they must BARGE into my house and ONLY if i'm lucky enought to have them here at the same time of the outage will they DO ANYTHING, i've been thru it before.. I had to SCREAM at supervisor after calling 10-15 time after the replaced my modem inside coax and splitter outside coax to the pole on another day they STILL kept insisting on coming INSIDE and i said BULL i'm putting up with this crap and refused to allow them in so they kept snubbing me. after thet snubbed half a dozen time I started CUSSING them andf they would hang up...finally I cussed a spupervisor an she escalated my problem to specialists that found my amplifier was out of adjustment on the pole. I was right all along but they dont listen i know theres people all over getting jerked like this. why dont they ALREADY know my internet was out? seems lik it would be very easy to track if they would only make the effort. Last edited by divxdude; 08-20-2005 at 02:38 PM.

08-20-2005, 03:07 PM	#2 (permalink)
ebackhus Manager, Design Join Date: Apr 2005 Location: SATX Posts: 14,243 OS: WinXP Pro SP3/Windows 7 RTM My System Blog Entries: 28	http://help.rr.com/HMSLogic/network_status.aspx Earthlink is provided on the same lines, so that will tell you what's up. I know that in my region they've been doing some IP maintenance so there would be occassional drops. So far I'm still connected and zipping along nicely. __________________ ----------------------------- There are no dumb questions, unless a customer is asking them. Help in the fight against cancer and other serious illnesses.

08-20-2005, 05:01 PM	#3 (permalink)
divxdude Registered User Join Date: Jun 2005 Posts: 19 OS: win98se	that thing says everything is green... but my internet is going in and out i dont understend why you're sending me there if its obviously wrong. Last edited by divxdude; 08-20-2005 at 05:10 PM.

08-21-2005, 07:36 AM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,607 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	You draw more flies with honey than vinegar. Most tech support locations have a standing policy that if a customer calls and starts using profanity, they simply hang up and report it to their supervisor. Your description of how you handled the problem is almost guaranteed to make it take the maximum time to resolve. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience