Juno 5 doesn't like new machine??

**Bartender** · 06-21-2005, 06:48 AM

Good morning -
I put together my first brand-new computer recently instead of scrounging up used parts. Oh, I was so proud of myself!
Right up until we couldn't get e-mail.
We're using Juno 5 because we signed up for Juno's cheap "limited access" Juno Gold service last century and they haven't kicked us off of it yet. Besides, there is no DSL or cable available on our road so what the hey. This old Juno account has worked on three different computers, all running old motherboards with 440BX chipsets (I mention this because I have a funny feeling that might have something to do with it)
The new computer, with an ASUS P5GDC-V Deluxe board, seems to work O.K. so far. I have a weird problem with a Mitsumi FA404 floppy/card reader (posted this over in ASUS Motherboard forum) but let's stick to the subject.
Installed a working Intel modem, then installed Juno, ZoneAlarm, and Juno's Connection Wizard.
When I asked it to, Juno went online long enuf to import our account. So far so good. Then it would go online (e-mail or internet) for about ten seconds, then the modem would disconnect. What the???
Since then I've tried fresh installs, even started over with a brand new XP CD, original BIOS, chipset drivers from the CD rather than the latest downloaded drivers, different modem (I have two identical Intel modems so I swapped them and am writing this message using the one from the new machine), etc. etc. (Note: Since Juno did the exact same thing under XP I re-formatted and went back to W2K.)
So that's where I'm at. Back to W2K SP4 but none of the critical updates because I don't have them on a CD, new BIOS, latest or recent drivers, nothing else but Juno, ZoneAlarm, and Juno's Connection Wizard (which said I was good to go) and in every case the modem connects, starts to get mail or load the home page, then it disconnects.
Juno Help is just hopeless. I keep filling out Personal Assistance Tickets, but I don't think anyone reads these. It seems like a computer scans for key words then kicks back an automated reply; "check to see if your modem works, change access numbers, blahblah". I write back and tell them I've already done this and get the same drivel back again.
Has anyone got any ideas? I only have a couple:
- Maybe ask someone to come over and log in to their ISP from my house to see if the modem does the same thing at another ISP?
-See if I can borrow an external modem and try to log in to Juno. I don't have at hand a wide circle of computer enthusiasts who I can impose upon so either of these might take some doing.
I really don't know if the problem is here (Motherboard, BIOS settings, Ethernet adapter getting in the way) or with Juno. Anyone seen or heard of similar shenanigans?

dai · 06-22-2005, 11:54 AM

disable zone alarm and see if it still does the same

**Bartender** · 06-22-2005, 12:29 PM

Hi, dai -
I just wanted to check back in case my experience can help anyone else with similar woes. I latched on to comments made in a recent posting to the Modems forum, where the person who replied suggested installing the latest drivers. Got the latest drivers for the Intel 536EP chip modem from Intel's site. Dropped the download into a new folder (named "Modem" under C: drive), then asked Winzip to extract them. WZ did, but into some Temp folder. Doh! I asked Winzip to extract to the "Modem" folder, and that worked fine. Uninstalled the modem in Device Mgr., re-started the machine, Windows saw new hardware, I pointed it to the "Modem" folder, and the drivers were installed so quickly I wasn't sure it even did anything. I queried the modem and it worked fine, but querying the modem last week seemed fine when Juno wasn't working so that didn't really tell me much except that I hadn't totally screwed things up.
I shoulda done things one at a time so I'd know what actually did the trick but I didn't. I tried a coupla other things so will just list them in case. Also went into the modem settings (Device Manager>Modem>Properties>etc. etc.) and found a setting that told the modem to "check for password" when connecting. This was checked. Since Juno automatically checks for password I turned this setting OFF.
As per the other suggestions in the above-mentioned thread, I went into the ASUS P5GDC-V BIOS (flashed to the latest version, 1009), found the PCI PnP setting, and turned it OFF. This is supposed to be the correct setting for XP and W2K. Apparently any setting in the BIOS regarding a Plug and Play OS should be ON for W98. I don't know what you should do with Me.
Juno is now connecting and staying connected. Yeah!! As I said, I shoulda done these things one at a time and then we'd know what solved the prob. Sorry about that.
dai, I'd tried turning Zone Alarm OFF last week and that didn't help. I also tried leaving it ON but making sure that all the settings for Juno in the "Programs" menu were green-checked, but that did nothing for me either.
Thanks to everyone at TechSupport for providing a place to exchange ideas and encouragement!!

dai · 06-22-2005, 12:34 PM

thanks for posting your solution it will help others looking back at the thread

06-21-2005, 06:48 AM	#1 (permalink)
Bartender Mentally divergent Join Date: Jun 2005 Location: Chehalis, WA, USA Posts: 1,185 OS: W2K, Ubuntu 8.04	Juno 5 doesn't like new machine?? Good morning - I put together my first brand-new computer recently instead of scrounging up used parts. Oh, I was so proud of myself! Right up until we couldn't get e-mail. We're using Juno 5 because we signed up for Juno's cheap "limited access" Juno Gold service last century and they haven't kicked us off of it yet. Besides, there is no DSL or cable available on our road so what the hey. This old Juno account has worked on three different computers, all running old motherboards with 440BX chipsets (I mention this because I have a funny feeling that might have something to do with it) The new computer, with an ASUS P5GDC-V Deluxe board, seems to work O.K. so far. I have a weird problem with a Mitsumi FA404 floppy/card reader (posted this over in ASUS Motherboard forum) but let's stick to the subject. Installed a working Intel modem, then installed Juno, ZoneAlarm, and Juno's Connection Wizard. When I asked it to, Juno went online long enuf to import our account. So far so good. Then it would go online (e-mail or internet) for about ten seconds, then the modem would disconnect. What the??? Since then I've tried fresh installs, even started over with a brand new XP CD, original BIOS, chipset drivers from the CD rather than the latest downloaded drivers, different modem (I have two identical Intel modems so I swapped them and am writing this message using the one from the new machine), etc. etc. (Note: Since Juno did the exact same thing under XP I re-formatted and went back to W2K.) So that's where I'm at. Back to W2K SP4 but none of the critical updates because I don't have them on a CD, new BIOS, latest or recent drivers, nothing else but Juno, ZoneAlarm, and Juno's Connection Wizard (which said I was good to go) and in every case the modem connects, starts to get mail or load the home page, then it disconnects. Juno Help is just hopeless. I keep filling out Personal Assistance Tickets, but I don't think anyone reads these. It seems like a computer scans for key words then kicks back an automated reply; "check to see if your modem works, change access numbers, blahblah". I write back and tell them I've already done this and get the same drivel back again. Has anyone got any ideas? I only have a couple: - Maybe ask someone to come over and log in to their ISP from my house to see if the modem does the same thing at another ISP? -See if I can borrow an external modem and try to log in to Juno. I don't have at hand a wide circle of computer enthusiasts who I can impose upon so either of these might take some doing. I really don't know if the problem is here (Motherboard, BIOS settings, Ethernet adapter getting in the way) or with Juno. Anyone seen or heard of similar shenanigans?

06-22-2005, 11:54 AM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 44,778 OS: vista 32x ultimate retail	disable zone alarm and see if it still does the same __________________

06-22-2005, 12:34 PM	#4 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 44,778 OS: vista 32x ultimate retail	thanks for posting your solution it will help others looking back at the thread __________________

06-22-2005, 12:29 PM	#3 (permalink)
Bartender Mentally divergent Join Date: Jun 2005 Location: Chehalis, WA, USA Posts: 1,185 OS: W2K, Ubuntu 8.04	Hi, dai - I just wanted to check back in case my experience can help anyone else with similar woes. I latched on to comments made in a recent posting to the Modems forum, where the person who replied suggested installing the latest drivers. Got the latest drivers for the Intel 536EP chip modem from Intel's site. Dropped the download into a new folder (named "Modem" under C: drive), then asked Winzip to extract them. WZ did, but into some Temp folder. Doh! I asked Winzip to extract to the "Modem" folder, and that worked fine. Uninstalled the modem in Device Mgr., re-started the machine, Windows saw new hardware, I pointed it to the "Modem" folder, and the drivers were installed so quickly I wasn't sure it even did anything. I queried the modem and it worked fine, but querying the modem last week seemed fine when Juno wasn't working so that didn't really tell me much except that I hadn't totally screwed things up. I shoulda done things one at a time so I'd know what actually did the trick but I didn't. I tried a coupla other things so will just list them in case. Also went into the modem settings (Device Manager>Modem>Properties>etc. etc.) and found a setting that told the modem to "check for password" when connecting. This was checked. Since Juno automatically checks for password I turned this setting OFF. As per the other suggestions in the above-mentioned thread, I went into the ASUS P5GDC-V BIOS (flashed to the latest version, 1009), found the PCI PnP setting, and turned it OFF. This is supposed to be the correct setting for XP and W2K. Apparently any setting in the BIOS regarding a Plug and Play OS should be ON for W98. I don't know what you should do with Me. Juno is now connecting and staying connected. Yeah!! As I said, I shoulda done these things one at a time and then we'd know what solved the prob. Sorry about that. dai, I'd tried turning Zone Alarm OFF last week and that didn't help. I also tried leaving it ON but making sure that all the settings for Juno in the "Programs" menu were green-checked, but that did nothing for me either. Thanks to everyone at TechSupport for providing a place to exchange ideas and encouragement!!