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Old 04-29-2005, 08:40 PM   #1 (permalink)
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56k Modem Problem

(sorry to double post, but appearently nobodys willing to move my old post to this forum, so just go ahead and delete the old one)

OS: Windows ME
Computer: Compaq Persario 4000

ok, I have this client PC, it they have netzero. At first, the modem woulden't even respond (even through the driver showed fine). So I removed it and re-added it, and it worked fine. I took a bunch of Wan/VPN junk out of thier network (based on the software on thier computer, they don't use it). Anyways, after dialing up NetZero, the dialing work, user/pass authentication works, but then it says it can't connect to net zeros network. I went through the networks TCP/IP settings, and the TCP IP properties isn't...complete. It only had DNS, Advanced, and bindings. I know this isn't how the TCP/IP config should look. What's more intreasting, is if I add another TCP/IP, it had everything it should. But when I apply, and restart, it only has one TCP/IP, and it's the one with only 3 tabs.

anyone have ANY idea what is wrong here?

upd: I just switched out the modem, same problem. I un-installed What NetZero tells me to install from windows system components (Dial up, Hyper terminal, dialer), and re-installed them. Same stupid thing
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Old 04-30-2005, 05:17 AM   #2 (permalink)
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Hi,

This one sounds difficult. It almost sounds to me like you have a resource sharing problem and it shuts down when encountering that issue. If it were mine, here is what I would do:

Why not give the following a try:

1) Download the newest and latest drivers from the modem manufacturer’s website. (I know, you have a disk, but download the newest and best anyhow.

2) Enter Start, Control Panel, System, Hardware, Device Manager and DELETE any references to any modem.

3) Shut down and physically remove the modem and then put the modem back in PCI slot #3 (Third slot down from the AGP slot)

4) Boot up and enter the BIOS setup menu.

5) In the BIOS setup menu find the PnP area. If you are running WinXP, then DISABLE Pnp….however, if you are using Win98, then make sure it is ENABLED.

6) Save and Exit

7) Boot back up and when the computer finds your modem, then load the drivers that have been downloaded from the manufacturer’s website. It may tell you that the latest and best are already installed, but install them anyway. (for example, WinXP only has v.90 drivers and not the most recent v.92 that are needed for best operation) If it says they are not digitally signed, then load them anyway. This is a long story, but I can assure you it is a money issue and a rip off from Microsoft in my opinion.

This should get you going!
 
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Old 04-30-2005, 12:09 PM   #3 (permalink)
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I already did most of that. I found the latest drivers, which didn't help. I even tried another modem in a different slot, got the same thing. And removing it from device manager is one of the very first things I tried. Actually at first it woulden't even communicate with the modem, and removing it and letting it reload allowed it to communicate with the computer. I think this might be a problem with windows internal DUN or networking. Is the TCP/IP config tab in Network (the one in the control panel) sopposed to have 3 tabs when it's binded with a dial up adapter? the OS is Windows ME, and the cmos config, has nothing about PNP inside it.
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Old 05-02-2005, 03:37 PM   #4 (permalink)
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ok here is an intreasting update

I put a network card in. The TCP/IP config diag is all there, but the card refuses to get anything from dhcp. and when I go into winipcfg, all the renew/release buttons are disabled. So I put in the IP address/gateway/subnet in manually (this is for my own network, to see if I can get it to do something). Now, I can ping any of my local computers, but I can't access the internet...unless I access a website by IP address instead of domain name. Is windows networking just screwed or what exacly do you think is wrong here?
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Old 05-03-2005, 01:16 PM   #5 (permalink)
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Download and run Hijackthis. It sounds like you have a Winsock 2 problem. Post the log from hijackthis here. We might be able to better assist you with that information....

Thanks
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Old 05-03-2005, 06:47 PM   #6 (permalink)
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I had the same problem with Netzero, but found out that it was a problem with one of the lines that was connected to the phone. I think it has to due with the connection speed.

You may want to see if you can download Juno. Juno and Netzero are joined... I get 10 free hours with both (total of 20 hours free). If you connect with Juno it will tell you what speed the connection is. Mine was 2.9k till I fixed the line now it's a blazing (haha) 50k.

Don't know if this will help your problem, but that's what did it for me.
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Old 05-04-2005, 03:13 PM   #7 (permalink)
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ok here's the hjt log

Logfile of HijackThis v1.99.1
Scan saved at 4:09:37 PM, on 5/4/2005
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v5.50 (5.50.4134.0600)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\SCARDSVR.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\PCTVOICE.EXE
C:\PROGRAM FILES\MICROSOFT WORKS\WKSSB.EXE
C:\PROGRAM FILES\MICROSOFT WORKS\WKDETECT.EXE
C:\PROGRAM FILES\COMPAQ\DIGITAL DASHBOARD\CPQMLDET.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\COMPAQ\EASY ACCESS BUTTON SUPPORT\STARTEAK.EXE
C:\WINDOWS\SYSTEM\HIDSERV.EXE
C:\COMPAQ\EAKDRV\EAUSBKBD.EXE
C:\WINDOWS\SYSTEM\HPZTSB02.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\PROGRAM FILES\COMPAQ\EASY ACCESS BUTTON SUPPORT\CPQEADM.EXE
C:\PROGRAM FILES\REAL\REALPLAYER\REALPLAY.EXE
C:\WINDOWS\SYSTEM\QTTASK.EXE
C:\PROGRAM FILES\NETZERO\EXEC.EXE
C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\WORKS SHARED\WKCALREM.EXE
C:\COMPAQ\CPQINET\CPQINET.EXE
C:\PROGRAM FILES\COMPAQ\EASY ACCESS BUTTON SUPPORT\BTTNSERV.EXE
F:\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://desktop.presario.net/scripts/...c=2C01&lc=0409
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.web-entrance.com/main.cgi?ID=10106
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://desktop.presario.net/scripts/...c=2C01&lc=0409
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://desktop.presario.net/scripts/...c=2C01&lc=0409
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://search.presario.net/scripts/r...c=2C01&lc=0409
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: ZeroBar - {F5735C15-1FB2-41FE-BA12-242757E69DDE} - C:\PROGRAM FILES\NETZERO\TOOLBAR.DLL
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [Hidserv] Hidserv.exe run
O4 - HKLM\..\Run: [PCTVOICE] pctvoice.exe
O4 - HKLM\..\Run: [WCOLOREAL] C:\Program Files\COMPAQ\COLOREAL\COLOREAL.EXE
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKLM\..\Run: [Digital Dashboard] C:\Program Files\Compaq\Digital Dashboard\CPQMLDET.exe
O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\Compaq\Easy Access Button Support\StartEAK.exe
O4 - HKLM\..\Run: [EACLEAN] C:\Program Files\Compaq\Easy Access Button Support\eaclean.exe
O4 - HKLM\..\Run: [CpqBootPerfDb] C:\Cpqs\Scom\CpqBootPerfDb.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\SYSTEM\hpztsb02.exe
O4 - HKLM\..\Run: [APOLLO Printer Registration Reminder] "E:\REGISTER\NAVBROWSER.EXE" /r /i "E:\REGISTER\NavLoad.ini"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [CountrySelection] pctptt.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [ScardSvr] C:\WINDOWS\SYSTEM\ScardSvr.exe
O4 - HKLM\..\RunServices: [MSys32] "C:\Program Files\Future-Art\Games\AquaWarrior\morfitwebentrance.exe"
O4 - HKCU\..\Run: [uoltray] C:\PROGRAM FILES\NETZERO\EXEC.EXE regrun
O4 - Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\PROGRA~1\MESSEN~1\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: MSN Messenger Service - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\PROGRA~1\MESSEN~1\MSMSGS.EXE
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll
O16 - DPF: {2CAB81F6-1CBB-49FD-809E-B2D37D0CFFED} - http://www.popmonster.com/control/src/iefeatures.ocx
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Old 05-04-2005, 08:24 PM   #8 (permalink)
ID10T Circuit replacement
 
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Try reading this:
http://www.raiden.net/techhelp/nmd-ts-win98_me.html

The other thing I would like to know. When the NIC is installed. After reboot. Try to ping 127.0.0.1

What is the error?
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Old 05-04-2005, 09:00 PM   #9 (permalink)
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pinging localhost works fine

P.S. IP address for both is 0.0.0.0

PS2: how all this started...the people said they stopped being able to dial up to netzero after they were on and had a power outage

Last edited by Uranium-235; 05-04-2005 at 09:07 PM.
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