Internet Connection Problem!

[cat0615]

At my house we have a wireless network going, with four computer total using the internet. My mom's computer is the only computer connected to the router without using a Wireless Adapter. And for some reason, her internet won't work. All the other computers are working. All the programs on her computer say that she is connected but her computer isn't able to get on. When she trys, it will attempt to load up for a minute then say Navagation Cancled.
Can someone please help me figure out what may be wrong?

[L8ians]

HI,

What is the model number of the modem and the router?

What IP address you are getting in the Wired Computer(Mom PC)?

Are you able to ping the DG and Yahoo?

Regards,

L8ians

[steveb1234]

Open internet options and click on the security tab-drag the slider down to medium and the click apply. This should allow the browser to display content that is both secure and insecure. You could also try opening the advanced tab of internet options and at the bottom there is a button 'reset' -click on this and your browser will be reset to the default settings.
If you are still getting probs then open the internet options security tab again - click on the 'custom level' button and in the box that appears scroll down to the bulllet against 'display mixed content' - choose enable and click apply and ok.

[cat0615]

I'm not sure about the modem model number, but it's an at&t 2 WIRE I think. That's what it says, and there is a number, 2700HG-B. The router is a Netgear and it's model number is WGR614v7.
I get the IP address using the command prompt and entering ipconfig/all.
I tried to ping a microsoft website because it was the first one I found an IP address for. It didn't work.
I'm going to try the internet security options as soon as I can. Currently her computer is in the middle of something else.
Thank you both for replying and I'll post the results to steve's thing soon.

[johnwill]

Your "modem" is a modem/router combination. Are all the computers connecting through the Netgear router?

Let's see this from a working connection and from the non-working computer.

[cat0615]

All the computers are connected to the internet using the router, which is connected to the "modem". And the three other computers are connected using wireless adapters. The ones connected with the adapters all have working internet. I still have to get on and try the security thing.

[catfreak]

I am watching this thread with catlike curiosity . . .

. . . and may I mention that the PC in question is an eMachines running XP Home with ½Gb of RAM . . .

[cat0615]

Also, we may think the LAN card may not be working properly or at all...
The security options didn't help, but thanks for the imput.

[johnwill]

Let's see this from a working connection and from the non-working computer.

Hold the Windows key and press R, then type CMD to open a command prompt:

In the command prompt window that opens, type type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[cat0615]

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Heather
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Trendnet

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : Trendnet
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-40-CA-AB-1E-DA
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.10.102
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.10.1
DHCP Server . . . . . . . . . . . : 192.168.10.1
DNS Servers . . . . . . . . . . . : 192.168.10.1
Lease Obtained. . . . . . . . . . : Thursday, October 29, 2009 7:40:42 P
M
Lease Expires . . . . . . . . . . : Thursday, November 05, 2009 7:40:42
PM

C:\Documents and Settings\Owner>

[johnwill]

Is that the working or non-working computer? Can we see the other one as well?

[cat0615]

That is the non working computer. This is the working computer.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Raja>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : pc
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Trendnet

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
roller
Physical Address. . . . . . . . . : 00-18-8B-90-5A-85

Ethernet adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . : Trendnet
Description . . . . . . . . . . . : Realtek RTL8187 Wireless 802.11b/g 5
4Mbps USB 2.0 Network Adapter #2
Physical Address. . . . . . . . . : 00-1A-EF-05-62-1C
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.10.103
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.10.1
DHCP Server . . . . . . . . . . . : 192.168.10.1
DNS Servers . . . . . . . . . . . : 192.168.10.1
Lease Obtained. . . . . . . . . . : Friday, October 30, 2009 6:35:13 PM
Lease Expires . . . . . . . . . . : Friday, November 06, 2009 6:35:13 PM


C:\Documents and Settings\Raja>

[johnwill]

Well, you're getting a good IP address from the router, so you have basic connectivity.


Let's expand that test with a few pings.

Try these simple tests.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work. Also, the < and > in the text is to identify the parameters, they are also NOT used in the actual commands.

Do NOT include the <> either, they're just to identify the values for substitution.

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 74.125.45.100

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above. (For Vista/Win7, the IPv4 Address)

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.




I'd also like you to try the non-working computer booted in Safe Mode with Networking and see if that changes things.

[cat0615]

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Heather
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Trendnet

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : Trendnet
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-40-CA-AB-1E-DA
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.10.103
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.10.1
DHCP Server . . . . . . . . . . . : 192.168.10.1
DNS Servers . . . . . . . . . . . : 192.168.10.1
Lease Obtained. . . . . . . . . . : Saturday, October 31, 2009 12:37:44
PM
Lease Expires . . . . . . . . . . : Saturday, November 07, 2009 12:37:44
PM

C:\Documents and Settings\Owner>ping computer_ip_address
Ping request could not find host computer_ip_address. Please check the name and
try again.

C:\Documents and Settings\Owner>ping defult_gateway_address
Ping request could not find host defult_gateway_address. Please check the name a
nd try again.

C:\Documents and Settings\Owner>ping dns_servers
Ping request could not find host dns_servers. Please check the name and try agai
n.

C:\Documents and Settings\Owner>ping 74.125.45.100

Pinging 74.125.45.100 with 32 bytes of data:

Reply from 74.125.45.100: bytes=32 time=74ms TTL=53
Reply from 74.125.45.100: bytes=32 time=61ms TTL=53
Reply from 74.125.45.100: bytes=32 time=62ms TTL=53
Reply from 74.125.45.100: bytes=32 time=78ms TTL=53

Ping statistics for 74.125.45.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 61ms, Maximum = 78ms, Average = 68ms

C:\Documents and Settings\Owner>ping yahoo.com

Pinging yahoo.com [69.147.114.224] with 32 bytes of data:

Reply from 69.147.114.224: bytes=32 time=49ms TTL=55
Reply from 69.147.114.224: bytes=32 time=49ms TTL=55
Reply from 69.147.114.224: bytes=32 time=50ms TTL=55
Reply from 69.147.114.224: bytes=32 time=50ms TTL=55

Ping statistics for 69.147.114.224:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 49ms, Maximum = 50ms, Average = 49ms

C:\Documents and Settings\Owner>


We are not sure how to boot the computer in Safe Mode with Networking. Could you tell me how to do that?

[cat0615]

I tried booting the computer up in Safe Mode with Networking and it did not cause the internet to work either.

[johnwill]

Well, the Internet is working, you have a good connection. The problem is either your browser is misconfigured or you have a firewall or other application blocking it's access.

Try resetting IE to installation defaults and see if that gets it working.

[cat0615]

I tried resetting the Inernet Browser settings and it did not work.

[johnwill]

I have to believe you have a firewall component still active.

Have you tried booting in Safe Mode with Networking to see if browsers work?

[cat0615]

I tried booting the computer up in Safe Mode with Networking a few days ago, but both I reset the Internet Browser.

[johnwill]

We can give the stack reset a try, but it appears to be working.


TCP/IP stack repair options for use with Windows XP with SP2/SP3.

Start, Run, CMD to open a command prompt:

In the command prompt window that opens, type type the following commands, each followed by the Enter key:

Note: Type only the text in bold for the following commands.

Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog

Reboot the machine.