Laptop + Wireless = FAIL? :|

Kakasan · 10-24-2009, 08:44 AM

Hello!

I have a Lynksys router, the newest model. It works pretty good but there is one huge problem!

When ever i try and buffer a video whilst using the wireless, it will cut out and leave me hanging lol.

Not every video, mainly ones that are say, 30 mins long. Episodes of Family Guy and what not.

Any reason why this is happening?

:|!

**johnwill** · 10-24-2009, 10:01 AM

Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Make and exact model and hardware version of any other network equipment, like a repeater, a booster, hi-gain antenna, etc.
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
The Internet Browser in use, IE, Firefox, Opera, etc.

Please give an exact description of your problem symptoms, including the exact text of any error messages.

If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
For wireless laptops, have you made SURE the wireless switch is on?
For wired connection issues, have you booted in Safe Mode with Networking to see if that changes the symptoms?
Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

Type the following commands on separate lines, following each one with the Enter key:

PING 74.125.45.100

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

Kakasan · 10-25-2009, 11:21 AM

ISP = Virgin Media
Modem: The model number is: 608c013.00
Wireless Router: Linksys WRT400N Simultaneous Dual-Band Wireless-N Router (not sure about the hardware, where do I find that)
Booster: We have a booster but I am unable to find a model number, sorry!
Connection Type: Use wired for my Desktop PC and wireless for my Laptop, shared connection.

Wireless Security Uses:

Security Mode: WPA2-Personal
Encryption: WPA-TKIP or WPA2-AES
Key Renewal: 3600 Seconds
(just copied what it said on the configure page!)

Browser: FireFox

Problem: Simply cuts out every now and again randomly, often when attempting to buffer videos. No error message. Re-connects after a few minutes.

COMMAND TEST:

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Nick>PING 74.125.45.100

Pinging 74.125.45.100 with 32 bytes of data:
Reply from 74.125.45.100: bytes=32 time=123ms TTL=52
Reply from 74.125.45.100: bytes=32 time=112ms TTL=52
Reply from 74.125.45.100: bytes=32 time=111ms TTL=52
Reply from 74.125.45.100: bytes=32 time=103ms TTL=52

Ping statistics for 74.125.45.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 103ms, Maximum = 123ms, Average = 112ms

C:\Users\Nick>PING yahoo.com

Pinging yahoo.com [209.191.93.53] with 32 bytes of data:
Reply from 209.191.93.53: bytes=32 time=154ms TTL=52
Reply from 209.191.93.53: bytes=32 time=172ms TTL=52
Reply from 209.191.93.53: bytes=32 time=154ms TTL=52
Reply from 209.191.93.53: bytes=32 time=155ms TTL=52

Ping statistics for 209.191.93.53:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 154ms, Maximum = 172ms, Average = 158ms

C:\Users\Nick>NBTSTAT -n

Local Area Connection:
Node IpAddress: [0.0.0.0] Scope Id: []

No names in cache

Wireless Network Connection:
Node IpAddress: [192.168.1.101] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
NICK-PC <00> UNIQUE Registered
WORKGROUP <00> GROUP Registered
NICK-PC <20> UNIQUE Registered
WORKGROUP <1E> GROUP Registered
WORKGROUP <1D> UNIQUE Registered
..__MSBROWSE__.<01> GROUP Registered

C:\Users\Nick>IPCONFIG /ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : Nick-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Wireless WiFi Link 5100
Physical Address. . . . . . . . . : 00-22-FA-21-4E-E6
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:516a:7e49:0:bcba:c8d1:cac7:5100(Pref
erred)
Temporary IPv6 Address. . . . . . : 2002:516a:7e49:0:ac50:f4fe:1123:fd30(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::bcba:c8d1:cac7:5100%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.101(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, October 25, 2009 4:41:02 PM
Lease Expires . . . . . . . . . . : Monday, October 26, 2009 5:02:35 PM
Default Gateway . . . . . . . . . : fe80::223:69ff:fe30:925e%12
192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 268441322
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-C5-09-6E-00-1E-33-1D-59-8D

DNS Servers . . . . . . . . . . . : 194.168.4.100
194.168.8.100
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR8121/AR8113/AR8114 PCI-E Ethern
et Controller
Physical Address. . . . . . . . . : 00-1E-33-1D-59-8D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{D7D875F0-2A76-4C9B-AC8A-6020B6E45
9CD}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:d5c7:a2d6:28de:133c:ae95:81b6(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::28de:133c:ae95:81b6%13(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{0FAA85B7-4C67-4C95-8036-02723AB7A
771}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Nick>

**johnwill** · 10-26-2009, 08:49 AM

Some things you can try here, listed in the order you should try them.

For wireless connections, remove all the stored wireless profiles and search for networks. You'll have to enter the encryption key again, which is sometimes the issue for connection problems.
For wireless connections, change the channel on the router, I like channels 1, 6, and 11 in the US.
For wireless connections, try moving either the wireless router/AP or the wireless computer. Even a couple of feet will sometimes make a big difference.
Update the network drivers (wired and wireless) on your computer to the latest available.
Update the firmware to the latest version available on the manufacturer's site.
Reset the router to factory defaults and reconfigure.

Many times these measures will resolve a lot of intermittent issues.

seanism · 11-13-2009, 01:28 PM

Not sure what you have as a 'Booster' but try unplugging that and see if you still have the issues.

10-24-2009, 08:44 AM	#1 (permalink)
Kakasan Registered User Join Date: Oct 2008 Posts: 29 OS: Windows XP Home Edition	Laptop + Wireless = FAIL? :\| Hello! I have a Lynksys router, the newest model. It works pretty good but there is one huge problem! When ever i try and buffer a video whilst using the wireless, it will cut out and leave me hanging lol. Not every video, mainly ones that are say, 30 mins long. Episodes of Family Guy and what not. Any reason why this is happening? :\|!

10-24-2009, 10:01 AM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,623 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Laptop + Wireless = FAIL? :\| Please supply the following info, exact make and models of the equipment please. Name of your ISP (Internet Service Provider). Make and exact model of the broadband modem. Make and exact model and hardware version of the router (if a separate unit). Make and exact model and hardware version of any other network equipment, like a repeater, a booster, hi-gain antenna, etc. Model numbers can usually be obtained from the label on the device. Connection type, wired or wireless. If wireless, encryption used, (none, WEP, WPA, or WPA2) Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc. The Internet Browser in use, IE, Firefox, Opera, etc. Please give an exact description of your problem symptoms, including the exact text of any error messages. If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms? For wireless issues, have you disabled all encryption on the router to see if you can connect that way? For wireless laptops, have you made SURE the wireless switch is on? For wired connection issues, have you booted in *Safe Mode with Networking* to see if that changes the symptoms? Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue? If there are other computers on the same network, are they experiencing the same issue, or do they function normally? On any affected computer, I'd also like to see this: Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt: Type the following commands on separate lines, following each one with the *Enter* key: PING 74.125.45.100 PING yahoo.com NBTSTAT -n IPCONFIG /ALL Right click in the command window and choose Select All, then hit Enter. Paste the results in a message here. If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

10-25-2009, 11:21 AM	#3 (permalink)
Kakasan Registered User Join Date: Oct 2008 Posts: 29 OS: Windows XP Home Edition	Re: Laptop + Wireless = FAIL? :\| ISP = Virgin Media Modem: The model number is: 608c013.00 Wireless Router: Linksys WRT400N Simultaneous Dual-Band Wireless-N Router (not sure about the hardware, where do I find that) Booster: We have a booster but I am unable to find a model number, sorry! Connection Type: Use wired for my Desktop PC and wireless for my Laptop, shared connection. Wireless Security Uses: Security Mode: WPA2-Personal Encryption: WPA-TKIP or WPA2-AES Key Renewal: 3600 Seconds (just copied what it said on the configure page!) Browser: FireFox Problem: Simply cuts out every now and again randomly, often when attempting to buffer videos. No error message. Re-connects after a few minutes. COMMAND TEST: Microsoft Windows [Version 6.0.6002] Copyright (c) 2006 Microsoft Corporation. All rights reserved. C:\Users\Nick>PING 74.125.45.100 Pinging 74.125.45.100 with 32 bytes of data: Reply from 74.125.45.100: bytes=32 time=123ms TTL=52 Reply from 74.125.45.100: bytes=32 time=112ms TTL=52 Reply from 74.125.45.100: bytes=32 time=111ms TTL=52 Reply from 74.125.45.100: bytes=32 time=103ms TTL=52 Ping statistics for 74.125.45.100: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 103ms, Maximum = 123ms, Average = 112ms C:\Users\Nick>PING yahoo.com Pinging yahoo.com [209.191.93.53] with 32 bytes of data: Reply from 209.191.93.53: bytes=32 time=154ms TTL=52 Reply from 209.191.93.53: bytes=32 time=172ms TTL=52 Reply from 209.191.93.53: bytes=32 time=154ms TTL=52 Reply from 209.191.93.53: bytes=32 time=155ms TTL=52 Ping statistics for 209.191.93.53: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 154ms, Maximum = 172ms, Average = 158ms C:\Users\Nick>NBTSTAT -n Local Area Connection: Node IpAddress: [0.0.0.0] Scope Id: [] No names in cache Wireless Network Connection: Node IpAddress: [192.168.1.101] Scope Id: [] NetBIOS Local Name Table Name Type Status --------------------------------------------- NICK-PC <00> UNIQUE Registered WORKGROUP <00> GROUP Registered NICK-PC <20> UNIQUE Registered WORKGROUP <1E> GROUP Registered WORKGROUP <1D> UNIQUE Registered ..__MSBROWSE__.<01> GROUP Registered C:\Users\Nick>IPCONFIG /ALL Windows IP Configuration Host Name . . . . . . . . . . . . : Nick-PC Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Wireless LAN adapter Wireless Network Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Intel(R) Wireless WiFi Link 5100 Physical Address. . . . . . . . . : 00-22-FA-21-4E-E6 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IPv6 Address. . . . . . . . . . . : 2002:516a:7e49:0:bcba:c8d1:cac7:5100(Pref erred) Temporary IPv6 Address. . . . . . : 2002:516a:7e49:0:ac50:f4fe:1123:fd30(Pref erred) Link-local IPv6 Address . . . . . : fe80::bcba:c8d1:cac7:5100%12(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.1.101(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Sunday, October 25, 2009 4:41:02 PM Lease Expires . . . . . . . . . . : Monday, October 26, 2009 5:02:35 PM Default Gateway . . . . . . . . . : fe80::223:69ff:fe30:925e%12 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DHCPv6 IAID . . . . . . . . . . . : 268441322 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-C5-09-6E-00-1E-33-1D-59-8D DNS Servers . . . . . . . . . . . : 194.168.4.100 194.168.8.100 NetBIOS over Tcpip. . . . . . . . : Enabled Ethernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Atheros AR8121/AR8113/AR8114 PCI-E Ethern et Controller Physical Address. . . . . . . . . : 00-1E-33-1D-59-8D DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 6: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.{D7D875F0-2A76-4C9B-AC8A-6020B6E45 9CD} Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 11: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 02-00-54-55-4E-01 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes IPv6 Address. . . . . . . . . . . : 2001:0:d5c7:a2d6:28de:133c:ae95:81b6(Pref erred) Link-local IPv6 Address . . . . . : fe80::28de:133c:ae95:81b6%13(Preferred) Default Gateway . . . . . . . . . : NetBIOS over Tcpip. . . . . . . . : Disabled Tunnel adapter Local Area Connection* 12: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.{0FAA85B7-4C67-4C95-8036-02723AB7A 771} Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes C:\Users\Nick>

10-26-2009, 08:49 AM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,623 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Laptop + Wireless = FAIL? :\| Some things you can try here, listed in the order you should try them. For wireless connections, remove all the stored wireless profiles and search for networks. You'll have to enter the encryption key again, which is sometimes the issue for connection problems. For wireless connections, change the channel on the router, I like channels 1, 6, and 11 in the US. For wireless connections, try moving either the wireless router/AP or the wireless computer. Even a couple of feet will sometimes make a big difference. Update the network drivers (wired and wireless) on your computer to the latest available. Update the firmware to the latest version available on the manufacturer's site. Reset the router to factory defaults and reconfigure. Many times these measures will resolve a lot of intermittent issues. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

11-13-2009, 01:28 PM	#5 (permalink)
seanism Registered User Join Date: Nov 2009 Posts: 1 OS: Windows 7 Ultimate	Re: Laptop + Wireless = FAIL? :\| Not sure what you have as a 'Booster' but try unplugging that and see if you still have the issues.