Wireless connection detected but it won't connect to it

Pawn92 · 10-22-2009, 01:10 PM

Hi, I have a laptop(Toshiba Satellite A210/A215 Series). It was able to connect to the wireless connection of my ISP(Orange/myt) initially without any problems for about a year.

Recently when I was refreshing the connection(in 192.168.1.1), I got a problem and it would not connect. I had to reset the livebox to its default settings for the connection to return.

Then I had to press the button on the livebox to reactivate the wireless connection of the livebox. My mobile(5800 Xpress music) and my other laptop(HP pavillion dv5) detected + connected successfully to the internet. However, theToshiba Satellite A210/A215 Series) cannot connect to the internet.

The laptop only DETECTS the wireless connection(5 bars) but it does not connect to it.
It ALWAYS says:'Windows was unable to connect to Livebox-7359'(I use vista)
I have tried the following but still no success:
1.Turning on and off the wifi button on the laptop.
2.Making a system restore and reinput the WEP security key.
3.Going in properties of the Livebox-7359/internet protocol 4 + enabling automatic ip address and DNS server.
4.Inputting the recovery disc to reinstall the wireless driver(Atheros)
5.Diagnose and repair the problem.
6.Inputting the wireless usb.
7.Disabling the windows firewall and try to reconnect again.
8.Resetting the livebox.

That's all.
Thanks in advance for help.

**johnwill** · 10-22-2009, 05:09 PM

TCP/IP stack repair options for use with Vista or Windows 7.

Start, All Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

In the command prompt window that opens, type type the following commands, each followed by the Enter key:

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.

Pawn92 · 10-23-2009, 12:06 AM

When entering the commands for:
netsh winsock reset catalog:-
The requested operation requires elevation.

netsh int ipv4 reset reset.log:-
Reseting Echo Request, failed.
The requested operation requires elevation.
Reseting Global, failed.
The requested operation requires elevation.
Reseting Interface, failed.
The requested operation requires elevation.
Reseting Uniicast Address, failed.
The requested operation requires elevation.
There's no user specified settings to be reset.

netsh int ipv6 reset reset.log
Reseting Echo Request, failed.
The requested operation requires elevation.
There's no user specified settings to be reset.

Pawn92 · 10-23-2009, 12:26 AM

I have run the command prompt as administrator and entered the commands and reboot.
But the problem still persists.

**johnwill** · 10-23-2009, 08:38 AM

I'd remove all encryption on the router and see if you can connect that way. If so, remove all the stored wireless network profiles and then try to connect again, and you'll be prompted for any key.

Pawn92 · 10-23-2009, 10:38 AM

No change when doing that.
I can connect to my livebox direct with cable.
I think the problem may be with the laptop not detecting the adapter.

On the network map of Wireless Network Connection 2
It says 'The adapter is not connected' although the wireless button is on.
If it is not detecting the adapter, how is it detecting the network connection?
I am confused!

**johnwill** · 10-23-2009, 11:50 AM

Me too, let's see this.

Hold the Windows key and press R, then type devmgmt.msc

Please respond to all the following steps.

Under Network adapters, please tell me all the devices listed.
Are there any devices under Network adapters that have a red x displayed?
Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?

Let me see this as well.

Hold the Windows key and press R, then type CMD to open a command prompt:

In the command prompt window that opens, type type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

Pawn92 · 10-24-2009, 06:33 AM

Under Network Adapters there are:
Atheros AR5007EG Wireless Network Adapter #2 and
Realtek RTL8101E Family PCI-E Fast Ethernet NIC(NDIS 6.0)

There are no device under Network Adapters that have a red X displayed.

There are no device in the device manager that have a ? or a !.

Pawn92 · 10-24-2009, 07:04 AM

Another thing: I just used the dongle/wireless adaptor(usb) to try to connect to the wireless network.
It does not work either.

Also the laptop iteself cannot connect to other wireless networks too.

Pawn92 · 10-24-2009, 07:53 AM

The problem is solved. When I had to connect to the network manually.
There was a problem with the laptop because it cannot connect automatically.
Thanks for trying to help though.

10-22-2009, 01:10 PM	#1 (permalink)
Pawn92 Registered User Join Date: Oct 2009 Posts: 7 OS: winvista	Wireless connection detected but it won't connect to it Hi, I have a laptop(Toshiba Satellite A210/A215 Series). It was able to connect to the wireless connection of my ISP(Orange/myt) initially without any problems for about a year. Recently when I was refreshing the connection(in 192.168.1.1), I got a problem and it would not connect. I had to reset the livebox to its default settings for the connection to return. Then I had to press the button on the livebox to reactivate the wireless connection of the livebox. My mobile(5800 Xpress music) and my other laptop(HP pavillion dv5) detected + connected successfully to the internet. However, theToshiba Satellite A210/A215 Series) cannot connect to the internet. The laptop only DETECTS the wireless connection(5 bars) but it does not connect to it. It ALWAYS says:'Windows was unable to connect to Livebox-7359'(I use vista) I have tried the following but still no success: 1.Turning on and off the wifi button on the laptop. 2.Making a system restore and reinput the WEP security key. 3.Going in properties of the Livebox-7359/internet protocol 4 + enabling automatic ip address and DNS server. 4.Inputting the recovery disc to reinstall the wireless driver(Atheros) 5.Diagnose and repair the problem. 6.Inputting the wireless usb. 7.Disabling the windows firewall and try to reconnect again. 8.Resetting the livebox. That's all. Thanks in advance for help.

10-22-2009, 05:09 PM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,580 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Wireless connection detected but it won't connect to it TCP/IP stack repair options for use with Vista or Windows 7. Start, All Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt. In the command prompt window that opens, type type the following commands, each followed by the Enter key: Reset WINSOCK entries to installation defaults: netsh winsock reset catalog Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log Reboot the machine. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

10-23-2009, 12:06 AM	#3 (permalink)
Pawn92 Registered User Join Date: Oct 2009 Posts: 7 OS: winvista	Re: Wireless connection detected but it won't connect to it When entering the commands for: netsh winsock reset catalog:- The requested operation requires elevation. netsh int ipv4 reset reset.log:- Reseting Echo Request, failed. The requested operation requires elevation. Reseting Global, failed. The requested operation requires elevation. Reseting Interface, failed. The requested operation requires elevation. Reseting Uniicast Address, failed. The requested operation requires elevation. There's no user specified settings to be reset. netsh int ipv6 reset reset.log Reseting Echo Request, failed. The requested operation requires elevation. There's no user specified settings to be reset.

10-23-2009, 12:26 AM	#4 (permalink)
Pawn92 Registered User Join Date: Oct 2009 Posts: 7 OS: winvista	Re: Wireless connection detected but it won't connect to it I have run the command prompt as administrator and entered the commands and reboot. But the problem still persists.

10-23-2009, 08:38 AM	#5 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,580 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Wireless connection detected but it won't connect to it I'd remove all encryption on the router and see if you can connect that way. If so, remove all the stored wireless network profiles and then try to connect again, and you'll be prompted for any key. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

10-23-2009, 10:38 AM	#6 (permalink)
Pawn92 Registered User Join Date: Oct 2009 Posts: 7 OS: winvista	Re: Wireless connection detected but it won't connect to it No change when doing that. I can connect to my livebox direct with cable. I think the problem may be with the laptop not detecting the adapter. On the network map of Wireless Network Connection 2 It says 'The adapter is not connected' although the wireless button is on. If it is not detecting the adapter, how is it detecting the network connection? I am confused!

10-23-2009, 11:50 AM	#7 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,580 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Wireless connection detected but it won't connect to it Me too, let's see this. Hold the Windows key and press R, then type devmgmt.msc Please respond to all the following steps. Under Network adapters, please tell me all the devices listed. Are there any devices under Network adapters that have a red x displayed? Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed? Let me see this as well. Hold the Windows key and press R, then type CMD to open a command prompt: In the command prompt window that opens, type type the following command: Note that there is a space before the /ALL, but there is NOT* a space after the / in the following command.* IPCONFIG /ALL Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard. Paste the results in a message here. If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

10-24-2009, 07:04 AM	#9 (permalink)
Pawn92 Registered User Join Date: Oct 2009 Posts: 7 OS: winvista	Re: Wireless connection detected but it won't connect to it Another thing: I just used the dongle/wireless adaptor(usb) to try to connect to the wireless network. It does not work either. Also the laptop iteself cannot connect to other wireless networks too.

10-24-2009, 07:53 AM	#10 (permalink)
Pawn92 Registered User Join Date: Oct 2009 Posts: 7 OS: winvista	Re: Wireless connection detected but it won't connect to it The problem is solved. When I had to connect to the network manually. There was a problem with the laptop because it cannot connect automatically. Thanks for trying to help though.