modem working/dlink not working

[kuddlepuddle]

I have a verizon dsl, westell wirespeed modem and dlink 1310 router. This all worked. I recently moved. I have the same service. I can connect to the internet. When I unhook my ethernet from computer and plug into dlink, I can not get on the internet. I have tried many different things but still can't get on internet, I have to unhook ethernet from dlink and rehook up to computer. I called verizon and they told me just to buy a gateway modem/router. I just don't understand why it worked and now it doesn't. I am at a loss as to what to do or check. Can anyone assist me......... Thanks bunches!!!!!

margie

[johnwill]

Can we start with the exact make and model of the Westell modem? Can you connect directly to the modem and get on-line?
Hold the Windows key and press R, then type CMD to open a command prompt:

In the command prompt window that opens, type type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
Let's see this when you're connected directly to the modem.

[techbytes]

When you connect your PC directly to the westell modem, the IP address assigned is bind to your PC ethernet card MAC address. Then when you connect the dlink router to the westell modem, the modem sees a different MAC and refuses to connect.
You could call up verizon and have them release your IP/MAC address binding. Or leave your modem off long enough (depend on verizon dhcp lease time), it will reset automatically. Or you can use the dlink PC MAC cloning option. Check the manual.

[kuddlepuddle]

This is the ipconfig /all when I am connected to the internet via westell wirespeed modem and the dlink is NOT hooked-up

C:\Users\margie>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : margie-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1D-92-6A-20-48
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{429534DA-931A-4D7E-8EC3-75992BA2B
5E7}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 15:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 16:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

[johnwill]

You have no connection in that IPCONFIG.

[kuddlepuddle]

ok.....i am confused, because I am on the internet.....the dlink isn't even hooked up

[kuddlepuddle]

when I unhook my ethernet from my computer and hook it up to the dlink and a cable from the dlink to my computer....that is when I can't get on the computer....confusing

[techbytes]

Your connection will not work with the dlink until verizon removes the binding between the IP and MAC address from your computer ethernet card.

[johnwill]

I refuse to believe that IPCONFIG /ALL display shows a working computer.

[kuddlepuddle]

well johnwill........ya need to believe it because I am on the internet writing this message to you from my computer that you "refuse to believe that IPCONFIG /ALL display shows a working computer"........don't know whatelse to tell you...I am not a expert computer person, such as yourself, that is why I am asking for help

[kuddlepuddle]

techbyte,
do I just call verizon and ask them to do as you told me to do???? do ya think that their tech support will know what I am talking about or can I put it in simpler terms for them??

[techbytes]

Just tell them you just purchase a router and will be connecting the modem to the router. Tell them to release the IP to MAC address binding for your computer so you can connect the router. I never have to deal with tech support so can't tell you how good they are.

Or you can try powering down the modem before going to bed. Just remember to connect the modem to the router before you power it up in the morning.

[ebackhus]

To reset the binding just unplug power from the modem, plug the ethernet into the router, and plug the power back in.

[techbytes]

Originally Posted by ebackhus

To reset the binding just unplug power from the modem, plug the ethernet into the router, and plug the power back in.

He tried that already but couldn't get an IP because the binding only gets release when DHCP lease expired or someone at verizon manually release it.

[johnwill]

With that "working connection", please do this.



Try these simple tests.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work. Also, the < and > in the text is to identify the parameters, they are also NOT used in the actual commands.

Do NOT include the <> either, they're just to identify the values for substitution.

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 74.125.45.100

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above. (For Vista/Win7, the IPv4 Address)

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.