Having trouble connecting to the internet

[carrie-ann]

Hi
I'm haveing trouble with my modem I think.Sometimes I can connect and sometimes I can't.this has been going on for a month and a half.I ran a modem test and this is what I found .
Modem helper:Card test=green chreck mark
Line Detection=green check mark
Dial Tone Detection=red X
Dialing test=red X
The Call Was Not Answered By A Remote Modem.
A modem did not answer the call on the other side.The call was answered by either a person or by a device other than a modem (such as a fax machiene or a answering machiene.)
I have tried both phone jacks in the living room,I have tried unpluging the answering machiene and still I get the same problem.I have tried a new phone cord from pc to phone jack in computer room .
Does anyone have any suggestions on how to fix this problem.or do I have to get a new modem
signed FRUSTRATED Helppppppp

[BCCOMP]

Hi Carrie-Ann,

Is this a dial-up Modem?
From your PM I believe so.

Can you run Everest (under my signature) and attach the full report to the thread.

This will give me an idea of what you have (been awhile) and I will beable to "see" if XP will go on this computer.

Bill

[carrie-ann]

Hi Bill
Yes it is dial up....I am on my laptop right now because of not being able to get on the internet with my desk top pc .....I am on the phone jack that the desk top was plugged into ..and it disconnected me but it let me back on when i reconnected ...I'm wondering if it is my ISP.I already called the phone company and they came and checked the line for me and found nothing wrong ....while i was on my laptop the internet connection booted me ...but it also let me reconnect ....

I still the program that I sent the report with, from the last time you check my home pc ..i'll run tomorrow and send you a report ...do you want a whole report or just for the modem ?
a very confused carrie lol

[BCCOMP]

Give me the whole report if you can.
Remember to copy and paste the report to word or notepad and attach it to the thread.

Who is you ISP?

Bill

[carrie-ann]

hi lol ISP=Internet service provider
couldn't remember how to send report so i emailed it to you ...I am at a cap site right now and just read how to send sorry...I might have to resend it to you .
it's slowly comming back to me after I read your reply to my thread
carrie

[BCCOMP]

Hi Carrie-Ann

I got the report, but I need the FULL Report (All Pages).
Yes, you can e-mail it to me and then I will attach it to the thread for you.

ISP=Internet service provider

Yes, who is your provder

Thanks,
Bill

[BCCOMP]

Hi Carrie-Ann

From your report it shows no errors in your hardware, but it does not tell me if there is something going wrong with the dial-up modem. The other item I saw in your report is the amount of RAM (PC-133) installed (384MB). Although XP will run on this amount, you will improve the performance to the whole system with an additional amount (atleast another 128MB).

Are you not able to connect at all using this dial-up modem?
Are you able to connect, but get kicked off frequently?

Go to the Control Panel
Switch to classic view
Open the Phone/Modem options icon
Highlight the modem and click the Properties button.
Click the Advanced tab and then click the Change Default Preferences button.
Make sure the Disconnect a call if idle for more than box is unchecked and click Ok.

Also, can you give me a screenshot of the Modem Diagnostics?
Here is how to post a screenshot:
How to post a screenshot.

Attached is the report you sent me.

Thanks,
Bill

[carrie-ann]

Wow Bill
This is awsome lol .I was wondering what some of these buttons were for on my key board lol .I hope I done this right (crossing my fingers )lol [ATTACH][/ATTACH]

[BCCOMP]

Hi Carrie-Ann,

Go back to the same screen and select Query Modem.
Post what you find under Command Response

If you take another screenshot of this you may have to change the name of the file to attach it.

Thanks,
Bill

[BCCOMP]

Hi Carrie-Ann,
I got the report of your Modem Query (See attachment)

I am posting the issue you discribed via your e-mail

got frustrated trying to attatch to thread internet kept booting me off so i sent it via e-mail .....my internet connection lets me on when it feels like it and sometimes it will let me stay on for awhile and other times it will only let me stay on for 5 or 10 minutes .If buy chance i get to stay on for half the morng say 3 or 4 hours ,when i get booted it won't let me on for the rest of the day ..i have to wait unitl next morning or night Grrrrrr !!!!!!

I do not think this is a modem issue. From you report it appears to be working correctly.
I would contact your ISP and see if they are having issues.

Other issues that may be causing this is the browser you are using.
What browser do you use for the internet (I am assuming it is Internet Explorer)
Have you tried a different browser like firefox?

QUESTION:
i'm going to price memory chips ....my question is how much memory do i need to play games off the internet ...like farm town off facebook or anyother type games ?

I believe your board (Soltek SL-85SID/SD(+)/SDB/SD-C) will hold up to 3GB of PC133 Ram (3x1GB modules max).
You would not need to install all 3GB.
For XP under normal usage 1 GB should be enough.

If it were me I would install an additional 1GB.

You have 3 memory slots on this board
You have 1 stick of 256MB installed in one slot
You have 1 stick of 128MB installed on another slot
I would install either 2x512 and remove the 128MB stick (total 1280MB, 1.2GB) or get 1GB and install it in the third empty slot (total 1408MB, 1.4GB).

At the minimum I would install atleast 1 stick of 512MB to add to what you have (total 896MB)

The only issue here is PC133 memory is expensive when you compare it to other types.
Here is some of the better prices I can find (there is no 1GB modules on this site)
http://www.newegg.com/Product/Produc...857&name=512MB

Bill

[carrie-ann]

Thanks Bill
I went to staples today to price memory sticks ...they have a good deal on if I buy a memory stick they will installit for free (it's 1 or 2 GH) I was thinking on getting the 2 GH .I have to take it in monday to get the free install I'm asumming that they know what they are doing since they deal with pc's what is your thoughts about it ( 2 GH is only $10 's more than 1 GH ) it'll cost $60 all together ..does that sound too much (is it in the price range of memory sticks )?
carrie

[BCCOMP]

Hi Carrie-Ann,
Are you sure these sticks of memory are PC-133 RAM Modules?
Most local stores such as Staples, Best Buys do not even carry this type of RAM modules in stock (in NY anyway). They consider this type of RAM out dated and do not stock it.

If these are PC-133 (1GB Ram) then the price seams to good to be true.
Most PC-133 1GB Ram goes for $90.00 a stick.

Double check to make sure this RAM is PC-133 168Pin Non-ECC SDRAM Dimm (only RAM this board will take), before you bring in your tower.

Bill

[carrie-ann]

Thank you very much bill ,I'm so glad I did not buy on the spot like I was going to ..my mind was telling to wait and ask you first ...$90 is better than i was thinking ,I was expecting $200 ...or more ..

thanks bill
carrie
i'll check out the web site you posted

[BCCOMP]

Did you double check to see if this was the correct Ram (PC-133).
If so and the price is $60.00 for the 2x1GB then go for it.

Bill

[carrie-ann]

bill
not yet first thing tomorrow i will check( keeping my fingers crossed )lol
now if it's not the right one and i can get onefrom somewhere, is it something i can do myself or will i have to get someone else to install it for me ?(is it like putting in a sound card )
carrie

[BCCOMP]

It is easier than installing a sound card.
Here is a guide:
http://www.fonerbooks.com/r_ram.htm

Just be sure the power is disconnected
You touch an unpainted part of the tower after you open the side (discharges static electricity)
The RAM Modules only go in one way so make sure you align the notches correctly and do not force them (but you may need a little push to snap them in).

Bill

[carrie-ann]

Bill
in doing so...before I install ram... a quick question .....will I lose everything I have on my pc ...like software that someone put on my pc and don't have disc's for ...is there something I should do before installing
carrie

[BCCOMP]

Hi,
No you will loose no info of any kind.
Make sure the tower is unplugged from the power source.
Open the case and touch an unpainted part of the tower to discharge static electricity.
Install the Ram accordingly and reassemble the tower.
Remember the RAM only goes in ONE WAY so make sure you line up the slots correctly and gently push the ram in until the locks on the end snap into place.

Reboot the computer.
Some computers will detect that new ram (different amount) was installed and prompts you to entre the BIOS to confirm. If this happens do so and "see" if the amount you installed is what the computer sees. Save and Exit the BIOS.

Then when windows boots up
Right click on My Computer>Properties
A window will open that should show you the amount of Ram installed as well as the speed of your CPU.
The amount of RAM may differ slightly then what you installed, but should be pretty close.

Let me know how you make .

Bill

[carrie-ann]

Wow bill
finally got a hold of staples...they have one pc133...the prob is ,it's $139.99
wow quite a difference from $60 huh lol ..the good new is it's 512 ...now just got to get the funds lol so it might be a bit ..


I bought some ram from a co worker quite awhile back (the same co worker that told me how to reformat the kids pc )any way I took some pics to send to you and maybe buy chance ????? they might work (crossing fingers here )i'm not sure on how to read so I took pics and maybe you can read them pis arn't all that good but you can see whats on them lol
carrie

[BCCOMP]

Nope, they will not work. They are pc3200 (from the first one anyways).
These will not even be close. Totally different type. Local store will not have it, but you may beable to go to a local PC shop. they may have it cheaper (used memory).
The type you need is PC-133 (or maybe PC-100 may work, but I do not want you to mix the two), but like I said they are expensive.
If anything get a 512MB Stick of PC-133:
http://www.newegg.com/Product/Produc...857&name=512MB
two 512MB will cost you under $60.00

Bill