[SOLVED] Modem / router not recognized in Device Manager

Radders1951 · 07-09-2009, 07:28 AM

Hi

Since restarting my PC from scratch and reloading Windows XP, my Router / Modem is not reconized in the Device Manager, so not able to set it up to connect to the internet.

My Router is a Netgear DG384G v4 and is OK as I can connect wirelessly using my laptop. I have changed the cable to the Router from my PC without any joy. I have phoned Netgear support who tell me that my Windows is faulty.

Any help would be most appreciated.

**simpswr** · 07-09-2009, 07:32 AM

and welcome to the Forum

The modem and router will not sho in Device Manager . . You probably need to load the drivers for your ethernet card.

In Device Manager, what is marked with a yellow ! or shown as "Unknown" ?

Radders1951 · 07-09-2009, 08:02 AM

Thanks for the reply.

Shown in yellow :-
CanoScan (Scanner)
Ethernet Controller
Multimedia Video Controller
PCI Device (Video Capture Card I Think)
SM Bus Controller
Unknown Device
Video Controller

Looks like this might be what you are looking for.

Radders1951 · 07-09-2009, 08:19 AM

Wo-hoo

Found my driver CD. Loaded the LAN Driver and hey-presto the Ethernet and the Unknown dissapeared and I am now on line.

Back now to loading all my programmes.

Thanks a lot for your help. Something so simple caused so much grief.

Thanks again

**simpswr** · 07-09-2009, 08:58 AM

You need to load the Chipset driver, the video and sound drivers also

Radders1951 · 07-09-2009, 09:32 AM

Already on it Rich

Thanks David

07-09-2009, 07:28 AM	#1 (permalink)
Radders1951 Registered User Join Date: Jul 2009 Posts: 4 OS: Windows XP	[SOLVED] Modem / router not recognized in Device Manager Hi Since restarting my PC from scratch and reloading Windows XP, my Router / Modem is not reconized in the Device Manager, so not able to set it up to connect to the internet. My Router is a Netgear DG384G v4 and is OK as I can connect wirelessly using my laptop. I have changed the cable to the Router from my PC without any joy. I have phoned Netgear support who tell me that my Windows is faulty. Any help would be most appreciated.

07-09-2009, 07:32 AM	#2 (permalink)
simpswr Moderator Hardware Team Join Date: May 2007 Location: Houston, Texas Posts: 12,281 OS: XP, Vista, Win 7	Re: Modem / router not recognized in Device Manager and welcome to the Forum The modem and router will not sho in Device Manager . . You probably need to load the drivers for your ethernet card. In Device Manager, what is marked with a yellow ! or shown as "Unknown" ? __________________ Rich MemTest86 \| BenchTest \| Virus/Trojan/Spyware Help How to post a Screen Shot \| PC running slow?

07-09-2009, 08:02 AM	#3 (permalink)
Radders1951 Registered User Join Date: Jul 2009 Posts: 4 OS: Windows XP	Re: Modem / router not recognized in Device Manager Thanks for the reply. Shown in yellow :- CanoScan (Scanner) Ethernet Controller Multimedia Video Controller PCI Device (Video Capture Card I Think) SM Bus Controller Unknown Device Video Controller Looks like this might be what you are looking for.

07-09-2009, 08:19 AM	#4 (permalink)
Radders1951 Registered User Join Date: Jul 2009 Posts: 4 OS: Windows XP	Re: Modem / router not recognized in Device Manager Wo-hoo Found my driver CD. Loaded the LAN Driver and hey-presto the Ethernet and the Unknown dissapeared and I am now on line. Back now to loading all my programmes. Thanks a lot for your help. Something so simple caused so much grief. Thanks again

07-09-2009, 08:58 AM	#5 (permalink)
simpswr Moderator Hardware Team Join Date: May 2007 Location: Houston, Texas Posts: 12,281 OS: XP, Vista, Win 7	Re: Modem / router not recognized in Device Manager You need to load the Chipset driver, the video and sound drivers also __________________ Rich MemTest86 \| BenchTest \| Virus/Trojan/Spyware Help How to post a Screen Shot \| PC running slow?

07-09-2009, 09:32 AM	#6 (permalink)
Radders1951 Registered User Join Date: Jul 2009 Posts: 4 OS: Windows XP	Re: Modem / router not recognized in Device Manager Already on it Rich Thanks David