Keep getting disconnected when playing/downloading

Andersen · 07-09-2009, 05:48 AM

Hello, I recently purchased a new computer, and therefore needed to get internet on it, but the internet keep disconnecting when i download and playing. I've got two computers, and the router is on the other one, i got the problem on both of the computers. i got a 10mbit connection, a philleps philips snb6500/00 router, with cable connection. my pc spec's are ( taking straight of the website )
* INTEL i7 920 (socker 1366) 4.8GT/sec
* 896MB DDR3 GeForce GTX260 (x16 EXPRESS 2.0)
* GIGABYTE EX58-UD4, (Intel X58) (x16 EXPRESS 2.0)
*** SUPPORTS SLI BOATS AND CROSS FIRE ***
* 6GB DDR3 1333MHZ RAM * * TRIPLE CHANNEL 3x2GB KINGSTON * *
* 22x SATA DVDBRÆNDER + / - & DVD-RAM (LG)
* 750W "Gaming" POWER, SILENT
* 1000GB SAMSUNG F1 hard drive, 7200RPM, 32MB CACHE (1TERABYTE)
* 7.1 SURROUND Soundcard
* 2x IEEE 1394a FireWire GATES
* 10x USB2.0 PORT (2 IN FRONT, 8 BAGPÅ)
* Gigabit network interface card (1000Mbit)
* Supports RAID
* CABINET STD. IS THERMAL TAKE Soprano RS (select cabinet "possibly. Changes")
* Keyboard & Mouse

help4u · 07-12-2009, 01:48 PM

Try updating firmware on the router, things should get sorted out.

heyimjason · 07-14-2009, 08:29 AM

Just to clarify - you do have your modem connected, then the router connected to the modem. From there, you have one computer connected directly to the router, and one is wireless, right?

The biggest issue that causes your particular problem (providing you have everything connected correctly) is downloading. If either computer is using P2P (filesharing) or torrents, or any sort of continuous download software, it can hog nearly all of your connection. If both computers are set to download a lot, they will "fight" and "see-saw" for the bandwidth, causing both computers to randomly drop connection.

Try power cycling your modem (just unplug the power for about 15 seconds, then plugging it back in), wait a minute, then doing the same to your router. Then reboot your computers.

If you still have the same issue, try taking the router out of the equation and connection one computer straight to the modem. If that fixes the issue on that computer, you could safely assume that your router is faulty or defective, and would need to be replaced.

Andersen · 07-18-2009, 10:36 AM

I have a cable connection to both of my computers. my problem still happens even if one of the computers is not turned on, and even if im not downloading or playing anything. The router and both computer's is unpluged at night, when i plug both of the computers and the router in, i have like 30-40 minutes without disconnecting.
My router is very hot, so ive try'd cool it down with a windblower(dunno if its the real name) but that neither did work.
Btw. excuse me for my bad englis, (Iam 14 and live in denmark)

heyimjason · 07-21-2009, 10:16 AM

If your router is getting abnormally hot, you may just have a bad router.
Try connecting the cable modem directly to one of your computers and leaving the router and the other computer disconnected from the modem, and see if you still have problems.

If you don't, then you probably have a bad router.

07-09-2009, 05:48 AM	#1 (permalink)
Andersen Registered User Join Date: Jul 2009 Location: Denmark Posts: 2 OS: windows vista home premium 64bit	Keep getting disconnected when playing/downloading Hello, I recently purchased a new computer, and therefore needed to get internet on it, but the internet keep disconnecting when i download and playing. I've got two computers, and the router is on the other one, i got the problem on both of the computers. i got a 10mbit connection, a philleps philips snb6500/00 router, with cable connection. my pc spec's are ( taking straight of the website ) * INTEL i7 920 (socker 1366) 4.8GT/sec * 896MB DDR3 GeForce GTX260 (x16 EXPRESS 2.0) * GIGABYTE EX58-UD4, (Intel X58) (x16 EXPRESS 2.0) * SUPPORTS SLI BOATS AND CROSS FIRE * * 6GB DDR3 1333MHZ RAM * * TRIPLE CHANNEL 3x2GB KINGSTON * * * 22x SATA DVDBRÆNDER + / - & DVD-RAM (LG) * 750W "Gaming" POWER, SILENT * 1000GB SAMSUNG F1 hard drive, 7200RPM, 32MB CACHE (1TERABYTE) * 7.1 SURROUND Soundcard * 2x IEEE 1394a FireWire GATES * 10x USB2.0 PORT (2 IN FRONT, 8 BAGPÅ) * Gigabit network interface card (1000Mbit) * Supports RAID * CABINET STD. IS THERMAL TAKE Soprano RS (select cabinet "possibly. Changes") * Keyboard & Mouse

07-12-2009, 01:48 PM	#2 (permalink)
help4u Registered User Join Date: Jul 2009 Posts: 17 OS: xp	Re: Keep getting disconnected when playing/downloading Try updating firmware on the router, things should get sorted out.

07-14-2009, 08:29 AM	#3 (permalink)
heyimjason Registered User Join Date: Jul 2009 Posts: 78 OS: various	Re: Keep getting disconnected when playing/downloading Just to clarify - you do have your modem connected, then the router connected to the modem. From there, you have one computer connected directly to the router, and one is wireless, right? The biggest issue that causes your particular problem (providing you have everything connected correctly) is downloading. If either computer is using P2P (filesharing) or torrents, or any sort of continuous download software, it can hog nearly all of your connection. If both computers are set to download a lot, they will "fight" and "see-saw" for the bandwidth, causing both computers to randomly drop connection. Try power cycling your modem (just unplug the power for about 15 seconds, then plugging it back in), wait a minute, then doing the same to your router. Then reboot your computers. If you still have the same issue, try taking the router out of the equation and connection one computer straight to the modem. If that fixes the issue on that computer, you could safely assume that your router is faulty or defective, and would need to be replaced.

07-18-2009, 10:36 AM	#4 (permalink)
Andersen Registered User Join Date: Jul 2009 Location: Denmark Posts: 2 OS: windows vista home premium 64bit	Re: Keep getting disconnected when playing/downloading I have a cable connection to both of my computers. my problem still happens even if one of the computers is not turned on, and even if im not downloading or playing anything. The router and both computer's is unpluged at night, when i plug both of the computers and the router in, i have like 30-40 minutes without disconnecting. My router is very hot, so ive try'd cool it down with a windblower(dunno if its the real name) but that neither did work. Btw. excuse me for my bad englis, (Iam 14 and live in denmark)

07-21-2009, 10:16 AM	#5 (permalink)
heyimjason Registered User Join Date: Jul 2009 Posts: 78 OS: various	Re: Keep getting disconnected when playing/downloading If your router is getting abnormally hot, you may just have a bad router. Try connecting the cable modem directly to one of your computers and leaving the router and the other computer disconnected from the modem, and see if you still have problems. If you don't, then you probably have a bad router.