Modem Keeps Losing Connection

[Quarantine]

Hi, I've registered here in the hope sombody can help me with this internet connection problem.

Last week my cable modem kept losing connection every now and then, I assumed it was an ISP problem but as I was moving I never bothered to chase them up.

Well now I've moved and the same thing is happining, I have a different ISP, different modem, different cable but its losing connection every 5-10 mins and is obviously a problem on my PCs side.

I've tried unistalling and reinstalling the driver and its made no difference, the only way I can get it to reconnect is by using the network diagnostics tool via IE 8 when it goes down, I use Firefox but I'm having to keep IE open soley to use this.

Can anybody help??

[johnwill]

Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Make and exact model and hardware version of any other network equipment, like a repeater, a booster, hi-gain antenna, etc.
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
The Internet Browser in use, IE, Firefox, Opera, etc.




Please give an exact description of your problem symptoms, including the exact text of any error messages.

• If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
• For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
• Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
• Have you booted in Safe Mode with Networking to see if the problem still exists with the direct modem connectin?
• If there are other computers on the same network, are they experiencing the same
  issue, or do they function normally?

On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

Type the following commands on separate lines, following each one with the Enter key:

PING 206.190.60.37

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[Quarantine]

Thanks, here's the info :

Its a Talk Talk ADSL modem, it doesn't appear to have any other name or model number.

No Router

XP Pro SP3

There were a few things in your message I was unsure of, sorry!!

From the command prompt

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Administrator>PING 206.190.60.37

Pinging 206.190.60.37 with 32 bytes of data:

Reply from 206.190.60.37: bytes=32 time=143ms TTL=53
Reply from 206.190.60.37: bytes=32 time=144ms TTL=53
Reply from 206.190.60.37: bytes=32 time=143ms TTL=53
Reply from 206.190.60.37: bytes=32 time=143ms TTL=53

Ping statistics for 206.190.60.37:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 143ms, Maximum = 144ms, Average = 143ms

C:\Documents and Settings\Administrator>PING yahoo.com

Pinging yahoo.com [209.191.93.53] with 32 bytes of data:

Reply from 209.191.93.53: bytes=32 time=191ms TTL=50
Reply from 209.191.93.53: bytes=32 time=192ms TTL=50
Reply from 209.191.93.53: bytes=32 time=189ms TTL=50
Reply from 209.191.93.53: bytes=32 time=192ms TTL=50

Ping statistics for 209.191.93.53:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 189ms, Maximum = 192ms, Average = 191ms

C:\Documents and Settings\Administrator>NBTSTAT -n

Local Area Connection 4:
Node IpAddress: [192.168.1.5] Scope Id: []

                NetBIOS Local Name Table

       Name               Type         Status
    ---------------------------------------------
    GREG-DE4A75C2D8<00>  UNIQUE      Registered
    GREG-DE4A75C2D8<20>  UNIQUE      Registered
    WORKGROUP      <00>  GROUP       Registered

C:\Documents and Settings\Administrator>IPCONFIG /ALL

Windows IP Configuration

        Host Name . . . . . . . . . . . . : greg-de4a75c2d8
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Unknown
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 4:

        Connection-specific DNS Suffix  . :
        Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet
        Physical Address. . . . . . . . . : 00-0F-FE-07-EC-BE
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.1.5
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.1.1
        DHCP Server . . . . . . . . . . . : 192.168.1.1
        DNS Servers . . . . . . . . . . . : 192.168.1.1
        Lease Obtained. . . . . . . . . . : 04 July 2009 08:47:57
        Lease Expires . . . . . . . . . . : 05 July 2009 08:47:57

C:\Documents and Settings\Administrator>

I also have this diagnostic log from the IE 8 tool, on this occasion is was UNABLE to connect again :

<?xml version="1.0" ?>
   <?xml-stylesheet type='text/xsl' href="xpnetdiag.xsl" ?>
   <xpnetdiag>
      
      <title>
         Network Diagnostics for Windows XP
      </title>
      <lastRunText>
         Last diagnostic run time:  
      </lastRunText>
      <rejectText>
         REJECT
      </rejectText>
      <indeterminateText>
         INDETERMINATE
      </indeterminateText>
      <confirmText>
         CONFIRM
      </confirmText>
      <timeStamp>
         07/04/09 08:37:55
      </timeStamp>
      <component name="HTTP, HTTPS, FTP Diagnostic" startDiagnosisTime="07/04/09 08:37:55">
         
         <rootCause name="HTTP, HTTPS, FTP connectivity" status="confirm">
            
            <trace traceType="warn" text="HTTP: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
">
               
            </trace>
            <trace traceType="warn" text="HTTPS: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
">
               
            </trace>
            <trace traceType="warn" text="FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
">
               
            </trace>
            <trace traceType="warn" text="HTTP: Error 12007 connecting to www.hotmail.com: The server name or address could not be resolved
">
               
            </trace>
            <trace traceType="warn" text="HTTPS: Error 12007 connecting to www.passport.net: The server name or address could not be resolved
">
               
            </trace>
            <trace traceType="warn" text="FTP (Active): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
">
               
            </trace>
            <trace traceType="error" text="Could not make an HTTP connection.">
               
            </trace>
            <trace traceType="error" text="Could not make an HTTPS connection.">
               
            </trace>
            <trace traceType="error" text="Could not make an FTP connection.">
               
            </trace>
         </rootCause>
      </component>
      <component name="Network Adapter Diagnostic" startDiagnosisTime="07/04/09 08:38:40">
         
         <rootCause name="Network location detection" status="reject">
            
            <trace traceType="info" text="Using home Internet connection">
               
            </trace>
         </rootCause>
         <rootCause name="Network adapter identification" status="reject">
            
            <trace traceType="info" text="Network connection: Name=Local Area Connection 4, Device=Broadcom NetXtreme Gigabit Ethernet, MediaType=LAN, SubMediaType=LAN">
               
            </trace>
            <trace traceType="info" text="Ethernet connection selected">
               
            </trace>
         </rootCause>
         <rootCause name="Network adapter status" status="reject">
            
            <trace traceType="info" text="Network connection status: Connected">
               
            </trace>
         </rootCause>
      </component>
      <component name="WinSock Diagnostic" startDiagnosisTime="07/04/09 08:38:40">
         
         <rootCause name="WinSock status" status="reject">
            
            <trace traceType="info" text="All base service provider entries are present in the Winsock catalog.">
               
            </trace>
            <trace traceType="info" text="The Winsock Service provider chains are valid.">
               
            </trace>
            <trace traceType="info" text="Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.">
               
            </trace>
            <trace traceType="info" text="Provider entry PCTOOLS over [MSAFD Tcpip [TCP/IP]] -&gt; MSAFD Tcpip [TCP/IP] passed the loopback communication test.">
               
            </trace>
            <trace traceType="info" text="Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.">
               
            </trace>
            <trace traceType="info" text="Provider entry PCTOOLS over [MSAFD Tcpip [UDP/IP]] -&gt; MSAFD Tcpip [UDP/IP] passed the loopback communication test.">
               
            </trace>
            <trace traceType="info" text="Provider entry RSVP UDP Service Provider passed the loopback communication test.">
               
            </trace>
            <trace traceType="info" text="Provider entry RSVP TCP Service Provider passed the loopback communication test.">
               
            </trace>
            <trace traceType="info" text="Connectivity is valid for all Winsock service providers.">
               
            </trace>
         </rootCause>
      </component>
      <component name="Wireless Diagnostic" startDiagnosisTime="07/04/09 08:38:42">
         
         <rootCause name="Wireless - Service disabled" status="reject">
            
         </rootCause>
         <rootCause name="Wireless - User SSID" status="reject">
            
         </rootCause>
         <rootCause name="Wireless - First time setup" status="reject">
            
         </rootCause>
         <rootCause name="Wireless - Radio off" status="reject">
            
         </rootCause>
         <rootCause name="Wireless - Out of range" status="reject">
            
         </rootCause>
         <rootCause name="Wireless - Hardware issue" status="reject">
            
         </rootCause>
         <rootCause name="Wireless - Novice user" status="reject">
            
         </rootCause>
         <rootCause name="Wireless - Ad-hoc network" status="reject">
            
         </rootCause>
         <rootCause name="Wireless - Less preferred" status="reject">
            
         </rootCause>
         <rootCause name="Wireless - 802.1x enabled" status="reject">
            
         </rootCause>
         <rootCause name="Wireless - Configuration mismatch" status="reject">
            
         </rootCause>
         <rootCause name="Wireless - Low SNR" status="reject">
            
         </rootCause>
      </component>
      <component name="IP Configuration Diagnostic" startDiagnosisTime="07/04/09 08:38:42">
         
         <rootCause name="Invalid IP address" status="reject">
            
            <trace traceType="info" text="Valid IP address detected: 192.168.1.5">
               
            </trace>
         </rootCause>
      </component>
      <component name="IP Layer Diagnostic" startDiagnosisTime="07/04/09 08:38:42">
         
         <rootCause name="Corrupted IP routing table" status="reject">
            
            <trace traceType="info" text="The default route is valid">
               
            </trace>
            <trace traceType="info" text="The loopback route is valid">
               
            </trace>
            <trace traceType="info" text="The local host route is valid">
               
            </trace>
            <trace traceType="info" text="The local subnet route is valid">
               
            </trace>
         </rootCause>
         <rootCause name="Invalid ARP cache entries" status="reject">
            
            <trace traceType="action" text="The ARP cache has been flushed">
               
            </trace>
         </rootCause>
      </component>
      <component name="Gateway Diagnostic" startDiagnosisTime="07/04/09 08:38:43">
         
         <rootCause name="Gateway" status="indeterminate">
            
            <trace traceType="info" text="The following proxy configuration is being used by IE:
Automatically Detect Settings:Disabled
Automatic Configuration Script:
Proxy Server:
Proxy Bypass list:
">
               
            </trace>
            <trace traceType="info" text="This computer has the following default gateway entry(ies):
192.168.1.1">
               
            </trace>
            <trace traceType="info" text="This computer has the following IP address(es):
192.168.1.5">
               
            </trace>
            <trace traceType="info" text="The default gateway is in the same subnet as this computer">
               
            </trace>
            <trace traceType="info" text="The default gateway entry is a valid unicast address">
               
            </trace>
            <trace traceType="info" text="The default gateway address was resolved via ARP in 1 try(ies)">
               
            </trace>
            <trace traceType="info" text="The default gateway was reached via ICMP Ping in 1 try(ies)">
               
            </trace>
            <trace traceType="warn" text="Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue">
               
            </trace>
            <trace traceType="action" text="Automated repair: Renew IP address">
               
            </trace>
            <trace traceType="action" text="Releasing the current IP address...">
               
            </trace>
            <trace traceType="action" text="Successfully released the current IP address">
               
            </trace>
            <trace traceType="action" text="Renewing the IP address...">
               
            </trace>
            <trace traceType="action" text="Successfully renewed the current IP address">
               
            </trace>
            <trace traceType="info" text="This computer has the following default gateway entry(ies):
192.168.1.1">
               
            </trace>
            <trace traceType="info" text="This computer has the following IP address(es):
192.168.1.5">
               
            </trace>
            <trace traceType="info" text="The default gateway is in the same subnet as this computer">
               
            </trace>
            <trace traceType="info" text="The default gateway entry is a valid unicast address">
               
            </trace>
            <trace traceType="info" text="The default gateway address was resolved via ARP in 1 try(ies)">
               
            </trace>
            <trace traceType="info" text="The default gateway was reached via ICMP Ping in 1 try(ies)">
               
            </trace>
            <trace traceType="warn" text="Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue">
               
            </trace>
            <trace traceType="action" text="Automated repair: Reset network connection">
               
            </trace>
            <trace traceType="action" text="Disabling the network adapter">
               
            </trace>
            <trace traceType="action" text="Enabling the network adapter">
               
            </trace>
            <trace traceType="info" text="Network adapter successfully enabled">
               
            </trace>
            <trace traceType="info" text="This computer has the following default gateway entry(ies):
192.168.1.1">
               
            </trace>
            <trace traceType="info" text="This computer has the following IP address(es):
192.168.1.5">
               
            </trace>
            <trace traceType="info" text="The default gateway is in the same subnet as this computer">
               
            </trace>
            <trace traceType="info" text="The default gateway entry is a valid unicast address">
               
            </trace>
            <trace traceType="info" text="The default gateway address was resolved via ARP in 1 try(ies)">
               
            </trace>
            <trace traceType="info" text="The default gateway was reached via ICMP Ping in 1 try(ies)">
               
            </trace>
            <trace traceType="warn" text="Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue">
               
            </trace>
            <trace traceType="action" text="Manual repair: Reboot modem">
               
            </trace>
            <trace traceType="info" text="This computer has the following default gateway entry(ies):
192.168.1.1">
               
            </trace>
            <trace traceType="info" text="This computer has the following IP address(es):
192.168.1.5">
               
            </trace>
            <trace traceType="info" text="The default gateway is in the same subnet as this computer">
               
            </trace>
            <trace traceType="info" text="The default gateway entry is a valid unicast address">
               
            </trace>
            <trace traceType="info" text="The default gateway address was resolved via ARP in 1 try(ies)">
               
            </trace>
            <trace traceType="info" text="The default gateway was reached via ICMP Ping in 1 try(ies)">
               
            </trace>
            <trace traceType="warn" text="Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue">
               
            </trace>
            <trace traceType="info" text="Waiting some time for the modem/router to stabilize">
               
            </trace>
            <trace traceType="action" text="Automated repair: Renew IP address">
               
            </trace>
            <trace traceType="action" text="Releasing the current IP address...">
               
            </trace>
            <trace traceType="action" text="Successfully released the current IP address">
               
            </trace>
            <trace traceType="action" text="Renewing the IP address...">
               
            </trace>
            <trace traceType="action" text="Successfully renewed the current IP address">
               
            </trace>
            <trace traceType="info" text="This computer has the following default gateway entry(ies):
192.168.1.1">
               
            </trace>
            <trace traceType="info" text="This computer has the following IP address(es):
192.168.1.5">
               
            </trace>
            <trace traceType="info" text="The default gateway is in the same subnet as this computer">
               
            </trace>
            <trace traceType="info" text="The default gateway entry is a valid unicast address">
               
            </trace>
            <trace traceType="info" text="The default gateway address was resolved via ARP in 1 try(ies)">
               
            </trace>
            <trace traceType="info" text="The default gateway was reached via ICMP Ping in 1 try(ies)">
               
            </trace>
            <trace traceType="warn" text="Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue">
               
            </trace>
         </rootCause>
      </component>
      <component name="DNS Client Diagnostic" startDiagnosisTime="07/04/09 08:40:35">
         
         <rootCause name="DNS - Not a home user scenario" status="reject">
            
            <trace traceType="info" text="Using Web Proxy: no">
               
            </trace>
            <trace traceType="info" text="Resolving name ok for (www.microsoft.com): no">
               
            </trace>
            <trace traceType="warn" text="Unrecognized WinSock NSP: mdnsNSP">
               
            </trace>
         </rootCause>
         <rootCause name="No DNS servers" status="reject">
            
         </rootCause>
         <rootCause name="DNS failure" status="confirm">
            
            <trace traceType="info" text="Query [www.microsoft.com] against DNS Server 192.168.1.1,  (Type = 0x1, Options = 0x10e8) returns 0x5b4">
               
            </trace>
            <trace traceType="action" text="Automated repair: Renew IP address">
               
            </trace>
            <trace traceType="action" text="Releasing the current IP address...">
               
            </trace>
            <trace traceType="action" text="Successfully released the current IP address">
               
            </trace>
            <trace traceType="action" text="Renewing the IP address...">
               
            </trace>
            <trace traceType="action" text="Successfully renewed the current IP address">
               
            </trace>
            <trace traceType="info" text="Query [www.microsoft.com] against DNS Server 192.168.1.1,  (Type = 0x1, Options = 0x10e8) returns 0x5b4">
               
            </trace>
            <trace traceType="info" text="Redirecting user to support call">
               
            </trace>
         </rootCause>
      </component>
   </xpnetdiag>

[johnwill]

Have you tried this: Reset Internet Explorer 8 settings.

I'd also try an alternative browser like Firefox to see if this is strictly an IE8 issue.