Random slow internet

McGlynn09 · 06-28-2009, 02:25 PM

Hi, my internet connection is being annoying recently. Some days it will be really quick and other days it really slow. I have scanned my computer and don't have any viruses or anything.

I have a NETGEAR DG834G wireless router. My normal connection speed is supposed to be 2.2mbps. Some days it is quick with no problems then other days it will take ages to lead a page or video.

The connection is 100% and no-one is else using the same connection and everything is encrypted.

Any ideas how to stop it going slow for no apparent reason?

Thanks

**lorjack** · 06-28-2009, 03:29 PM

Supply the following information please.

OS running on all affected systems
Make & models of all equipment (routers, network cards, modems).
Wired or wireless?
What wireless encryption is in use? (WPA, WPA2, WEP, None)
Browsers being used (Firefox, IE, Safari, Opera,...)
What security software is installed? (Firewalls, AV, Spyware, Malware,...)

Open up a command prompt (Start > run > cmd)
Type the following bolded commands and post the results for each affected machine.

ipconfig /all
ping www.google.com
ping 74.125.53.99

Note: To post results of commands, alternate click on the top of the command prompt > edit > select all >
alternate click on the top of the command prompt > edit > copy > paste in a message here. If you are on
a computer that can't connect to the internet then paste the contents in a text document and save it to a
portable media like a flash drive, then use an internet capable machine to post the contents.

McGlynn09 · 06-29-2009, 04:20 PM

OS - Windows XP
Router - NETGEAR DG834G
Wireless
I think it's WEP. Not sure though.
Browser - Firefox
Security software - Avira Antivirus, Windows firewall

The wireless is also connected to an Xbox360 too, sometimes it is unplayable if anyone is loading videos on the computer and other days it works fine.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Michael 2>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : elara-035110920
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8168/8111 PCI-E Gigabit E
thernet NIC #2
Physical Address. . . . . . . . . : 00-17-31-83-08-F3
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.3
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
Lease Obtained. . . . . . . . . . : Monday, June 29, 2009 1:59:29 PM
Lease Expires . . . . . . . . . . : Tuesday, June 30, 2009 1:59:29 PM

C:\Documents and Settings\Michael 2>ping www.google.com

Pinging www.l.google.com [209.85.229.104] with 32 bytes of data:

Reply from 209.85.229.104: bytes=32 time=65ms TTL=242
Reply from 209.85.229.104: bytes=32 time=63ms TTL=242
Reply from 209.85.229.104: bytes=32 time=65ms TTL=242
Reply from 209.85.229.104: bytes=32 time=69ms TTL=242

Ping statistics for 209.85.229.104:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 63ms, Maximum = 69ms, Average = 65ms

C:\Documents and Settings\Michael 2>ping 74.125.53.99

Pinging 74.125.53.99 with 32 bytes of data:

Reply from 74.125.53.99: bytes=32 time=208ms TTL=47
Reply from 74.125.53.99: bytes=32 time=207ms TTL=47
Reply from 74.125.53.99: bytes=32 time=207ms TTL=47
Reply from 74.125.53.99: bytes=32 time=209ms TTL=47

Ping statistics for 74.125.53.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 207ms, Maximum = 209ms, Average = 207ms

C:\Documents and Settings\Michael 2>

**lorjack** · 06-29-2009, 08:33 PM

Boot into safe mode with networking and see if you still have the slow down.

McGlynn09 · 07-01-2009, 09:55 AM

Yeah, it's still slow. It's getting worse, it's taking a lot longer now just to load normal pages like this one.

johnwill · 07-01-2009, 02:14 PM

Register at DSLReports and run their Line Quality Tests. It's best to run this test with a direct wired connection to eliminate any wireless issues from the results. It's useful many times to run this test several times, and we'd like to see each of the results. Post the results link from the top of the test display page for each test run here.

The link to post is near the top of the page and looks like:

If you wish to post this result to a forum, please copy/paste this URL
http://www.dslreports.com/linequality/nil/2357195 <- sample only, yours will obviously be different!
and your IP will be disguised.

Copy/paste that link here.

Note: You will have to enable PING (ICMP) request response either in your router (if you have one), or in your computer's firewall for direct modem connections. This is very important to get the most important part of the test to run.

DSLReports

Here's also the Line Quality Tests FAQ to help you understand the results. This will answer some questions about the line quality display.

**lorjack** · 07-01-2009, 03:55 PM

Quote:

Originally Posted by McGlynn09

Yeah, it's still slow. It's getting worse, it's taking a lot longer now just to load normal pages like this one.

Well pages here take a long time to load anyways, so... you should use another website to judge that.

McGlynn09 · 07-01-2009, 06:02 PM

"sorry, **.**.*.* is not pingable from www.dslreports.com.

Please disable firewall ping protection. See this FAQ section for more information."

I've followed the FAQ and it still won't work. It says go into Windows firewall and tick the box saying 'allow incoming echo request'. It's ticked but I'm still getting this message.

Anyway here is the results I got.

http://www.dslreports.com/testhistory/1655465/874f8

McGlynn09 · 07-01-2009, 06:45 PM

Never mind figured it out.

http://www.dslreports.com/linequality/nil/2537770

Everything looks fine but I don't understand it lol

johnwill · 07-02-2009, 10:08 AM

Looks good, it's not the ISP connection, at least at that snapshot in time.

The problem here is you stated originally that this comes and goes, so you need to do this test when you're actually having the issue.

McGlynn09 · 07-02-2009, 12:43 PM

That's the thing, it's going really slow now and when I done the test. Maybe there is a problem somewhere else?

McGlynn09 · 07-03-2009, 08:12 AM

http://www.dslreports.com/testhistory/1655465/874f8

**lorjack** · 07-03-2009, 10:56 AM

Connect directly to your modem, bypassing the router.

johnwill · 07-03-2009, 07:10 PM

That last test fell on it's face, you had massive packet loss!

**lorjack** · 07-04-2009, 02:55 PM

You should contact your ISP it looks like it is their problem.

McGlynn09 · 07-04-2009, 08:23 PM

Ok, I'l do that. Is it likely they can/will do anything about it?

**lorjack** · 07-04-2009, 09:02 PM

If they find out that it is their problem then yes you can tell them to fix it. They will only work on their equipment, which should include everything up to the modem. If everything checks out with their stuff then they won't be able to help you, as it isn't their problem.

06-28-2009, 02:25 PM	#1 (permalink)
McGlynn09 Registered User Join Date: Jun 2009 Posts: 8 OS: Windows XP	Random slow internet Hi, my internet connection is being annoying recently. Some days it will be really quick and other days it really slow. I have scanned my computer and don't have any viruses or anything. I have a NETGEAR DG834G wireless router. My normal connection speed is supposed to be 2.2mbps. Some days it is quick with no problems then other days it will take ages to lead a page or video. The connection is 100% and no-one is else using the same connection and everything is encrypted. Any ideas how to stop it going slow for no apparent reason? Thanks

06-28-2009, 03:29 PM	#2 (permalink)
lorjack TSF Enthusiast Join Date: Nov 2007 Location: Planet Earth Posts: 2,205 OS: Windows 2K, XP Pro sp3, Windows Vista, Windows 7, Ubuntu	Re: Random slow internet Supply the following information please. OS running on all affected systems Make & models of all equipment (routers, network cards, modems). Wired or wireless? What wireless encryption is in use? (WPA, WPA2, WEP, None) Browsers being used (Firefox, IE, Safari, Opera,...) What security software is installed? (Firewalls, AV, Spyware, Malware,...) Open up a command prompt (Start > run > cmd) Type the following bolded commands and post the results for each affected machine. ipconfig /all ping www.google.com ping 74.125.53.99 Note: To post results of commands, alternate click on the top of the command prompt > edit > select all > alternate click on the top of the command prompt > edit > copy > paste in a message here. If you are on a computer that can't connect to the internet then paste the contents in a text document and save it to a portable media like a flash drive, then use an internet capable machine to post the contents. __________________ Those who can't write, write manuals. Don't trouble trouble until trouble troubles you...

06-29-2009, 04:20 PM	#3 (permalink)
McGlynn09 Registered User Join Date: Jun 2009 Posts: 8 OS: Windows XP	Re: Random slow internet OS - Windows XP Router - NETGEAR DG834G Wireless I think it's WEP. Not sure though. Browser - Firefox Security software - Avira Antivirus, Windows firewall The wireless is also connected to an Xbox360 too, sometimes it is unplayable if anyone is loading videos on the computer and other days it works fine. Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Michael 2>ipconfig/all Windows IP Configuration Host Name . . . . . . . . . . . . : elara-035110920 Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Local Area Connection 2: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Realtek RTL8168/8111 PCI-E Gigabit E thernet NIC #2 Physical Address. . . . . . . . . : 00-17-31-83-08-F3 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.0.3 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.0.1 DHCP Server . . . . . . . . . . . : 192.168.0.1 DNS Servers . . . . . . . . . . . : 192.168.0.1 Lease Obtained. . . . . . . . . . : Monday, June 29, 2009 1:59:29 PM Lease Expires . . . . . . . . . . : Tuesday, June 30, 2009 1:59:29 PM C:\Documents and Settings\Michael 2>ping www.google.com Pinging www.l.google.com [209.85.229.104] with 32 bytes of data: Reply from 209.85.229.104: bytes=32 time=65ms TTL=242 Reply from 209.85.229.104: bytes=32 time=63ms TTL=242 Reply from 209.85.229.104: bytes=32 time=65ms TTL=242 Reply from 209.85.229.104: bytes=32 time=69ms TTL=242 Ping statistics for 209.85.229.104: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 63ms, Maximum = 69ms, Average = 65ms C:\Documents and Settings\Michael 2>ping 74.125.53.99 Pinging 74.125.53.99 with 32 bytes of data: Reply from 74.125.53.99: bytes=32 time=208ms TTL=47 Reply from 74.125.53.99: bytes=32 time=207ms TTL=47 Reply from 74.125.53.99: bytes=32 time=207ms TTL=47 Reply from 74.125.53.99: bytes=32 time=209ms TTL=47 Ping statistics for 74.125.53.99: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 207ms, Maximum = 209ms, Average = 207ms C:\Documents and Settings\Michael 2>

06-29-2009, 08:33 PM	#4 (permalink)
lorjack TSF Enthusiast Join Date: Nov 2007 Location: Planet Earth Posts: 2,205 OS: Windows 2K, XP Pro sp3, Windows Vista, Windows 7, Ubuntu	Re: Random slow internet Boot into safe mode with networking and see if you still have the slow down. __________________ Those who can't write, write manuals. Don't trouble trouble until trouble troubles you...

07-01-2009, 09:55 AM	#5 (permalink)
McGlynn09 Registered User Join Date: Jun 2009 Posts: 8 OS: Windows XP	Re: Random slow internet Yeah, it's still slow. It's getting worse, it's taking a lot longer now just to load normal pages like this one.

07-01-2009, 02:14 PM	#6 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 40,965 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Random slow internet Register at DSLReports and run their Line Quality Tests. It's best to run this test with a direct wired connection to eliminate any wireless issues from the results. It's useful many times to run this test several times, and we'd like to see each of the results. Post the results link from the top of the test display page for each test run here. The link to post is near the top of the page and looks like: If you wish to post this result to a forum, please copy/paste this URL http://www.dslreports.com/linequality/nil/2357195 <- sample only, yours will obviously be different! and your IP will be disguised. Copy/paste that link here. Note: You will have to enable PING (ICMP) request response either in your router (if you have one), or in your computer's firewall for direct modem connections. This is very important to get the most important part of the test to run. DSLReports Here's also the Line Quality Tests FAQ to help you understand the results. This will answer some questions about the line quality display. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

07-01-2009, 06:02 PM	#8 (permalink)
McGlynn09 Registered User Join Date: Jun 2009 Posts: 8 OS: Windows XP	Re: Random slow internet "sorry, ... is not pingable from www.dslreports.com. Please disable firewall ping protection. See this FAQ section for more information." I've followed the FAQ and it still won't work. It says go into Windows firewall and tick the box saying 'allow incoming echo request'. It's ticked but I'm still getting this message. Anyway here is the results I got. http://www.dslreports.com/testhistory/1655465/874f8

07-01-2009, 06:45 PM	#9 (permalink)
McGlynn09 Registered User Join Date: Jun 2009 Posts: 8 OS: Windows XP	Re: Random slow internet Never mind figured it out. http://www.dslreports.com/linequality/nil/2537770 Everything looks fine but I don't understand it lol

07-02-2009, 10:08 AM	#10 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 40,965 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Random slow internet Looks good, it's not the ISP connection, at least at that snapshot in time. The problem here is you stated originally that this comes and goes, so you need to do this test when you're actually having the issue. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

07-02-2009, 12:43 PM	#11 (permalink)
McGlynn09 Registered User Join Date: Jun 2009 Posts: 8 OS: Windows XP	Re: Random slow internet That's the thing, it's going really slow now and when I done the test. Maybe there is a problem somewhere else?

07-03-2009, 08:12 AM	#12 (permalink)
McGlynn09 Registered User Join Date: Jun 2009 Posts: 8 OS: Windows XP	Re: Random slow internet http://www.dslreports.com/testhistory/1655465/874f8

07-03-2009, 10:56 AM	#13 (permalink)
lorjack TSF Enthusiast Join Date: Nov 2007 Location: Planet Earth Posts: 2,205 OS: Windows 2K, XP Pro sp3, Windows Vista, Windows 7, Ubuntu	Re: Random slow internet Connect directly to your modem, bypassing the router. __________________ Those who can't write, write manuals. Don't trouble trouble until trouble troubles you...

07-03-2009, 07:10 PM	#14 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 40,965 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Random slow internet That last test fell on it's face, you had massive packet loss! __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

07-04-2009, 02:55 PM	#15 (permalink)
lorjack TSF Enthusiast Join Date: Nov 2007 Location: Planet Earth Posts: 2,205 OS: Windows 2K, XP Pro sp3, Windows Vista, Windows 7, Ubuntu	Re: Random slow internet You should contact your ISP it looks like it is their problem. __________________ Those who can't write, write manuals. Don't trouble trouble until trouble troubles you...

07-04-2009, 08:23 PM	#16 (permalink)
McGlynn09 Registered User Join Date: Jun 2009 Posts: 8 OS: Windows XP	Re: Random slow internet Ok, I'l do that. Is it likely they can/will do anything about it?

07-04-2009, 09:02 PM	#17 (permalink)
lorjack TSF Enthusiast Join Date: Nov 2007 Location: Planet Earth Posts: 2,205 OS: Windows 2K, XP Pro sp3, Windows Vista, Windows 7, Ubuntu	Re: Random slow internet If they find out that it is their problem then yes you can tell them to fix it. They will only work on their equipment, which should include everything up to the modem. If everything checks out with their stuff then they won't be able to help you, as it isn't their problem. __________________ Those who can't write, write manuals. Don't trouble trouble until trouble troubles you...