Wireless Router Cannot Connect to the Internet

[Averdim]

Hi there guys.
I can't seem to find any available thread for this, so I am posting it as a new thread.

I have been trying to solve this problem I have been facing. What happens is when I connect my ZTE ZX DSL831 Modem to my Prolink Wireless router, the computers networked to the router (cable and wireless) do not have access to the internet. All 3 necessary lights on the Modem all lit and stable. The computers are communicating with the router, and it has also been established that the router is communicating with the modem. However, when I ping the modem's IP from the computer, I do not get a reply. This is really puzzling me.

When I directly connect the modem to the desktop and manually connect to the internet (Streamyx), I can actualy access the internet.

Any ideas what the problem might be?

[fej2008]

Can you post your IP address when connected to the router?

ipconfig /all

[Averdim]

169.254.196.100

Thanks.

[clyde123]

Sounds like the router is not issuing IP numbers. Do you have DHCP enabled in the router ?

[johnwill]

TCP/IP stack repair options for use with Windows XP with SP2/SP3.

Start, Run, CMD to open a command prompt:

In the command prompt window that opens, type type the following commands:

Note: Type only the text in bold for the following commands.

Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog

Reboot the machine.

[Averdim]

clyde 123: yup, DHCP is turned on.

johnwill: i have done as per ur instructions, but the wireless still refuses to work. when i have accessed the router page, the main page says that the router is ready to connect but there is no PPP network or something to that effect. don't know if it is worth mentioning or not.

and when i am directly connected to the modem instead of via the router, the status of the local area connection is of limited connectivity, but the speed of the internet seems to be normal.

[johnwill]

The ZTE ZX DSL831 is a modem/router, so I suspect what you have is two routers with the same base address.

When connected to the Prolink Wireless router (model unknown), please post the following information.


Hold the Windows key and press R, then type CMD to open a command prompt:

In the command prompt window that opens, type type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.