Connection resetting

[kharaa]

Today my friend comes over and asks me to come look at a co-workers computer. She complains that she can't get in to her sites.


and that every little bit, parts of the webpage won't display, or sometimes they won't even open at all, saying that the page cannot be displayed.

I played around with it for about an hour and a half, trying to figure out the problem, she has an anti-virus, and I ran a full spyware scan on the computer.


other than the minor adware that often are on computers nothing was wrong


so going a bit deeper in to the problem, i looked at her connection status for her ethernet card.

after trying to ping a couple of sites(the first of which 25 percent of packets were lost, the second attempt, all packets were lost.)

The results were sent packets were at 0, and received were around 7000.

Every so often the sent packets would get up to right around 15-30, then reset to zero. this seemed to coincide with her connection loss.


Anyone got any inkling of a clue of what's going on? I want to try and get her fixed.

[johnwill]

Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
The Internet Browser in use, IE, Firefox, Opera, etc.




Please give an exact description of your problem symptoms, including the exact text of any error messages.

• If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
• For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
• Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
• If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

Type the following commands on separate lines, following each one with the Enter key:

PING 206.190.60.37

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.