RCADCM425 modem issue

[darklordryu]

my grandma has dsl, and that modem RCADCM425

she cant connect to the internet, shes getting limited connectivity it says. I've tried release/renew, changing the dhcp, and finally, calling comcast, where they said her ip is wrong, its coming up as 169.xx.xx.xx, when it should be 192.xx.xx.xx

is there a way to configure the modem, like with linksys routers its 192.168.1.1 etc, is there a way to do this with this modem?

any help would be appreciated

[johnwill]

You say she has DSL and you show us the model number of a cable modem. Which is it, cable or DSL? If this is Comcast, it's cable.


What is the version and patch level of Windows?

Use the appropriate repair below for either Vista or XP.





TCP/IP stack repair options for use with Windows Vista.

Start, All Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

In the command prompt window that opens, type type the following commands:

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.





TCP/IP stack repair options for use with Windows XP with SP2/SP3.

Start, Run, CMD to open a command prompt:

In the command prompt window that opens, type type the following commands:

Note: Type only the text in bold for the following commands.

Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog

Reboot the machine.