Internet keeps on disconnecting need help!

KarMen13 · 05-11-2009, 11:12 PM

My internet connection keeps on disconnecting and I dont know what the problem is.

Im not good at this stuff so sorry if it is confusing...

The internet package I got from the ISP includes a box where Im suppose to connect the ethernet cable to. It has the labels Power, Ethernet and DSL. I have no problems with the first two. Usually the light of the DSL keeps shutting down and whenever the light is out I have no internet connection. (The light represents that something is on...I guess)

Additional Info:

I have ADSL

This just happened recently, I had no problems before.

I have scanned my PC with AVG 8.5 Free and no threat came up.

When I dont use the internet the DSL light turns on and when I connect to the internet it turns off.

thl · 05-12-2009, 12:04 AM

let me know one thing while internet has been disconnected, can you connect to your router.means is there any connection between router and you computer.

KarMen13 · 05-12-2009, 12:33 AM

Quote:

Originally Posted by thl

let me know one thing while internet has been disconnected, can you connect to your router.means is there any connection between router and you computer.

I dont use a router. The box thing only has one ethernet port.

If Im wrong, even though it has no internet connection, the Ethernet light is still on

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Would also like to add that these began when I played TitansLuna. While I was playing TitansLuna it had no problem first few days I played. Then everytime I move in TL I keep disconnecting, after a couple of hours thats when my internet connection started acting up

**johnwill** · 05-12-2009, 09:25 AM

What's the exact make and model of the DSL modem?

KarMen13 · 05-12-2009, 04:19 PM

ZyXEL P-600R-D1

**johnwill** · 05-12-2009, 06:07 PM

The DSL light indicates you have a connection to the ISP. Since this is an ISP supplied box, you need to call their tech support. This is one of three things.

The Modem.
The interior wiring and/or filter installation for phones.
The ISP network.

**johnwill** · 05-12-2009, 06:07 PM

The DSL light indicates you have a connection to the ISP. Since this is an ISP supplied box, you need to call their tech support. This is one of three things.

The Modem.
The interior wiring and/or filter installation for phones.
The ISP network.

05-11-2009, 11:12 PM	#1 (permalink)
KarMen13 Registered User Join Date: Apr 2009 Posts: 73 OS: Windows XP Home SP3 My System	Internet keeps on disconnecting need help! My internet connection keeps on disconnecting and I dont know what the problem is. Im not good at this stuff so sorry if it is confusing... The internet package I got from the ISP includes a box where Im suppose to connect the ethernet cable to. It has the labels Power, Ethernet and DSL. I have no problems with the first two. Usually the light of the DSL keeps shutting down and whenever the light is out I have no internet connection. (The light represents that something is on...I guess) Additional Info: I have ADSL This just happened recently, I had no problems before. I have scanned my PC with AVG 8.5 Free and no threat came up. When I dont use the internet the DSL light turns on and when I connect to the internet it turns off.

05-12-2009, 12:04 AM	#2 (permalink)
thl Registered User Join Date: Feb 2009 Location: Burma(Myanmar) Posts: 34 OS: Vista(sp1) and XP(sp3) dual boot	Re: Internet keeps on disconnecting need help! let me know one thing while internet has been disconnected, can you connect to your router.means is there any connection between router and you computer.

05-12-2009, 09:25 AM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,711 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Internet keeps on disconnecting need help! What's the exact make and model of the DSL modem? __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

05-12-2009, 04:19 PM	#5 (permalink)
KarMen13 Registered User Join Date: Apr 2009 Posts: 73 OS: Windows XP Home SP3 My System	Re: Internet keeps on disconnecting need help! ZyXEL P-600R-D1

05-12-2009, 06:07 PM	#6 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,711 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Internet keeps on disconnecting need help! The DSL light indicates you have a connection to the ISP. Since this is an ISP supplied box, you need to call their tech support. This is one of three things. The Modem. The interior wiring and/or filter installation for phones. The ISP network. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

05-12-2009, 06:07 PM	#7 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,711 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Internet keeps on disconnecting need help! The DSL light indicates you have a connection to the ISP. Since this is an ISP supplied box, you need to call their tech support. This is one of three things. The Modem. The interior wiring and/or filter installation for phones. The ISP network. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience