Connected Wirelessly, but No internet connectivity

mrooney · 05-11-2009, 06:38 PM

I did my best to get this in the right forum and here it goes: I have a verizon dsl with a westell modem, a linksys wireless wrt54g router, lenovo c2000 laptop running XP, and I am connected to the router but I am unable to get an internet connection. My two other laptops (dell and HP, running xp and vista respectively) are able to connect to the router and have internet connectivity. My lenovo can connect to the internet when I run an ethernet cable directly into the router. Any idea why I cannot connect to the internet while I am still able to network with the other computers through the router?

thl · 05-12-2009, 12:19 AM

Could you tell me how did you check that internet is working or not?

**johnwill** · 05-12-2009, 09:27 AM

Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
The Internet Browser in use, IE, Firefox, Opera, etc.

Please give an exact description of your problem symptoms, including the exact text of any error messages.

If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

On a working and nonworking computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

Type the following commands on separate lines, following each one with the Enter key:

PING 206.190.60.37

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

05-11-2009, 06:38 PM	#1 (permalink)
mrooney Registered User Join Date: May 2009 Posts: 1 OS: xp	Connected Wirelessly, but No internet connectivity I did my best to get this in the right forum and here it goes: I have a verizon dsl with a westell modem, a linksys wireless wrt54g router, lenovo c2000 laptop running XP, and I am connected to the router but I am unable to get an internet connection. My two other laptops (dell and HP, running xp and vista respectively) are able to connect to the router and have internet connectivity. My lenovo can connect to the internet when I run an ethernet cable directly into the router. Any idea why I cannot connect to the internet while I am still able to network with the other computers through the router?

05-12-2009, 12:19 AM	#2 (permalink)
thl Registered User Join Date: Feb 2009 Location: Burma(Myanmar) Posts: 34 OS: Vista(sp1) and XP(sp3) dual boot	Re: Connected Wirelessly, but No internet connectivity Could you tell me how did you check that internet is working or not? Last edited by thl; 05-12-2009 at 12:22 AM.

05-12-2009, 09:27 AM	#3 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,721 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Connected Wirelessly, but No internet connectivity Please supply the following info, exact make and models of the equipment please. Name of your ISP (Internet Service Provider). Make and exact model of the broadband modem. Make and exact model and hardware version of the router (if a separate unit). Model numbers can usually be obtained from the label on the device. Connection type, wired or wireless. If wireless, encryption used, (none, WEP, WPA, or WPA2) Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc. The Internet Browser in use, IE, Firefox, Opera, etc. Please give an exact description of your problem symptoms, including the exact text of any error messages. If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms? For wireless issues, have you disabled all encryption on the router to see if you can connect that way? Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue? If there are other computers on the same network, are they experiencing the same issue, or do they function normally? On a working and nonworking computer, I'd also like to see this: Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt: Type the following commands on separate lines, following each one with the *Enter* key: PING 206.190.60.37 PING yahoo.com NBTSTAT -n IPCONFIG /ALL Right click in the command window and choose Select All, then hit Enter. Paste the results in a message here. If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience