[SOLVED] Cable networking problems :(

JDinc · 05-11-2009, 01:49 PM

I just got a netgear wireless router from Virgin broadband, I hook it all up using the installation CD but my computer just won't find the network.
Can anyone help me? :(

**johnwill** · 05-11-2009, 05:54 PM

The following procedure should get you a connection with any broadband modem that is configured to use DHCP for the router connection, such as cable modems, and many DSL modems. If you require PPPoE configuration for the DSL modem, that will have to be configured to match the ISP requirements.

Note that the wireless encryption and channel selection will have to be done after the basic wired connection is established, the first step is to get wired connections working.

Reset the router to factory defaults by holding the reset button down for 15 seconds with power on.
Turn off everything, the modem, router, computer.
Connect the modem to the router's WAN/Internet port.
Connect the computer to one of the router's LAN/Network ports.
Turn on the modem, wait for a steady connect light.
Turn on the router, wait for two minutes.
Boot the computer.

When the computer is completely booted, let's see this.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous command output!

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 206.190.60.37

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

**johnwill** · 05-11-2009, 05:55 PM

The following procedure should get you a connection with any broadband modem that is configured to use DHCP for the router connection, such as cable modems, and many DSL modems. If you require PPPoE configuration for the DSL modem, that will have to be configured to match the ISP requirements.

Note that the wireless encryption and channel selection will have to be done after the basic wired connection is established, the first step is to get wired connections working.

Reset the router to factory defaults by holding the reset button down for 15 seconds with power on.
Turn off everything, the modem, router, computer.
Connect the modem to the router's WAN/Internet port.
Connect the computer to one of the router's LAN/Network ports.
Turn on the modem, wait for a steady connect light.
Turn on the router, wait for two minutes.
Boot the computer.

When the computer is completely booted, let's see this.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous command output!

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 206.190.60.37

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

JDinc · 05-12-2009, 06:56 AM

Issue fixed now somehow the drivers uninstalled themselves.

05-11-2009, 01:49 PM	#1 (permalink)
JDinc Registered User Join Date: Aug 2008 Posts: 5 OS: XP	[SOLVED] Cable networking problems :( I just got a netgear wireless router from Virgin broadband, I hook it all up using the installation CD but my computer just won't find the network. Can anyone help me? :(

05-11-2009, 05:54 PM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,787 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Cable networking problems :( The following procedure should get you a connection with any broadband modem that is configured to use DHCP for the router connection, such as cable modems, and many DSL modems. If you require PPPoE configuration for the DSL modem, that will have to be configured to match the ISP requirements. Note that the wireless encryption and channel selection will have to be done after the basic wired connection is established, the first step is to get wired connections working. Reset the router to factory defaults by holding the reset button down for 15 seconds with power on. Turn off everything, the modem, router, computer. Connect the modem to the router's WAN/Internet port. Connect the computer to one of the router's LAN/Network ports. Turn on the modem, wait for a steady connect light. Turn on the router, wait for two minutes. Boot the computer. When the computer is completely booted, let's see this. Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt: NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous command output! In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key: IPCONFIG /ALL PING <computer_IP_address> PING <default_gateway_address> PING <dns_servers> PING 206.190.60.37 PING yahoo.com Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard. Paste the results in a message here. <computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above. <default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above. <dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above. If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

05-11-2009, 05:55 PM	#3 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,787 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Cable networking problems :( The following procedure should get you a connection with any broadband modem that is configured to use DHCP for the router connection, such as cable modems, and many DSL modems. If you require PPPoE configuration for the DSL modem, that will have to be configured to match the ISP requirements. Note that the wireless encryption and channel selection will have to be done after the basic wired connection is established, the first step is to get wired connections working. Reset the router to factory defaults by holding the reset button down for 15 seconds with power on. Turn off everything, the modem, router, computer. Connect the modem to the router's WAN/Internet port. Connect the computer to one of the router's LAN/Network ports. Turn on the modem, wait for a steady connect light. Turn on the router, wait for two minutes. Boot the computer. When the computer is completely booted, let's see this. Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt: NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous command output! In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key: IPCONFIG /ALL PING <computer_IP_address> PING <default_gateway_address> PING <dns_servers> PING 206.190.60.37 PING yahoo.com Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard. Paste the results in a message here. <computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above. <default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above. <dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above. If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

05-12-2009, 06:56 AM	#4 (permalink)
JDinc Registered User Join Date: Aug 2008 Posts: 5 OS: XP	Re: Cable networking problems :( Issue fixed now somehow the drivers uninstalled themselves.