[SOLVED] Wireless internet and landline phone problem

David.lewing · 05-01-2009, 11:05 AM

Whenever a call comes through the wireless internet stops working until after the call has been completed, I was wondering if there was a quick and easy fix for this.
I believe the phone also interferes with a direct, ethernet cord connection but I have not had a chance to confirm it.
Our internet is provided by Cox High Speed Internet, we have a webstar(Can't find a model number) cable modem which feeds into our wireless Belkin g plus router(Model number is "f5d7231-4").

ITBL · 05-01-2009, 12:39 PM

Hello Davis,
Is a wireless phone attached to your landline. Older wireless phones can run in the same range as wirelss internet.

http://www.ITBusinessLabs.com
Professional Computer Services with over 17 years of experience.

**johnwill** · 05-01-2009, 06:31 PM

I'd suspect that the wireless phone is stepping on the router's wireless signal.

Try changing the router's channel.

rosiesdad · 05-01-2009, 08:31 PM

Oh, if you are on DSL, be sure there is a filter on that phone.

David.lewing · 05-06-2009, 08:15 AM

To ITBL: Yes we have a wireless phone attached to our land line, I would say it is six-seven years old.

To johnwill: How do I change my wireless channel?

To rosiesdad: How do I tell if I am on DSL and if I am how do I put a filter on the phone?

ITBL · 05-07-2009, 12:08 AM

Hello David,
A wireless phone of that age probably runs on the same frequency as your router.
You can replace the phone to eliminate the issue
You could go into the routers setup to change the wireless channel, but there is not alot of adjustment allowed and it may not help.

You mentioned that you have cox high speed and a cable modem so it is not DSL and the filter is not required.

http://www.ITBusinessLabs.com
Professional Computer Services with over 17 years of experience.

**johnwill** · 05-07-2009, 08:33 AM

What is the exact make/model of the router?

David.lewing · 05-07-2009, 12:58 PM

Wireless 2.4 GHz 802.11g/802.11b High-Speed Mode Wireless G Router

I hope that helps.

**johnwill** · 05-08-2009, 07:33 AM

That's the the make or model of the router, try looking on the label on the bottom of the router.

David.lewing · 05-08-2009, 07:35 AM

I thought you wanted the make/model, what am I looking for then?

Model number is f5d7231-4

**johnwill** · 05-09-2009, 08:06 AM

Change the wireless channel on the router, in the US I like channels 1, 6, and 11 as my first choices.

David.lewing · 05-10-2009, 06:41 PM

How do I change the channel? I can't find any buttons on it.

ITBL · 05-10-2009, 11:48 PM

Hello David.lewing,
If you still have the manual follow the instructions for connecting to the administration page. You will use your web browser. If you need more help post the brand of router, linksys/netgear or other.

http://www.ITBusinessLabs.com
Professional Computer Services with over 17 years of experience.

rosiesdad · 05-11-2009, 04:51 AM

Quote:

Originally Posted by David.lewing

How do I change the channel? I can't find any buttons on it.

Sometimes there is a IP printed on the bottom of the router, log into that and do it via software.
OR look google online and find the manual. Google is your friend.

**johnwill** · 05-11-2009, 06:48 AM

Here's your router manual: http://www.belkin.com/support/articl...=5388&scid=221

David.lewing · 05-12-2009, 09:34 AM

I changed the channel from 11 to 6 and now it works. Thanks.

David.lewing · 05-12-2009, 04:34 PM

After I changed the setting two of our three Vista computers could no longer connect, I changed the settings back but they still won't connect. My XP computer doesn't have a problem.

It says something like this,

The settings saved on this computer for this network do not match the requirements of the network.

**johnwill** · 05-12-2009, 06:05 PM

Change the channel to the working channel.
Remove ALL the stored wireless profiles from the XP computers and search for networks again.
Enter the correct encryption key, and they'll connect.

David.lewing · 05-13-2009, 12:55 PM

The XP computer doesn't have a problem, it was two of the vista computers. I do not know what an encryption key is, how do I find out what ours is?
I cannot find a way to remove the stored wireless profiles.

**johnwill** · 05-13-2009, 01:58 PM

The encryption key is set in the router's configuration for the wireless capability.

1. In the Network and Sharing Center, under Tasks on the left side, click Manage wireless networks to bring up the Manage Wireless Networks window.

2. Right-click the SSID (network name) that displays in the list and choose Properties from the menu.

3. Click to clear the "Connect to a more preferred network if available" checkbox.

05-01-2009, 11:05 AM	#1 (permalink)
David.lewing Registered User Join Date: Feb 2009 Location: Chesapeake VA Posts: 72 OS: windows xp	[SOLVED] Wireless internet and landline phone problem Whenever a call comes through the wireless internet stops working until after the call has been completed, I was wondering if there was a quick and easy fix for this. I believe the phone also interferes with a direct, ethernet cord connection but I have not had a chance to confirm it. Our internet is provided by Cox High Speed Internet, we have a webstar(Can't find a model number) cable modem which feeds into our wireless Belkin g plus router(Model number is "f5d7231-4").

05-01-2009, 12:39 PM	#2 (permalink)
ITBL Registered User Join Date: Apr 2009 Location: San Diego Posts: 14 OS: XP SP3	Re: Wireless internet and landline phone problem Hello Davis, Is a wireless phone attached to your landline. Older wireless phones can run in the same range as wirelss internet. http://www.ITBusinessLabs.com Professional Computer Services with over 17 years of experience.

05-01-2009, 06:31 PM	#3 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,940 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Wireless internet and landline phone problem I'd suspect that the wireless phone is stepping on the router's wireless signal. Try changing the router's channel. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

05-01-2009, 08:31 PM	#4 (permalink)
rosiesdad Registered User Join Date: Jun 2008 Location: Michigan, USA Posts: 251 OS: XP SP3	Re: Wireless internet and landline phone problem Oh, if you are on DSL, be sure there is a filter on that phone.

05-06-2009, 08:15 AM	#5 (permalink)
David.lewing Registered User Join Date: Feb 2009 Location: Chesapeake VA Posts: 72 OS: windows xp	Re: Wireless internet and landline phone problem To ITBL: Yes we have a wireless phone attached to our land line, I would say it is six-seven years old. To johnwill: How do I change my wireless channel? To rosiesdad: How do I tell if I am on DSL and if I am how do I put a filter on the phone?

05-07-2009, 12:08 AM	#6 (permalink)
ITBL Registered User Join Date: Apr 2009 Location: San Diego Posts: 14 OS: XP SP3	Re: Wireless internet and landline phone problem Hello David, A wireless phone of that age probably runs on the same frequency as your router. You can replace the phone to eliminate the issue You could go into the routers setup to change the wireless channel, but there is not alot of adjustment allowed and it may not help. You mentioned that you have cox high speed and a cable modem so it is not DSL and the filter is not required. http://www.ITBusinessLabs.com Professional Computer Services with over 17 years of experience.

05-07-2009, 08:33 AM	#7 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,940 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Wireless internet and landline phone problem What is the exact make/model of the router? __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

05-07-2009, 12:58 PM	#8 (permalink)
David.lewing Registered User Join Date: Feb 2009 Location: Chesapeake VA Posts: 72 OS: windows xp	Re: Wireless internet and landline phone problem Wireless 2.4 GHz 802.11g/802.11b High-Speed Mode Wireless G Router I hope that helps. Last edited by David.lewing; 05-07-2009 at 01:03 PM.

05-08-2009, 07:33 AM	#9 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,940 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Wireless internet and landline phone problem That's the the make or model of the router, try looking on the label on the bottom of the router. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

05-08-2009, 07:35 AM	#10 (permalink)
David.lewing Registered User Join Date: Feb 2009 Location: Chesapeake VA Posts: 72 OS: windows xp	Re: Wireless internet and landline phone problem I thought you wanted the make/model, what am I looking for then? Model number is f5d7231-4 Last edited by David.lewing; 05-08-2009 at 07:51 AM.

05-09-2009, 08:06 AM	#11 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,940 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Wireless internet and landline phone problem Change the wireless channel on the router, in the US I like channels 1, 6, and 11 as my first choices. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

05-10-2009, 06:41 PM	#12 (permalink)
David.lewing Registered User Join Date: Feb 2009 Location: Chesapeake VA Posts: 72 OS: windows xp	Re: Wireless internet and landline phone problem How do I change the channel? I can't find any buttons on it.

05-10-2009, 11:48 PM	#13 (permalink)
ITBL Registered User Join Date: Apr 2009 Location: San Diego Posts: 14 OS: XP SP3	Re: Wireless internet and landline phone problem Hello David.lewing, If you still have the manual follow the instructions for connecting to the administration page. You will use your web browser. If you need more help post the brand of router, linksys/netgear or other. http://www.ITBusinessLabs.com Professional Computer Services with over 17 years of experience.

05-11-2009, 06:48 AM	#15 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,940 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Wireless internet and landline phone problem Here's your router manual: http://www.belkin.com/support/articl...=5388&scid=221 __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

05-12-2009, 09:34 AM	#16 (permalink)
David.lewing Registered User Join Date: Feb 2009 Location: Chesapeake VA Posts: 72 OS: windows xp	Re: Wireless internet and landline phone problem I changed the channel from 11 to 6 and now it works. Thanks.

05-12-2009, 04:34 PM	#17 (permalink)
David.lewing Registered User Join Date: Feb 2009 Location: Chesapeake VA Posts: 72 OS: windows xp	Re: Wireless internet and landline phone problem After I changed the setting two of our three Vista computers could no longer connect, I changed the settings back but they still won't connect. My XP computer doesn't have a problem. It says something like this, The settings saved on this computer for this network do not match the requirements of the network.

05-12-2009, 06:05 PM	#18 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,940 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Wireless internet and landline phone problem Change the channel to the working channel. Remove ALL the stored wireless profiles from the XP computers and search for networks again. Enter the correct encryption key, and they'll connect. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

05-13-2009, 12:55 PM	#19 (permalink)
David.lewing Registered User Join Date: Feb 2009 Location: Chesapeake VA Posts: 72 OS: windows xp	Re: Wireless internet and landline phone problem The XP computer doesn't have a problem, it was two of the vista computers. I do not know what an encryption key is, how do I find out what ours is? I cannot find a way to remove the stored wireless profiles.

05-13-2009, 01:58 PM	#20 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,940 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Wireless internet and landline phone problem The encryption key is set in the router's configuration for the wireless capability. 1. In the Network and Sharing Center, under Tasks on the left side, click Manage wireless networks to bring up the Manage Wireless Networks window. 2. Right-click the SSID (network name) that displays in the list and choose Properties from the menu. 3. Click to clear the "Connect to a more preferred network if available" checkbox. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience