Internet Help

[Busuzima]

I recently did a PC Recovery because I had a virus. When I reset everything, I tried to open up the internet, but saw nothing was connected. As I go down to my taskbar, I see that my Wireless Linksys Router Icon is grey, and is getting no signal from my upstairs Modem. When I try open it up, it shows that I cannot get access to the internet, but will not let me search for the signal - the tabs to do that are unclickalbe. The ITP/IP is on automatically find, so I know its not that, Please help!!!

Sorry, if this is in the wrong place, I just really need my internet back up, Please, Please help

[wmorri]

Hi,

It sounds like this is a network problem. I will move you to the correct forum for better help.

Cheers!

[johnwill]

Hold the Windows key and press R, then type devmgmt.msc

Please respond to all the following steps.

1. Under Network adapters, please tell me all the devices listed.
2. Are there any devices under Network adapters that have a red x displayed?
3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?

I'd like to see this as well.

Hold the Windows key and press R, then type CMD to open a command prompt:

In the command prompt window that opens, type type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.