Modem Help

[WendyJ]

I just reformatted a friends computer also and the modem is not detected, no flags or question marks in Devise Manager.....Modem worked prior to reformatting, any sugestions?
Thanks

Hi WendyJ,

Not a great idea to format a friend's computer, huh? Just kidding.

Anyhow, there are a couple of things that you might try.

The first thing I would try is to go to Start, Control Panel, System, Hardware, Device Manger...and find the modem area....delete all references to a modem.

Then shut down and reboot and see if it finds it and installs it. If it does, install the latest and best drivers that you can download from the modem manufacturer's website.

IF this does not work, then try a more drastic approach:

Why not give the following a try, although drastic, it usually works especially if you have a conflict with other hardware that is preventing proper operation:

1) Download the newest and latest drivers from the modem manufacturer’s website. (I know, you have a disk, but download the newest and best anyhow.

2) Enter Start, Control Panel, System, Hardware, Device Manager and DELETE any references to any modem.

3) Shut down and physically remove the modem and then put the modem back in PCI slot #3 (Third slot down from the AGP slot)

4) Boot up and enter the BIOS setup menu.

5) In the BIOS setup menu find the PnP area. If you are running WinXP, then DISABLE Pnp….however, if you are using Win98, then make sure it is ENABLED.

6) Save and Exit

7) Boot back up and when the computer finds your modem, then load the drivers that have been downloaded from the manufacturer’s website. It may tell you that the latest and best are already installed, but install them anyway. (for example, WinXP only has v.90 drivers and not the most recent v.92 that are needed for best operation) If it says they are not digitally signed, then load them anyway. This is a long story, but I can assure you it is a money issue and a rip off from Microsoft in my opinion.

This should get you going!