Router problems

Bikeage · 02-18-2009, 06:52 PM

Ok, I'm having a huge issue right now. My computers seem to work all right when plugged directly into my cable modem, but when I have my router hooked up, it barely works at all!

My router is a Netgear WGR614 v5, if there's anyone that can help, please do.

RockLee · 02-19-2009, 10:39 AM

when you hook you moden to your router are you plugging the ethernet cable in to the WAN port?

**johnwill** · 02-19-2009, 11:43 AM

Reset the router to factory defaults by holding the reset button down for 15 seconds with power on. The following procedure should get you a connection with any broadband modem that is configured to use DHCP for the router connection, such as cable modems, and many DSL modems. If you require PPPoE configuration for the DSL modem, that will have to be configured to match the ISP requirements.

Turn off everything, the modem, router, computer.
Connect the modem to the router's WAN/Internet port.
Connect the computer to one of the router's LAN/Network ports.
Turn on the modem, wait for a steady connect light.
Turn on the router, wait for two minutes.
Boot the computer.

When the computer is completely booted, let's see this.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 206.190.60.37

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

02-18-2009, 06:52 PM	#1 (permalink)
Bikeage Registered User Join Date: Feb 2009 Posts: 1 OS: Windows XP SP 3	Router problems Ok, I'm having a huge issue right now. My computers seem to work all right when plugged directly into my cable modem, but when I have my router hooked up, it barely works at all! My router is a Netgear WGR614 v5, if there's anyone that can help, please do.

02-19-2009, 10:39 AM	#2 (permalink)
RockLee Registered User Join Date: Dec 2008 Location: Alabama Posts: 282 OS: Windows 7 Beta Build 7000, XP Pro SP3	Re: Router problems when you hook you moden to your router are you plugging the ethernet cable in to the WAN port?

02-19-2009, 11:43 AM	#3 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,580 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Router problems Reset the router to factory defaults by holding the reset button down for 15 seconds with power on. The following procedure should get you a connection with any broadband modem that is configured to use DHCP for the router connection, such as cable modems, and many DSL modems. If you require PPPoE configuration for the DSL modem, that will have to be configured to match the ISP requirements. Turn off everything, the modem, router, computer. Connect the modem to the router's WAN/Internet port. Connect the computer to one of the router's LAN/Network ports. Turn on the modem, wait for a steady connect light. Turn on the router, wait for two minutes. Boot the computer. When the computer is completely booted, let's see this. Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt: In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key: IPCONFIG /ALL PING <computer_IP_address> PING <default_gateway_address> PING <dns_servers> PING 206.190.60.37 PING yahoo.com Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard. Paste the results in a message here. <computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above. <default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above. <dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above. If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience