Internet connection probs/modem help...

[Ron_Burgundy]

I've been having internet probs lately. My modem shows a connection, but it will randomly drop me or go very very slow. When I connect directly to the modem I have the same problems...router seems ok. I've heard that at&t modems die pretty often, but I would like to know if that my case for sure.
-let me know if any more info than what I have below is needed.

Thanks.

ISP - AT&T SBC Yahoo DSL
Modem - Speedstream 4100
Router - Linksys WRT160N
-Wired connection
-Windows XP SP3
-Firefox

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Administrator>PING 206.190.60.37

Pinging 206.190.60.37 with 32 bytes of data:

Reply from 192.168.1.1: Destination net unreachable.
Reply from 192.168.1.1: Destination net unreachable.
Reply from 192.168.1.1: Destination net unreachable.
Reply from 192.168.1.1: Destination net unreachable.

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\Administrator>PING 206.190.60.37

Pinging 206.190.60.37 with 32 bytes of data:

Reply from 206.190.60.37: bytes=32 time=79ms TTL=56
Reply from 206.190.60.37: bytes=32 time=78ms TTL=56
Reply from 206.190.60.37: bytes=32 time=79ms TTL=56
Reply from 206.190.60.37: bytes=32 time=79ms TTL=56

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 78ms, Maximum = 79ms, Average = 78ms

C:\Documents and Settings\Administrator>PING yahoo.com

Pinging yahoo.com [206.190.60.37] with 32 bytes of data:

Reply from 206.190.60.37: bytes=32 time=79ms TTL=56
Reply from 206.190.60.37: bytes=32 time=78ms TTL=56
Reply from 206.190.60.37: bytes=32 time=79ms TTL=56
Reply from 206.190.60.37: bytes=32 time=79ms TTL=56

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 78ms, Maximum = 79ms, Average = 78ms

C:\Documents and Settings\Administrator>NBTSTAT -n

Local Area Connection:
Node IpAddress: [192.168.1.100] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
STEVEN-BSA2EKN1<00> UNIQUE Registered
WORKGROUP <00> GROUP Registered
STEVEN-BSA2EKN1<20> UNIQUE Registered

C:\Documents and Settings\Administrator>IPCONFIG/ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : steven-bsa2ekn1
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti
on
Physical Address. . . . . . . . . : 00-16-76-1C-68-8E
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1

[johnwill]

I'd suspect the ISP first.


Register at DSLReports and run their Line Quality Tests. It's best to run this test with a direct wired connection to eliminate any wireless issues from the results. It's useful many times to run this test several times, and we'd like to see each of the results. Post the results link from the top of the test display page for each test run here.

The link to post is near the top of the page and looks like:

If you wish to post this result to a forum, please copy/paste this URL
http://www.dslreports.com/linequality/nil/2357195 <- sample only, yours will obviously be different!
and your IP will be disguised.

Copy/paste that link here.

Note: You will have to enable PING (ICMP) request response either in your router (if you have one), or in your computer's firewall for direct modem connections. This is very important to get the most important part of the test to run.

[Ron_Burgundy]

I enabled ICMP in windows firewall, but I still get a "not pingable" alert.
I couldn't find an option to enable ICMP in my router. I have Avast 4.8 home edition, but didn't see an ICMP setting either.

[Ron_Burgundy]

got it to work...

http://www.dslreports.com/linequality/nil/2490765
http://www.dslreports.com/linequality/nil/2490777

[Ron_Burgundy]

got it to work...

http://www.dslreports.com/linequality/nil/2490765
http://www.dslreports.com/linequality/nil/2490777

[johnwill]

Well, you indeed have line quality issues, time to call the ISP and beat on them.

[Ron_Burgundy]

Aight. I had a feeling it was an ISP prob, just didn't have any concrete evidence. Thanks for your help.