cant connect to the internet now..

[edsloan]

hi, sometimes my internet doesnt seem to work, and not let me connect. i decided to to a google search (my undoing) to see if i could resolve this issue. the post said to type 192.168.100.1 in the search bar and set all setting to defaults. now i cant seem to connect to the internet at all. it manages to find the network but seems to keep saying aquring network address then doesnt connect. i am with virgin media, on a netgear 56mbps router. the resetting of the settings under 192.168.100.1 hasnt seem to effect any of my other housemates connection, just mine. ive tried typing in ipconfig but nothing comes up on the command prompt. i can connect to my other addresses network, so it must be something to do with the reseting of the default settings. there is a virgin media broadband hotline but i have tried them in the past and have not helped.

thanks ed

[johnwill]

Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
The Internet Browser in use, IE, Firefox, Opera, etc.




Please give an exact description of your problem symptoms, including the exact text of any error messages.

• If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
• For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
• Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
• If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

Type the following commands on separate lines, following each one with the Enter key:

PING 206.190.60.37

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[edsloan]

hi thank you for the quick response.

Name of your ISP (Internet Service Provider). Virgin Media
Make and exact model of the broadband modem. Broadcom 802.11b/g WLAN
Make and exact model and hardware version of the router (if a separate unit). Netgear WGR614-6VGUKS
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless. Wireless
If wireless, encryption used, (none, WEP, WPA, or WPA2) WPA
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc. XP SP3
The Internet Browser in use, IE, Firefox, Opera, etc. Firefox 3.0.5

i dont seem to any unextra ordinary messages, just acquiring network address for a while then unable to connect to specified network.

i have tried all of the suggested ideas to solve the problems but no luck and i am the only one experiencing the problems in the house.

i had tried using the command prompt but each time i hit enter it came up with 'not recognised as an internal or external command' etc

hope this helps.

ed

[johnwill]

Can you connect with a wired connection?

If you can't get IPCONFIG /ALL (note the space before the /), in a command prompt, something is significantly wrong with the system.