dads computer doesnt have internet sometimes

ant9985 · 01-21-2009, 06:40 AM

Hello, we have 2 computers connected to our DSL router(BT voyager 205). sometimes, he doesnt have internet even though i have it, and occationally, mine will disconnect, but his will be working fine. i probably put too much load on the internet for mine to disconnect but his seems to just not work at random and i dont know how to fix it. :-\
he has some strange things in his control panel-->network connections aswell.

he has the following in control panel-->network connections:
"internet connection" which shows duration: unavailable, speed: unavailable, but says connected.
"1394 connection" (net adapter): dont know what that is.. but i have it also.
"nvidia Nforce networking connection" again, it seems strange to me to have 'internet connection' and this at the same time, this one shows a 100mb connection and we only have around 3mb connection. It says its connected, but shows a 1-2 packets being sent per second and none being received, and it wont load webpages. it also doesnt get past 'renewing IP address' when i try the repair button.

i recently updated the firmware of the router and recet it to factory defaults.
i really dont know what else to do..
anyone have any advice please?

Thanks

**johnwill** · 01-21-2009, 07:49 AM

We need to pick one of these systems to diagnose.

Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
The Internet Browser in use, IE, Firefox, Opera, etc.

Please give an exact description of your problem symptoms, including the exact text of any error messages.

If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

Type the following commands on separate lines, following each one with the Enter key:

PING 206.190.60.37

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

ant9985 · 01-21-2009, 03:25 PM

Thanks for the reply,

Name of your ISP: British Telecom.
Make and exact model of the broadband modem: BT Voyager 205 ADSL Router.
Connection type, wired or wireless: Wired.
Version and patch level of Windows on all affected machines: XP Home SP2 on my parent's computer and SP3 on my computer.
The Internet Browser in use: Firefox on both.

---------------------------------------------------------
This is from my computer, would you like me to perform this task on my parent's computer also?

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

F:\Documents and Settings\Anthony>PING 206.190.60.37

Pinging 206.190.60.37 with 32 bytes of data:

Reply from 206.190.60.37: bytes=32 time=105ms TTL=48
Reply from 206.190.60.37: bytes=32 time=104ms TTL=48
Reply from 206.190.60.37: bytes=32 time=103ms TTL=48
Reply from 206.190.60.37: bytes=32 time=106ms TTL=48

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 103ms, Maximum = 106ms, Average = 104ms

F:\Documents and Settings\Anthony>PING yahoo.com

Pinging yahoo.com [68.180.206.184] with 32 bytes of data:

Reply from 68.180.206.184: bytes=32 time=195ms TTL=42
Reply from 68.180.206.184: bytes=32 time=187ms TTL=42
Reply from 68.180.206.184: bytes=32 time=193ms TTL=42
Reply from 68.180.206.184: bytes=32 time=181ms TTL=42

Ping statistics for 68.180.206.184:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 181ms, Maximum = 195ms, Average = 189ms

F:\Documents and Settings\Anthony>NBTSTAT -n

Local Area Connection 5:
Node IpAddress: [0.0.0.0] Scope Id: []

No names in cache

Local Area Connection 6:
Node IpAddress: [0.0.0.0] Scope Id: []

No names in cache

Local Area Connection 3:
Node IpAddress: [192.168.1.3] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
NONE-CC99B4C9ED<00> UNIQUE Registered
NONE-CC99B4C9ED<20> UNIQUE Registered
MSHOME <00> GROUP Registered
MSHOME <1E> GROUP Registered
MSHOME <1D> UNIQUE Registered
..__MSBROWSE__.<01> GROUP Registered

F:\Documents and Settings\Anthony>IPCONFIG /ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : none-cc99b4c9ed
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 5:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : NVIDIA nForce 10/100/1000 Mbps Ether
net
Physical Address. . . . . . . . . : 00-1A-92-4A-F0-50

Ethernet adapter Local Area Connection 6:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : NVIDIA nForce 10/100/1000 Mbps Ether
net #2
Physical Address. . . . . . . . . : 00-1A-92-4A-FE-1A

Ethernet adapter Local Area Connection 3:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : BT Voyager 205 ADSL Router
Physical Address. . . . . . . . . : 00-85-A0-01-01-04
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.3
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.2
DNS Servers . . . . . . . . . . . : 192.168.1.2
Lease Obtained. . . . . . . . . . : Wednesday, January 21, 2009 2:18:19
PM
Lease Expires . . . . . . . . . . : Friday, February 20, 2009 2:18:19 PM

**johnwill** · 01-23-2009, 02:01 PM

Well, that one looks fine, is it working?

Do the same thing for the other system?

ant9985 · 01-26-2009, 01:26 PM

Thank you.

This was when the other computer couldn’t receive internet. We did nothing but try and access a webpage after we switched it on.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Ian & Pauline>PING 206.190.60.37

Pinging 206.190.60.37 with 32 bytes of data:

Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Ian & Pauline>PING yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.

C:\Documents and Settings\Ian & Pauline>NBTSTAT -n

Local Area Connection:
Node IpAddress: [169.254.152.213] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
PAULINE <00> UNIQUE Registered
PAULINE <20> UNIQUE Registered
MSHOME <00> GROUP Registered

C:\Documents and Settings\Ian & Pauline>IPCONFIG /ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : pauline
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-0F-EA-83-13-47
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.152.213
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

**johnwill** · 01-27-2009, 08:17 AM

TCP/IP stack repair options for use with Windows XP with SP2/SP3.

Start, Run, CMD to open a command prompt:

In the command prompt window that opens, type type the following commands:

Note: Type only the text in bold for the following commands.

Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog

Reboot the machine.

Do the ping tests again.

01-21-2009, 06:40 AM	#1 (permalink)
ant9985 Registered User Join Date: Nov 2008 Posts: 68 OS: xp home sp3	dads computer doesnt have internet sometimes Hello, we have 2 computers connected to our DSL router(BT voyager 205). sometimes, he doesnt have internet even though i have it, and occationally, mine will disconnect, but his will be working fine. i probably put too much load on the internet for mine to disconnect but his seems to just not work at random and i dont know how to fix it. :-\ he has some strange things in his control panel-->network connections aswell. he has the following in control panel-->network connections: "internet connection" which shows duration: unavailable, speed: unavailable, but says connected. "1394 connection" (net adapter): dont know what that is.. but i have it also. "nvidia Nforce networking connection" again, it seems strange to me to have 'internet connection' and this at the same time, this one shows a 100mb connection and we only have around 3mb connection. It says its connected, but shows a 1-2 packets being sent per second and none being received, and it wont load webpages. it also doesnt get past 'renewing IP address' when i try the repair button. i recently updated the firmware of the router and recet it to factory defaults. i really dont know what else to do.. anyone have any advice please? Thanks

01-21-2009, 07:49 AM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,681 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: dads computer doesnt have internet sometimes We need to pick one of these systems to diagnose. Please supply the following info, exact make and models of the equipment please. Name of your ISP (Internet Service Provider). Make and exact model of the broadband modem. Make and exact model and hardware version of the router (if a separate unit). Model numbers can usually be obtained from the label on the device. Connection type, wired or wireless. If wireless, encryption used, (none, WEP, WPA, or WPA2) Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc. The Internet Browser in use, IE, Firefox, Opera, etc. Please give an exact description of your problem symptoms, including the exact text of any error messages. If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms? For wireless issues, have you disabled all encryption on the router to see if you can connect that way? Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue? If there are other computers on the same network, are they experiencing the same issue, or do they function normally? On any affected computer, I'd also like to see this: Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt: Type the following commands on separate lines, following each one with the *Enter* key: PING 206.190.60.37 PING yahoo.com NBTSTAT -n IPCONFIG /ALL Right click in the command window and choose Select All, then hit Enter. Paste the results in a message here. If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

01-21-2009, 03:25 PM	#3 (permalink)
ant9985 Registered User Join Date: Nov 2008 Posts: 68 OS: xp home sp3	Re: dads computer doesnt have internet sometimes Thanks for the reply, Name of your ISP: British Telecom. Make and exact model of the broadband modem: BT Voyager 205 ADSL Router. Connection type, wired or wireless: Wired. Version and patch level of Windows on all affected machines: XP Home SP2 on my parent's computer and SP3 on my computer. The Internet Browser in use: Firefox on both. --------------------------------------------------------- This is from my computer, would you like me to perform this task on my parent's computer also? Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. F:\Documents and Settings\Anthony>PING 206.190.60.37 Pinging 206.190.60.37 with 32 bytes of data: Reply from 206.190.60.37: bytes=32 time=105ms TTL=48 Reply from 206.190.60.37: bytes=32 time=104ms TTL=48 Reply from 206.190.60.37: bytes=32 time=103ms TTL=48 Reply from 206.190.60.37: bytes=32 time=106ms TTL=48 Ping statistics for 206.190.60.37: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 103ms, Maximum = 106ms, Average = 104ms F:\Documents and Settings\Anthony>PING yahoo.com Pinging yahoo.com [68.180.206.184] with 32 bytes of data: Reply from 68.180.206.184: bytes=32 time=195ms TTL=42 Reply from 68.180.206.184: bytes=32 time=187ms TTL=42 Reply from 68.180.206.184: bytes=32 time=193ms TTL=42 Reply from 68.180.206.184: bytes=32 time=181ms TTL=42 Ping statistics for 68.180.206.184: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 181ms, Maximum = 195ms, Average = 189ms F:\Documents and Settings\Anthony>NBTSTAT -n Local Area Connection 5: Node IpAddress: [0.0.0.0] Scope Id: [] No names in cache Local Area Connection 6: Node IpAddress: [0.0.0.0] Scope Id: [] No names in cache Local Area Connection 3: Node IpAddress: [192.168.1.3] Scope Id: [] NetBIOS Local Name Table Name Type Status --------------------------------------------- NONE-CC99B4C9ED<00> UNIQUE Registered NONE-CC99B4C9ED<20> UNIQUE Registered MSHOME <00> GROUP Registered MSHOME <1E> GROUP Registered MSHOME <1D> UNIQUE Registered ..__MSBROWSE__.<01> GROUP Registered F:\Documents and Settings\Anthony>IPCONFIG /ALL Windows IP Configuration Host Name . . . . . . . . . . . . : none-cc99b4c9ed Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Local Area Connection 5: Media State . . . . . . . . . . . : Media disconnected Description . . . . . . . . . . . : NVIDIA nForce 10/100/1000 Mbps Ether net Physical Address. . . . . . . . . : 00-1A-92-4A-F0-50 Ethernet adapter Local Area Connection 6: Media State . . . . . . . . . . . : Media disconnected Description . . . . . . . . . . . : NVIDIA nForce 10/100/1000 Mbps Ether net #2 Physical Address. . . . . . . . . : 00-1A-92-4A-FE-1A Ethernet adapter Local Area Connection 3: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : BT Voyager 205 ADSL Router Physical Address. . . . . . . . . : 00-85-A0-01-01-04 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.1.3 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.2 DNS Servers . . . . . . . . . . . : 192.168.1.2 Lease Obtained. . . . . . . . . . : Wednesday, January 21, 2009 2:18:19 PM Lease Expires . . . . . . . . . . : Friday, February 20, 2009 2:18:19 PM

01-23-2009, 02:01 PM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,681 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: dads computer doesnt have internet sometimes Well, that one looks fine, is it working? Do the same thing for the other system? __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

01-26-2009, 01:26 PM	#5 (permalink)
ant9985 Registered User Join Date: Nov 2008 Posts: 68 OS: xp home sp3	Re: dads computer doesnt have internet sometimes Thank you. This was when the other computer couldn’t receive internet. We did nothing but try and access a webpage after we switched it on. Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Ian & Pauline>PING 206.190.60.37 Pinging 206.190.60.37 with 32 bytes of data: Destination host unreachable. Destination host unreachable. Destination host unreachable. Destination host unreachable. Ping statistics for 206.190.60.37: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\Documents and Settings\Ian & Pauline>PING yahoo.com Ping request could not find host yahoo.com. Please check the name and try again. C:\Documents and Settings\Ian & Pauline>NBTSTAT -n Local Area Connection: Node IpAddress: [169.254.152.213] Scope Id: [] NetBIOS Local Name Table Name Type Status --------------------------------------------- PAULINE <00> UNIQUE Registered PAULINE <20> UNIQUE Registered MSHOME <00> GROUP Registered C:\Documents and Settings\Ian & Pauline>IPCONFIG /ALL Windows IP Configuration Host Name . . . . . . . . . . . . : pauline Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : NVIDIA nForce Networking Controller Physical Address. . . . . . . . . : 00-0F-EA-83-13-47 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Autoconfiguration IP Address. . . : 169.254.152.213 Subnet Mask . . . . . . . . . . . : 255.255.0.0 Default Gateway . . . . . . . . . :

01-27-2009, 08:17 AM	#6 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,681 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: dads computer doesnt have internet sometimes TCP/IP stack repair options for use with Windows XP with SP2/SP3. Start, Run, CMD to open a command prompt: In the command prompt window that opens, type type the following commands: Note: Type only the text in bold for the following commands. Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog Reboot the machine. Do the ping tests again. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience