problem recognizing dsl modem

[llogg]

Hi. I have a lenovo ideacentre k210 that came with vista home basic. I recently tried to set up a dual boot system with my old xp pro disc. XP boots fine, but does not recognize my dsl modem, a speedstream 5100. When I try to set up a connection I get "error 769". Any suggestions?

My system:
300gb hd partitioned as 260gb vista home basic and 20gb xp pro
Pentium dual 2ghz
1gb RAM

[blackbox_ns]

llogg,

This is a known issue with XP, specifically when upgrading.
google "error 769", there are step by step instructions on the first result.

Verify your network card is turned on and correct drivers are installed.

[llogg]

Thanks for the help. I followed those steps and my network card is enabled, but I still get the same error. I also downloaded all XP drivers for my system from Lenovo and installed them, but this did not help. Google search turned up some items that suggest the speedstream 5100 functions as a router and does not require a driver, so I'm not sure about that. Any other suggestions?

[johnwill]

The Speedstream is indeed a modem/router, and no driver is required to use it.

TCP/IP stack repair options for use with Windows XP with SP2/SP3.

Start, Run, CMD to open a command prompt:

In the command prompt window that opens, type type the following commands:

Note: Type only the text in bold for the following commands.

Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog

Reboot the machine.



With the cable connected to the modem/router, I'd like to see this.

Hold the Windows key and press R, then type CMD to open a command prompt:

In the command prompt window that opens, type type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[llogg]

Thanks for the reply. I got stuck at work yesterday, but I'll try this tonight and post the results you asked for. Thanks again.

[llogg]

Okay, I did as suggested above. When I ran the winsock reset catalogcommand Ingot the message that this was not a recognized command.

Here's what I got when I ran the IPCOFIG command:Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

I:\Documents and Settings\matt>IPCONFIG /ALL

Windows IP Configuration


I:\Documents and Settings\matt>

Still getting error 769 hen I try to connect. Any suggestions?

[llogg]

Also ran xp's diagnostics and got the following:
Internet Service
Default Outlook Express Mail Not Configured
Default Outlook Express News Not Configured
Internet Explorer Web Proxy Not Configured
Computer Information
+ Computer System MATT-280C7D1754

+ Operating System Microsoft Windows XP Professional

+ Version 5.1.2600

Modems and Network Adapters
- Modems Communications cable between two computers
AttachedTo = COM1
Caption = Communications cable between two computers
ConfigManagerErrorCode = 0
ConfigManagerUserConfig = FALSE
ConfigurationDialog = modemui.dll
CountrySelected = United States
CreationClassName = Win32_PotsModem
- DCB
28
0
0
0
0
194
1
0
21
32
0
0
0
0
- Default
1
0
0
0
0
0
0
0
0
0
Description = Communications cable between two computers
DeviceID = ROOT\MODEM\0001
DeviceType = Null Modem
DriverDate = 6:00:00 PM 3/8/2000
Index = 0
MaxBaudRateToSerialPort = 115200
Model = Communications cable between two computers
ModemInfPath = mdmhayes.inf
ModemInfSection = M2700
Name = Communications cable between two computers
PNPDeviceID = ROOT\MODEM\0001
PortSubClass = "02"
PowerManagementSupported = FALSE
+ Properties
ProviderName = Microsoft
ResponsesKeyName = Communications cable between two computers::(Standard Modem Types)::Microsoft
Status = OK
StatusInfo = 3
SystemCreationClassName = Win32_ComputerSystem
SystemName = MATT-280C7D1754
Network Adapters
- Network Clients
- Microsoft Terminal Services
Description = RDPNP
Manufacturer = Microsoft Corporation
Name = Microsoft Terminal Services
Status = Unknown
- Microsoft Windows Network
Caption = Workstation
Description = Creates and maintains client network connections to remote servers. If this service is stopped, these connections will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start.
Manufacturer = Microsoft Corporation
Name = Microsoft Windows Network
Status = OK
- Web Client Network
Caption = WebClient
Description = Enables Windows-based programs to create, access, and modify Internet-based files. If this service is stopped, these functions will not be available. If this service is disabled, any services that explicitly depend on it will fail to start.
Manufacturer = Microsoft Corporation
Name = Web Client Network
Status = OK

Any ideas? Thanks.

[johnwill]

Hold the Windows key and press R, then type devmgmt.msc

Please respond to all the following steps.

1. Under Network adapters, please tell me all the devices listed.
2. Are there any devices under Network adapters that have a red x displayed?
3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?

[llogg]

Hold the Windows key and press R, then type devmgmt.msc

Please respond to all the following steps.
Under Network adapters, please tell me all the devices listed.
Are there any devices under Network adapters that have a red x displayed?
Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?
---

1. 1394 Net Adapter
2. No
3. Yes: Under "Other Devices" listed with yellow ? are Brother HL-2040 Series, Ethernet Controller, PCI device, PCI Simple Communications Controller, SM Bus Controller, Unknown Device, VF0350 Live Cam Video IM, and Video Controller (VGA Compatible). Also Communications Port (COM3) has a yellow !.

I'm guessing all that yellow punctuation is related to the problem. Do I need to try and track down drivers for all those things? How do I know what drivers to look for for Ethernet Controller or PCI device, etc? Thanks for your help.

[johnwill]

You are missing many of the drivers, and yes, you have to find them and install them.

Start at the laptop manufacturer's website.

[llogg]

I have downloaded and installed every XP driver on the manufacturer's site for this machine. How would I go about discovering additional drivers to download? Thanks.

[llogg]

I finally tracked down the correct Ethernet driver and can connect to the internet. Still haven't found all the other missing drivers, though. Particularly annoying, I think, is that the sound card seems to not work. I'll need to keep working on that, but I just wanted to say thanks for pointing me in the right direction. I blame Lenovo for providing incorrect drivers on their website. Cheers.

[johnwill]

Glad you're on the road to recovery.