Unable to Connect to USB Modem

LanaConga · 12-09-2008, 02:55 PM

Quote:

Originally Posted by BCCOMP

Hi
Can you give me the make and model of this machine?
Can you post ALL the errors in the Device Manager?
Bill

Quote:

Originally Posted by BCCOMP

Glad to hear you are able to get on the internet.
Now for the rest of these drivers.
Go to the device manager and post the remaining errors.
On these errors I want you to Right Click>Properties>Details Tab
Post the VEN/DEV numbers you find Under device instance ID (for each error)
Thanks,
Bill

Im having problems with my internet connection too! I recently got a new modem and it was working fine for a day or two but now its not working. In the device manager thingy my USB Cable Modem has the yellow exclamation point thing and I dunno if its because I deleted stuff from my registry when i was trying to get rid of spyware and fixing my keyboard/mouse issues after my windows xp service pack 3 update. Also I called my cable providers and they said my IP Address has been deleted or something. They said my modem works fine its something to do with my PC. What do you think it is and can I fix it?

**BCCOMP** · 12-09-2008, 06:14 PM

HI,
If you are using a USB Cable Modem you may need to reinstall the Modem Drivers.
Do you have the CD that came with the modem?

Bill

PS- I am moving your post to its own thread.

LanaConga · 12-10-2008, 08:22 PM

no the modem did not come with a CD. It is a motorola surfboard sb5101. the modem works fine hooked up to my brother laptop and it looks like it is working when hooked up to my pc ( all the lights on etc) its just my pc itself that there must be somehting wrong with. does it have to do with the windows service pack 3 update?

**BCCOMP** · 12-10-2008, 08:52 PM

Hi,
I do not think so.
Is your pc connected to this Modem via USB or ethernet connection?
Seeing you have an error in the device manager:

Quote:

In the device manager thingy my USB Cable Modem has the yellow exclamation point thing and I dunno if its because I deleted stuff from my registry when i was trying to get rid of spyware and fixing my keyboard/mouse issues after my windows xp service pack 3 update.

I am thinking you are connected via USB as your above quote gives you an error message in the device manager.

Here is a link for your MODEM:
http://broadband.motorola.com/consum...on=CableModems
Scroll down to your model sb5101.
You will need the driver USB 2.4.5 Driver
The User guide is also available

Try reinstalling the driver and see if that removes the error in your device manager

Let me know how you make out.
Bill

**johnwill** · 12-11-2008, 10:14 AM

Why use USB when that modem has Ethernet capability? You need no drivers for Ethernet, it's a much better option, and more reliable too boot!

**BCCOMP** · 12-11-2008, 03:24 PM

I agree with Johwill.
If you have an Ethernet connection and the modem is working OK. Can you connect through an Ethernet Connection instead of USB?
Does your PC have an Ethernet connection?
You could always connect a hardwire router to connect more than one PC, If you have no need for wireless
Bill

12-09-2008, 06:14 PM	#2 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,054 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: WinXP doesn't detect my modem so I can't connect to internet[MOVED FROM WINDOWS] HI, If you are using a USB Cable Modem you may need to reinstall the Modem Drivers. Do you have the CD that came with the modem? Bill PS- I am moving your post to its own thread. __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan Last edited by BCCOMP; 12-09-2008 at 06:15 PM.

12-10-2008, 08:22 PM	#3 (permalink)
LanaConga Registered User Join Date: Dec 2008 Location: san diego Posts: 2 OS: WIN XP	Re: WinXP doesn't detect my modem so I can't connect to internet[MOVED FROM WINDOWS] no the modem did not come with a CD. It is a motorola surfboard sb5101. the modem works fine hooked up to my brother laptop and it looks like it is working when hooked up to my pc ( all the lights on etc) its just my pc itself that there must be somehting wrong with. does it have to do with the windows service pack 3 update?

12-11-2008, 10:14 AM	#5 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,787 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Unable to Connect to USB Modem Why use USB when that modem has Ethernet capability? You need no drivers for Ethernet, it's a much better option, and more reliable too boot! __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

12-11-2008, 03:24 PM	#6 (permalink)
BCCOMP Mod Hardware Team Join Date: Jul 2007 Location: New York Posts: 7,054 OS: Win XP SP3 / Windows 7 Beta / Open Suse My System	Re: Unable to Connect to USB Modem I agree with Johwill. If you have an Ethernet connection and the modem is working OK. Can you connect through an Ethernet Connection instead of USB? Does your PC have an Ethernet connection? You could always connect a hardwire router to connect more than one PC, If you have no need for wireless Bill __________________ PC Wizard \| Everest \| Power supply info \| Memtest86+ PC Running Slow Speedfan