Internet will only run in Safe Mode

Pinkbadge · 12-08-2008, 10:35 AM

I'm running Vista Home Basic. Before moving, Comcast was my internet provider and everything ran fast and fine. After moving, Charter Internet became my provider. When I attempted to connect to the internet it would barely connect to my homepage if at all before I'd get the message that the server timed out. I contacted Charter assuming it was their problem, however after the rep ran me through a couple tests, she asked me to start my comp in safe mode. It was then I discovered my comp connects to the internet fast and runs fast and fine in Safe Mode only. The rep told me their was something on my comp causing my problem. I don't understand how it could work fine with one provider and not another. I didn't add or remove any programs between moving. Any help would be appreciated!

**johnwill** · 12-08-2008, 02:58 PM

Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
The Internet Browser in use, IE, Firefox, Opera, etc.

Please give an exact description of your problem symptoms, including the exact text of any error messages.

If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

Type the following commands on separate lines, following each one with the Enter key:

PING 206.190.60.37

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

Pinkbadge · 12-08-2008, 04:27 PM

Thank you for replying and for your help. The following is the information you requested:

Name of your ISP - Charter Communications
Make and exact model of the broadband modem - Motorola Surfboard SB-5101
No Router
Connection type - Wired
Internet Browser - Firefox & IE

My problem - In regular Windows mode my computer will either connect extremely slow or will not connect at all to the internet. I received the error message below when attempting to connect to this site in regular mode to post my reply.

Network Timeout

The server at www.techsupportforum.com is taking too long to respond.

The requested site did not respond to a connection request and the browser has stopped waiting for a reply.

* Could the server be experiencing high demand or a temporary outage? Try again later.
* Are you unable to browse other sites? Check the computer's network connection.
* Is your computer or network protected by a firewall or proxy? Incorrect settings can interfere with Web browsing.
* Still having trouble? Consult your network administrator or Internet provider for assistance.

This is the only computer on this network.

Below are the results from the pings you requested:

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Lovett>PING 206.190.60.37

Pinging 206.190.60.37 with 32 bytes of data:
Request timed out.
Request timed out.
Reply from 75.142.142.210: Destination host unreachable.
Reply from 75.142.142.210: Destination host unreachable.

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),

C:\Users\Lovett>PING yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.

C:\Users\Lovett>NBTSTAT -n

Wireless Network Connection:
Node IpAddress: [0.0.0.0] Scope Id: []

No names in cache

Local Area Connection:
Node IpAddress: [75.142.142.210] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
LOVETT-PC <00> UNIQUE Registered
WORKGROUP <00> GROUP Registered
LOVETT-PC <20> UNIQUE Registered

C:\Users\Lovett>IPCONFIG/ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : Lovett-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : D-Link Xtreme N #2
Physical Address. . . . . . . . . : 00-1B-11-51-40-36
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) 82562V-2 10/100 Network Connecti
on
Physical Address. . . . . . . . . : 00-1D-09-75-26-A0
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 75.142.142.210(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.248.0
Lease Obtained. . . . . . . . . . : Monday, December 08, 2008 3:03:05 PM
Lease Expires . . . . . . . . . . : Monday, December 08, 2008 7:21:42 PM
Default Gateway . . . . . . . . . : 75.142.136.1
DHCP Server . . . . . . . . . . . : 68.114.39.226
DNS Servers . . . . . . . . . . . : 68.189.122.19
68.189.122.26
NetBIOS over Tcpip. . . . . . . . : Enabled

C:\Users\Lovett>

Pinkbadge · 12-08-2008, 05:19 PM

Forgot one thing: Windows Vista

**johnwill** · 12-09-2008, 07:45 AM

You appear to have significant line quality issues.

Please boot in Safe Mode with Networking and repeat the same ping tests and IPCONFIG /ALL display, post the results here. I want to see if this is something on the machine or your ISP connection.

Pinkbadge · 12-09-2008, 10:14 AM

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Lovett>PING 206.190.60.37

Pinging 206.190.60.37 with 32 bytes of data:
Reply from 206.190.60.37: bytes=32 time=91ms TTL=53
Reply from 206.190.60.37: bytes=32 time=91ms TTL=53
Reply from 206.190.60.37: bytes=32 time=93ms TTL=53
Reply from 206.190.60.37: bytes=32 time=93ms TTL=53

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 91ms, Maximum = 93ms, Average = 92ms

C:\Users\Lovett>PING yahoo.com

Pinging yahoo.com [68.180.206.184] with 32 bytes of data:
Reply from 68.180.206.184: bytes=32 time=30ms TTL=53
Reply from 68.180.206.184: bytes=32 time=27ms TTL=53
Reply from 68.180.206.184: bytes=32 time=28ms TTL=53
Reply from 68.180.206.184: bytes=32 time=28ms TTL=53

Ping statistics for 68.180.206.184:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 27ms, Maximum = 30ms, Average = 28ms

C:\Users\Lovett>NBTSTAT -n

Wireless Network Connection:
Node IpAddress: [0.0.0.0] Scope Id: []

No names in cache

Local Area Connection:
Node IpAddress: [75.142.142.210] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
LOVETT-PC <00> UNIQUE Registered
WORKGROUP <00> GROUP Registered

C:\Users\Lovett>IPCONFIG/ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : Lovett-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : D-Link Xtreme N #2
Physical Address. . . . . . . . . : 00-1B-11-51-40-36
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) 82562V-2 10/100 Network Connecti
on
Physical Address. . . . . . . . . : 00-1D-09-75-26-A0
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 75.142.142.210(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.248.0
Lease Obtained. . . . . . . . . . : Tuesday, December 09, 2008 8:55:50 AM
Lease Expires . . . . . . . . . . : Tuesday, December 09, 2008 4:13:36 PM
Default Gateway . . . . . . . . . : 75.142.136.1
DHCP Server . . . . . . . . . . . : 68.114.39.226
DNS Servers . . . . . . . . . . . : 68.189.122.19
68.189.122.26
NetBIOS over Tcpip. . . . . . . . : Enabled

C:\Users\Lovett>

**johnwill** · 12-09-2008, 05:57 PM

How does the Internet work in Safe Mode?

Pinkbadge · 12-09-2008, 08:47 PM

In Safe Mode the internet is fast. I just don't want to keep running my computer in Safe Mode.

**johnwill** · 12-10-2008, 07:51 AM

When booted in normal mode again, please do this.

Please post a HijackThis 2.00.2 Log here.

Pinkbadge · 12-10-2008, 10:39 AM

I've tried to download the program in Safe Mode, regular mode and in IE and Firefox but keep getting the same thing:

This download has been blocked by your Security Zone.

**johnwill** · 12-10-2008, 07:03 PM

Download it on another machine and move it over with removable media.

12-08-2008, 10:35 AM	#1 (permalink)
Pinkbadge Registered User Join Date: Dec 2008 Location: Klamath Falls, OR Posts: 6 OS: Windows Vista	Internet will only run in Safe Mode I'm running Vista Home Basic. Before moving, Comcast was my internet provider and everything ran fast and fine. After moving, Charter Internet became my provider. When I attempted to connect to the internet it would barely connect to my homepage if at all before I'd get the message that the server timed out. I contacted Charter assuming it was their problem, however after the rep ran me through a couple tests, she asked me to start my comp in safe mode. It was then I discovered my comp connects to the internet fast and runs fast and fine in Safe Mode only. The rep told me their was something on my comp causing my problem. I don't understand how it could work fine with one provider and not another. I didn't add or remove any programs between moving. Any help would be appreciated!

12-08-2008, 02:58 PM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,857 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Internet will only run in Safe Mode Please supply the following info, exact make and models of the equipment please. Name of your ISP (Internet Service Provider). Make and exact model of the broadband modem. Make and exact model and hardware version of the router (if a separate unit). Model numbers can usually be obtained from the label on the device. Connection type, wired or wireless. If wireless, encryption used, (none, WEP, WPA, or WPA2) Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc. The Internet Browser in use, IE, Firefox, Opera, etc. Please give an exact description of your problem symptoms, including the exact text of any error messages. If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms? For wireless issues, have you disabled all encryption on the router to see if you can connect that way? Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue? If there are other computers on the same network, are they experiencing the same issue, or do they function normally? On any affected computer, I'd also like to see this: Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt: Type the following commands on separate lines, following each one with the *Enter* key: PING 206.190.60.37 PING yahoo.com NBTSTAT -n IPCONFIG /ALL Right click in the command window and choose Select All, then hit Enter. Paste the results in a message here. If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

12-08-2008, 04:27 PM	#3 (permalink)
Pinkbadge Registered User Join Date: Dec 2008 Location: Klamath Falls, OR Posts: 6 OS: Windows Vista	Re: Internet will only run in Safe Mode Thank you for replying and for your help. The following is the information you requested: Name of your ISP - Charter Communications Make and exact model of the broadband modem - Motorola Surfboard SB-5101 No Router Connection type - Wired Internet Browser - Firefox & IE My problem - In regular Windows mode my computer will either connect extremely slow or will not connect at all to the internet. I received the error message below when attempting to connect to this site in regular mode to post my reply. Network Timeout The server at www.techsupportforum.com is taking too long to respond. The requested site did not respond to a connection request and the browser has stopped waiting for a reply. * Could the server be experiencing high demand or a temporary outage? Try again later. * Are you unable to browse other sites? Check the computer's network connection. * Is your computer or network protected by a firewall or proxy? Incorrect settings can interfere with Web browsing. * Still having trouble? Consult your network administrator or Internet provider for assistance. This is the only computer on this network. Below are the results from the pings you requested: Microsoft Windows [Version 6.0.6001] Copyright (c) 2006 Microsoft Corporation. All rights reserved. C:\Users\Lovett>PING 206.190.60.37 Pinging 206.190.60.37 with 32 bytes of data: Request timed out. Request timed out. Reply from 75.142.142.210: Destination host unreachable. Reply from 75.142.142.210: Destination host unreachable. Ping statistics for 206.190.60.37: Packets: Sent = 4, Received = 2, Lost = 2 (50% loss), C:\Users\Lovett>PING yahoo.com Ping request could not find host yahoo.com. Please check the name and try again. C:\Users\Lovett>NBTSTAT -n Wireless Network Connection: Node IpAddress: [0.0.0.0] Scope Id: [] No names in cache Local Area Connection: Node IpAddress: [75.142.142.210] Scope Id: [] NetBIOS Local Name Table Name Type Status --------------------------------------------- LOVETT-PC <00> UNIQUE Registered WORKGROUP <00> GROUP Registered LOVETT-PC <20> UNIQUE Registered C:\Users\Lovett>IPCONFIG/ALL Windows IP Configuration Host Name . . . . . . . . . . . . : Lovett-PC Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Wireless LAN adapter Wireless Network Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : D-Link Xtreme N #2 Physical Address. . . . . . . . . : 00-1B-11-51-40-36 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Intel(R) 82562V-2 10/100 Network Connecti on Physical Address. . . . . . . . . : 00-1D-09-75-26-A0 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IPv4 Address. . . . . . . . . . . : 75.142.142.210(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.248.0 Lease Obtained. . . . . . . . . . : Monday, December 08, 2008 3:03:05 PM Lease Expires . . . . . . . . . . : Monday, December 08, 2008 7:21:42 PM Default Gateway . . . . . . . . . : 75.142.136.1 DHCP Server . . . . . . . . . . . : 68.114.39.226 DNS Servers . . . . . . . . . . . : 68.189.122.19 68.189.122.26 NetBIOS over Tcpip. . . . . . . . : Enabled C:\Users\Lovett>

12-08-2008, 05:19 PM	#4 (permalink)
Pinkbadge Registered User Join Date: Dec 2008 Location: Klamath Falls, OR Posts: 6 OS: Windows Vista	Re: Internet will only run in Safe Mode Forgot one thing: Windows Vista

12-09-2008, 07:45 AM	#5 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,857 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Internet will only run in Safe Mode You appear to have significant line quality issues. Please boot in Safe Mode with Networking and repeat the same ping tests and IPCONFIG /ALL display, post the results here. I want to see if this is something on the machine or your ISP connection. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

12-09-2008, 10:14 AM	#6 (permalink)
Pinkbadge Registered User Join Date: Dec 2008 Location: Klamath Falls, OR Posts: 6 OS: Windows Vista	Re: Internet will only run in Safe Mode Microsoft Windows [Version 6.0.6001] Copyright (c) 2006 Microsoft Corporation. All rights reserved. C:\Users\Lovett>PING 206.190.60.37 Pinging 206.190.60.37 with 32 bytes of data: Reply from 206.190.60.37: bytes=32 time=91ms TTL=53 Reply from 206.190.60.37: bytes=32 time=91ms TTL=53 Reply from 206.190.60.37: bytes=32 time=93ms TTL=53 Reply from 206.190.60.37: bytes=32 time=93ms TTL=53 Ping statistics for 206.190.60.37: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 91ms, Maximum = 93ms, Average = 92ms C:\Users\Lovett>PING yahoo.com Pinging yahoo.com [68.180.206.184] with 32 bytes of data: Reply from 68.180.206.184: bytes=32 time=30ms TTL=53 Reply from 68.180.206.184: bytes=32 time=27ms TTL=53 Reply from 68.180.206.184: bytes=32 time=28ms TTL=53 Reply from 68.180.206.184: bytes=32 time=28ms TTL=53 Ping statistics for 68.180.206.184: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 27ms, Maximum = 30ms, Average = 28ms C:\Users\Lovett>NBTSTAT -n Wireless Network Connection: Node IpAddress: [0.0.0.0] Scope Id: [] No names in cache Local Area Connection: Node IpAddress: [75.142.142.210] Scope Id: [] NetBIOS Local Name Table Name Type Status --------------------------------------------- LOVETT-PC <00> UNIQUE Registered WORKGROUP <00> GROUP Registered C:\Users\Lovett>IPCONFIG/ALL Windows IP Configuration Host Name . . . . . . . . . . . . : Lovett-PC Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Wireless LAN adapter Wireless Network Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : D-Link Xtreme N #2 Physical Address. . . . . . . . . : 00-1B-11-51-40-36 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Intel(R) 82562V-2 10/100 Network Connecti on Physical Address. . . . . . . . . : 00-1D-09-75-26-A0 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IPv4 Address. . . . . . . . . . . : 75.142.142.210(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.248.0 Lease Obtained. . . . . . . . . . : Tuesday, December 09, 2008 8:55:50 AM Lease Expires . . . . . . . . . . : Tuesday, December 09, 2008 4:13:36 PM Default Gateway . . . . . . . . . : 75.142.136.1 DHCP Server . . . . . . . . . . . : 68.114.39.226 DNS Servers . . . . . . . . . . . : 68.189.122.19 68.189.122.26 NetBIOS over Tcpip. . . . . . . . : Enabled C:\Users\Lovett>

12-09-2008, 05:57 PM	#7 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,857 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Internet will only run in Safe Mode How does the Internet work in Safe Mode? __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

12-09-2008, 08:47 PM	#8 (permalink)
Pinkbadge Registered User Join Date: Dec 2008 Location: Klamath Falls, OR Posts: 6 OS: Windows Vista	Re: Internet will only run in Safe Mode In Safe Mode the internet is fast. I just don't want to keep running my computer in Safe Mode.

12-10-2008, 07:51 AM	#9 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,857 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Internet will only run in Safe Mode When booted in normal mode again, please do this. Please post a HijackThis 2.00.2 Log here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

12-10-2008, 10:39 AM	#10 (permalink)
Pinkbadge Registered User Join Date: Dec 2008 Location: Klamath Falls, OR Posts: 6 OS: Windows Vista	Re: Internet will only run in Safe Mode I've tried to download the program in Safe Mode, regular mode and in IE and Firefox but keep getting the same thing: This download has been blocked by your Security Zone.

12-10-2008, 07:03 PM	#11 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,857 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Internet will only run in Safe Mode Download it on another machine and move it over with removable media. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience