new modem router wont connect....

xekken · 12-06-2008, 08:48 AM

hi... i recently got a new belkin n1 mimo modem/rouer to replace my old netgear one, but when i hook it up, follow all the onscren instructions with the setup CD it tells me at the end "your ISP did not accept the settings below when we tried to connect, please examine them again to make sure everything is correct".. im sure the info i entered is correct, the username and password the setup asked for.

my ISP is AOL and the old netgear one came with it when i signed up...

all the lights on the belkin turn blue meaning connected except the last internet LED blinks orange unable to connect... any help advice and such would be great.. thanks

**belfasteddie** · 12-07-2008, 12:28 AM

It's telling you the Logon name or the password is incorrect. Check for spelling, upper/lower case etc! It must be exactly what they told you!

**sobeit** · 12-07-2008, 05:08 AM

one other thing you may want to check - make sure the modem is compatible with the service. Not all modems are.

**johnwill** · 12-07-2008, 09:26 AM

Call AOL, it may not be compatible. AOL is somewhat of a PITA about connecting to their network. My real advice would be to get a real ISP.

12-06-2008, 08:48 AM	#1 (permalink)
xekken Registered User Join Date: Nov 2008 Posts: 2 OS: windows xp service pack 3	new modem router wont connect.... hi... i recently got a new belkin n1 mimo modem/rouer to replace my old netgear one, but when i hook it up, follow all the onscren instructions with the setup CD it tells me at the end "your ISP did not accept the settings below when we tried to connect, please examine them again to make sure everything is correct".. im sure the info i entered is correct, the username and password the setup asked for. my ISP is AOL and the old netgear one came with it when i signed up... all the lights on the belkin turn blue meaning connected except the last internet LED blinks orange unable to connect... any help advice and such would be great.. thanks Last edited by xekken; 12-06-2008 at 08:49 AM.

12-07-2008, 12:28 AM	#2 (permalink)
belfasteddie Enthusiast Join Date: Aug 2007 Location: Belfast N.I. Posts: 1,551 OS: Puppy Linux 4.12	Re: new modem router wont connect.... It's telling you the Logon name or the password is incorrect. Check for spelling, upper/lower case etc! It must be exactly what they told you!

12-07-2008, 05:08 AM	#3 (permalink)
sobeit TSF Enthusiast Join Date: Nov 2007 Location: NEAR Posts: 7,433 OS: windows/linux	Re: new modem router wont connect.... one other thing you may want to check - make sure the modem is compatible with the service. Not all modems are. __________________ there's been global warming since the ice age

12-07-2008, 09:26 AM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,748 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: new modem router wont connect.... Call AOL, it may not be compatible. AOL is somewhat of a PITA about connecting to their network. My real advice would be to get a real ISP. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience