one laptop does not detect wireless; one laptop does

[Marilynlp]

We just got internet service today.
We have a D Link WEB 2310 router (Intel)

My laptop is connected to wireless internet via that router.

My husband's laptop does not detect the wireless. He can only get on the internet if connected directly to the modem.

Is there something I need to do to his computer before it can detect the wireless network?

Thanks,
Marilyn

[johnwill]

Start with the make/model of his laptop, and the version and patch level of Windows it runs.

Let's see this for the failing machine.

Hold the Windows key and press R, then type CMD to open a command prompt:

In the command prompt window that opens, type type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[Marilynlp]

Thank you for your response.

He has a Dell Inspiron 9300

Here is the info that came up when I followed your instructions:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Guy>IPCONFIG /ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : guy-943116784c1
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2915ABG Networ
k Connection
Physical Address. . . . . . . . . : 00-12-F0-87-59-B5

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
roller
Physical Address. . . . . . . . . : 00-12-3F-D1-A4-33

C:\Documents and Settings\Guy>

[johnwill]

Did you turn on the wireless capability of the machine? Typically, there's either a small switch on the side or a function key sequence to enable the wireless adapter.