loosing connection

janeme · 12-01-2008, 01:32 PM

im new & my name is jane, so hi to everyone,im not the greatest with computers but i can get by okish,
my problem is this i have a philips snb5600 router (cable) im with virginmedia, now i set my network up with three wireless connections,one being a laptop & two desktops,now everything is fine for hours on end sometimes, then out of the blue connection to the internet has gone,but i can still connect to the routers setup page by typeing 192.168.1.2,
connection on the taskbar still says connected,even if i try to repair it,
it comes back saying connected,even after a reboot still says connected but cannot get to a web page etc,its nothing to do with a firewall as i turned windows firewall of (yes i remembered to turn it back on,) now this is happening to all the wireless computers, why i realy dont know, i normally have to turn computers off for a few hours before it sorts things out? this so frustrating as i can be talking to my children in australia & bang its gone??? hope someone can help please....Jane

**johnwill** · 12-01-2008, 05:32 PM

Some things you can try here.

For wireless connections, change the channel on the router, I like channels 1, 6, and 11 in the US.
For wireless connections, try moving either the wireless router/AP or the wireless computer. Even a couple of feet will sometimes make a big difference.
Update the firmware to the latest version available on the manufacturer's site.
Reset the router to factory defaults and reconfigure.

Many times these measures will resolve a lot of intermittent issues.

12-01-2008, 01:32 PM	#1 (permalink)
janeme Registered User Join Date: Dec 2008 Posts: 1 OS: xp home sp3/vista premium sp1	loosing connection im new & my name is jane, so hi to everyone,im not the greatest with computers but i can get by okish, my problem is this i have a philips snb5600 router (cable) im with virginmedia, now i set my network up with three wireless connections,one being a laptop & two desktops,now everything is fine for hours on end sometimes, then out of the blue connection to the internet has gone,but i can still connect to the routers setup page by typeing 192.168.1.2, connection on the taskbar still says connected,even if i try to repair it, it comes back saying connected,even after a reboot still says connected but cannot get to a web page etc,its nothing to do with a firewall as i turned windows firewall of (yes i remembered to turn it back on,) now this is happening to all the wireless computers, why i realy dont know, i normally have to turn computers off for a few hours before it sorts things out? this so frustrating as i can be talking to my children in australia & bang its gone??? hope someone can help please....Jane

12-01-2008, 05:32 PM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,940 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: loosing connection Some things you can try here. For wireless connections, change the channel on the router, I like channels 1, 6, and 11 in the US. For wireless connections, try moving either the wireless router/AP or the wireless computer. Even a couple of feet will sometimes make a big difference. Update the firmware to the latest version available on the manufacturer's site. Reset the router to factory defaults and reconfigure. Many times these measures will resolve a lot of intermittent issues. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience