cordless phone interruptions with router

ehababoud · 10-27-2008, 08:33 AM

hi i have an o2 wireless box manufactured by Thomson and i've been given it from my internet provider and its been working great but i noticed that each time the computer rang my net cut off on both computers (one connected wirelessly and another via ethernet). i spoke to my internet provider about this and they made an investigation, this investigation took about an hour with them on the phone and they came to the conclusion that my cordless phone i interrupting my internet connection and visa versa. i tried reading up on this and it turned out that my router is on the same wireless frequency as the cordless phone - this phone is pretty expensive so we can't just get rid of it straight away but i was wondering what can be done? or if anyone knows anything about it? more importantly - is this the correct forum to post this query in?
thanks
ehab

johnwill · 10-28-2008, 05:04 AM

Well, you can start by changing the channel of the wireless router.

ehababoud · 10-28-2008, 05:53 AM

how do i do that? this is the first time i've heard of it

johnwill · 10-28-2008, 12:57 PM

You need to enter the web based configuration for the router. Since I don't know what the exact make/model is, I can't be more specific. If this is an ISP supplied router, they should be able to help you.

ehababoud · 10-28-2008, 03:08 PM

hi i can check with my internet provider but before that i was wondering if this was of any importance, its basically some information i managed to gather. if it doesn't help, let me know so i can call them up.

System Information

This page summarizes important information on your O2 wireless box. You may need this information when you contact your helpdesk.

Product Name: ST780WL
Serial Number: CP0749KTKHK
Software Release: 6.2.27.1
Software Variant: DU
Boot Loader Version: 1.0.6
Product Code: 36035800
Board Name: BANT-R

johnwill · 10-29-2008, 04:19 PM

Here's a user's manual for the 780, maybe that will help.

http://www.speedtouchturkiye.com/des...06-780_CLI.pdf

10-27-2008, 08:33 AM	#1 (permalink)
ehababoud Registered User Join Date: Jun 2006 Location: London Posts: 148 OS: XP & Vista	cordless phone interruptions with router hi i have an o2 wireless box manufactured by Thomson and i've been given it from my internet provider and its been working great but i noticed that each time the computer rang my net cut off on both computers (one connected wirelessly and another via ethernet). i spoke to my internet provider about this and they made an investigation, this investigation took about an hour with them on the phone and they came to the conclusion that my cordless phone i interrupting my internet connection and visa versa. i tried reading up on this and it turned out that my router is on the same wireless frequency as the cordless phone - this phone is pretty expensive so we can't just get rid of it straight away but i was wondering what can be done? or if anyone knows anything about it? more importantly - is this the correct forum to post this query in? thanks ehab

10-28-2008, 05:04 AM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 39,800 OS: XP-Pro, Vista, Windows 7, Linux Blog Entries: 1	Re: cordless phone interruptions with router Well, you can start by changing the channel of the wireless router. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

10-28-2008, 05:53 AM	#3 (permalink)
ehababoud Registered User Join Date: Jun 2006 Location: London Posts: 148 OS: XP & Vista	Re: cordless phone interruptions with router how do i do that? this is the first time i've heard of it

10-28-2008, 12:57 PM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 39,800 OS: XP-Pro, Vista, Windows 7, Linux Blog Entries: 1	Re: cordless phone interruptions with router You need to enter the web based configuration for the router. Since I don't know what the exact make/model is, I can't be more specific. If this is an ISP supplied router, they should be able to help you. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

10-28-2008, 03:08 PM	#5 (permalink)
ehababoud Registered User Join Date: Jun 2006 Location: London Posts: 148 OS: XP & Vista	Re: cordless phone interruptions with router hi i can check with my internet provider but before that i was wondering if this was of any importance, its basically some information i managed to gather. if it doesn't help, let me know so i can call them up. System Information This page summarizes important information on your O2 wireless box. You may need this information when you contact your helpdesk. Product Name: ST780WL Serial Number: CP0749KTKHK Software Release: 6.2.27.1 Software Variant: DU Boot Loader Version: 1.0.6 Product Code: 36035800 Board Name: BANT-R

10-29-2008, 04:19 PM	#6 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 39,800 OS: XP-Pro, Vista, Windows 7, Linux Blog Entries: 1	Re: cordless phone interruptions with router Here's a user's manual for the 780, maybe that will help. http://www.speedtouchturkiye.com/des...06-780_CLI.pdf __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience