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Old 10-24-2008, 08:39 PM   #1 (permalink)
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can ping but not browse

This has been addressed all over the internet, but I have tried almost every solution offered, and still have had NO luck. I can ping but not browse!
I have DSL from AT&T (spent hours on the phone with them), and they have reinstalled every line and jack in our house. Filters are installed before the phones. It's a speedstream 5100 modem. Not wireless and no router, as this is the only pc here.
I have tried all the solutions they had to offer, such as turning on and off the modem, uninstalling connection and reinstalling connection. Lines were tested and are fine. I used the self-support tool. It says fine those first 10 minutes when I can browse, then says no connection when I can't. But I can still ping. They ran out of anything it could be on the phone company's end. The problem has to be here.
Ok, this may be long, but I want to cover everything, and I'm not very good at this. This is a stupid problem though, so I'm sure it can be fixed! Any help is so welcome.
Following any suggestions made on websites online, I have both automatically and manually set the DNS addresses. I have pinged both myself and my ISP successfully. I seem to be able to ping with a number or a yahoo.com type address. I can sign into yahoo and msn messenger. I even have internet connection in IE for about 10 minutes after I reboot. Then one page just wont load, and no more will either, until I reboot. I can ping all day long though. When I asked the unloaded page to diagnose, this is what I got...

Last diagnostic run time: 10/24/08 17:41:01 WinSock Diagnostic
WinSock status

info Error attmpting to validate the Winsock base providers: 2
error Not all base service provider entries could be found in the winsock catalog. A reset is needed.
info Redirecting user to support call



Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=Realtek RTL8139 Family PCI Fast Ethernet NIC, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=att is, Device=WAN Miniport (PPPOE), MediaType=PPPOE, SubMediaType=NONE
info Ethernet connection selected
Network adapter status

info Network connection status: Connected



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

info FTP (Passive): Successfully connected to ftp.microsoft.com.
info HTTPS: Successfully connected to www.microsoft.com.
warn HTTP: Error 12002 connecting to www.microsoft.com: The operation timed out
error Could not make an HTTP connection.


So, I looked that up online. I figured I would have to fix this Winsock thing and ran a program on that. It didn't hurt, but didn't help. I disabled some extras in startup. That was someone's suggestion, and it went about the same, but windows loads faster now. I also tried this, Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

Reboot the system and see if IE will connect.
One worked, on didn't.
Also, before all this, I ran a virus check with AVG and checked for spyware... nothing seemed unusual. My cousin even hooked up another computer to my modem and lines, and that one worked fine. This one did too, until a few days ago, and nothing new was installed then. I have updated IE, so it's the newest version. I even reinstalled it first. Short of reinstalling windows, does anyone have any ideas?
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Old 10-25-2008, 01:59 PM   #2 (permalink)
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Re: can ping but not browse

Hold the Windows key and press R, then type CMD to open a command prompt:

In the command prompt window that opens, type type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
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