Westell 6100F Not connecting to Internet

siste9 · 10-24-2008, 07:14 PM

My sister just bought a Dell 1525 lab top and subscribed to verizons dsl service. Her labtop and internet were working fine until she replaced the phone cord that was connected to the modem with a longer one. Since then, the modem will not connect to the internet. The data light is on, but no internet nor activity light. She is using Windows Vista. She has already tried rebooting and reconnecting the system with no luck. Does anyone have any suggestions?

**wrench97** · 10-24-2008, 07:19 PM

What happens if she puts the shorter one back on?

**johnwill** · 10-25-2008, 02:02 PM

You MUST use the proper DSL rated wire to connect the phone to the jack. Specifically, the flat extension phone cables don't work well (and longer ones don't work at all) with DSL. They must be twisted pair, easy to spot because they'll be round cables.

10-24-2008, 07:14 PM	#1 (permalink)
siste9 Registered User Join Date: Oct 2008 Posts: 1 OS: windows vista 32 bit	Westell 6100F Not connecting to Internet My sister just bought a Dell 1525 lab top and subscribed to verizons dsl service. Her labtop and internet were working fine until she replaced the phone cord that was connected to the modem with a longer one. Since then, the modem will not connect to the internet. The data light is on, but no internet nor activity light. She is using Windows Vista. She has already tried rebooting and reconnecting the system with no luck. Does anyone have any suggestions?

10-24-2008, 07:19 PM	#2 (permalink)
wrench97 Moderator, Hardware Team Join Date: May 2008 Location: S.E. Pennsylvania Posts: 18,459 OS: Win7	Re: Westell 6100F Not connecting to Internet What happens if she puts the shorter one back on? __________________ Power Supply and Selection

10-25-2008, 02:02 PM	#3 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,623 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Westell 6100F Not connecting to Internet You MUST use the proper DSL rated wire to connect the phone to the jack. Specifically, the flat extension phone cables don't work well (and longer ones don't work at all) with DSL. They must be twisted pair, easy to spot because they'll be round cables. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience