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Old 10-24-2008, 07:14 PM   #1 (permalink)
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Evil Westell 6100F Not connecting to Internet

My sister just bought a Dell 1525 lab top and subscribed to verizons dsl service. Her labtop and internet were working fine until she replaced the phone cord that was connected to the modem with a longer one. Since then, the modem will not connect to the internet. The data light is on, but no internet nor activity light. She is using Windows Vista. She has already tried rebooting and reconnecting the system with no luck. Does anyone have any suggestions?
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Old 10-24-2008, 07:19 PM   #2 (permalink)
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Re: Westell 6100F Not connecting to Internet

What happens if she puts the shorter one back on?
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Old 10-25-2008, 02:02 PM   #3 (permalink)
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Re: Westell 6100F Not connecting to Internet

You MUST use the proper DSL rated wire to connect the phone to the jack. Specifically, the flat extension phone cables don't work well (and longer ones don't work at all) with DSL. They must be twisted pair, easy to spot because they'll be round cables.
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