Internet Down using Linksys WRT54G router. No Internet LED

MattDrugan · 10-21-2008, 08:56 AM

I'm using a Mac OSX 10.5 and my ISP is Comcast. The connection is fine on their end, i figured that out. But my router will not display an internet connection. All other LED lights are lit except for the internet LED. This just happened all of a sudden. Linksys wants to charge me $40 for assistance. I can't afford it. Can anyone help?

**belfasteddie** · 10-22-2008, 02:43 AM

Try pulling the power connection out from the back of the router for three minutes.

**johnwill** · 10-22-2008, 07:31 AM

If a direct connection to the modem works, try this.

Reset the router to factory defaults by holding the reset button down for 15 seconds with power on. The following procedure should get you a connection with any broadband modem that is configured to use DHCP for the router connection, such as cable modems, and many DSL modems. If you require PPPoE configuration for the DSL modem, that will have to be configured to match the ISP requirements.

Turn off everything, the modem, router, computer.
Connect the modem to the router's WAN/Internet port.
Connect the computer to one of the router's LAN/Network ports.
Turn on the modem, wait for a steady connect light.
Turn on the router, wait for two minutes.
Boot the computer.

You should be connected through the router at this point with a wired connection.

MattDrugan · 10-23-2008, 07:51 AM

Tried all that. Worked with Linksys people over the internet to get it going but still no luck. I upgraded the firmware of my router. Now it's just getting the router to sync back up with my modem (cable). But I use a MAC. There are no proper instructions on the web to hook it back up using a MAC. Any help?

**johnwill** · 10-24-2008, 06:24 PM

If the MAC doesn't connect to the router with the same configuration as connecting to the cable modem after the reset I described above, the router's broken.

**JamesO** · 10-24-2008, 06:41 PM

Can you connect to the Internet with the MAC connected directly to the cable modem?

Make sure you power off the modem each time you change the device connected to it.

If you can connect with the MAC, try cloning the MAC address into the router using the Clone MAC address feature.

By any chance was there another computer connected to the modem when the service was originally set up?

JamesO

10-21-2008, 08:56 AM	#1 (permalink)
MattDrugan Registered User Join Date: Oct 2008 Posts: 2 OS: Mac OSX 10.5	Internet Down using Linksys WRT54G router. No Internet LED I'm using a Mac OSX 10.5 and my ISP is Comcast. The connection is fine on their end, i figured that out. But my router will not display an internet connection. All other LED lights are lit except for the internet LED. This just happened all of a sudden. Linksys wants to charge me $40 for assistance. I can't afford it. Can anyone help?

10-22-2008, 02:43 AM	#2 (permalink)
belfasteddie Enthusiast Join Date: Aug 2007 Location: Belfast N.I. Posts: 1,551 OS: Puppy Linux 4.12	Re: Internet Down using Linksys WRT54G router. No Internet LED Try pulling the power connection out from the back of the router for three minutes.

10-22-2008, 07:31 AM	#3 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,685 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Internet Down using Linksys WRT54G router. No Internet LED If a direct connection to the modem works, try this. Reset the router to factory defaults by holding the reset button down for 15 seconds with power on. The following procedure should get you a connection with any broadband modem that is configured to use DHCP for the router connection, such as cable modems, and many DSL modems. If you require PPPoE configuration for the DSL modem, that will have to be configured to match the ISP requirements. Turn off everything, the modem, router, computer. Connect the modem to the router's WAN/Internet port. Connect the computer to one of the router's LAN/Network ports. Turn on the modem, wait for a steady connect light. Turn on the router, wait for two minutes. Boot the computer. You should be connected through the router at this point with a wired connection. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

10-23-2008, 07:51 AM	#4 (permalink)
MattDrugan Registered User Join Date: Oct 2008 Posts: 2 OS: Mac OSX 10.5	Re: Internet Down using Linksys WRT54G router. No Internet LED Tried all that. Worked with Linksys people over the internet to get it going but still no luck. I upgraded the firmware of my router. Now it's just getting the router to sync back up with my modem (cable). But I use a MAC. There are no proper instructions on the web to hook it back up using a MAC. Any help?

10-24-2008, 06:24 PM	#5 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,685 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Internet Down using Linksys WRT54G router. No Internet LED If the MAC doesn't connect to the router with the same configuration as connecting to the cable modem after the reset I described above, the router's broken. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

10-24-2008, 06:41 PM	#6 (permalink)
JamesO Join Date: Mar 2005 Location: Fairfax, VA USA Posts: 2,289 OS: 98SE, W2k Pro, XP Pro	Re: Internet Down using Linksys WRT54G router. No Internet LED Can you connect to the Internet with the MAC connected directly to the cable modem? Make sure you power off the modem each time you change the device connected to it. If you can connect with the MAC, try cloning the MAC address into the router using the Clone MAC address feature. By any chance was there another computer connected to the modem when the service was originally set up? JamesO