Internet drops out for several minutes......

jouve · 12-10-2004, 03:44 AM

Hello,
Running Win2000, home computer, no router. I subscribe to Bresnan cable internet and am having problems with the internet connection ceasing for several minutes and then coming back. I use a Motorola Surboard SB5100 cable modem. The online light on the modem flashes on and off when the internet feed stops.. this light and the send and receive lights then go dark. The internet will be down for a few minutes and then comes back on and all lights come on. I do not do anything when the internet goes down, it simply comes back on its own. Bresnan says there is nothing wrong with their feed and they have been no help to me. I suspect some TCP/IP setting may have been changed. I have scanned extensively for spyware and eliminated all potential culprits. Is there a way to reset my internet protocol settings? Any advice appreciated.

CTSNKY · 12-10-2004, 04:33 AM

Download WinsockFix and unzip it. Then double-click on it to run it.

If that doesn't help.........

Please download HijackThis - this program will help us determine if there are any spyware/malware on your computer. Create a folder at C:\HJT and move HijackThis.exe there. Run a scan and save the log file. Get HijackThis Analyzer and save it to the same folder as the hijackthis.log file. Run HijackThis Analyzer and type in y if you agree. Open up the result.txt file created. Copy the whole result.txt log and post it in the forum. Do not fix anything in HijackThis since they may be harmless.

jouve · 12-10-2004, 08:52 AM

Thanks for the response. I have spoken to Bresnan again and they believe the problem was in one of my advanced settings for TCP/IP protocol (use Netbios setting from the DHCP server). I have made this correction and am hoping this works - has not been long enough yet to be sure. Will let you know if this works. Thanks again!

jouve · 12-10-2004, 11:26 AM

Ok, Bresnan's fix did not work. I cannot get Highjack This Analyzer to work, but here is the Highjack This log:

Logfile of HijackThis v1.98.2
Scan saved at 12:09:57 PM, on 12/10/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\SYSTEM32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\system32\crypserv.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\GEARSEC.EXE
C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFSERVICE.exe
C:\WINNT\system32\nvsvc32.exe
C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
C:\Program Files\Panda Software\Panda Titanium Antivirus 2004\pavsrv50.exe
C:\Program Files\Panda Software\Panda Titanium Antivirus 2004\psimsvc.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Photodex\CompuPicPro\ScsiAccess.exe
C:\Program Files\Panda Software\Panda Titanium Antivirus 2004\AVENGINE.EXE
C:\WINNT\system32\stisvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\mspmspsv.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\Explorer.EXE
C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFAGENT.EXE
C:\Program Files\Panda Software\Panda Titanium Antivirus 2004\APVXDWIN.EXE
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\WINNT\system32\rundll32.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\ASUS\Probe\AsusProb.exe
C:\WINNT\system32\RunDLL32.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Silicon Prairie Software\MemTurbo\memturbo.exe
C:\Program Files\Panda Software\Panda Titanium Antivirus 2004\WebProxy.exe
C:\Documents and Settings\Eric Markham\My Documents\My Download Files\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bresnanonline.net/canoncity
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;<local>
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINNT\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINNT\system32\NeroCheck.exe
O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Software\Panda Titanium Antivirus 2004\APVXDWIN.EXE" /s
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [Tweak UI] RUNDLL32.EXE TWEAKUI.CPL,TweakMeUp
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [ASUS Probe] C:\Program Files\ASUS\Probe\AsusProb.exe
O4 - HKCU\..\Run: [NvMediaCenter] RunDLL32.exe NvMCTray.dll,NvTaskbarInit
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Startup: MemTurbo.lnk = C:\Program Files\Silicon Prairie Software\MemTurbo\memturbo.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Open Link Target in Firefox - file://C:\Documents and Settings\Eric Markham\Application Data\Mozilla\Firefox\Profiles\r50pm4y2.default\extensions\{5D558C43-550F-4b12-84AB-0D8ABDA9F975}\firefoxviewlink.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O8 - Extra context menu item: View This Page in Firefox - file://C:\Documents and Settings\Eric Markham\Application Data\Mozilla\Firefox\Profiles\r50pm4y2.default\extensions\{5D558C43-550F-4b12-84AB-0D8ABDA9F975}\firefoxviewpage.html
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: ppctlcab -
O16 - DPF: WebWorks Help 2.0 - file://C:\Program Files\Corel\Bryce 5\Help\Techsupport\wwhelp2.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {1842B0EE-B597-11D4-8997-00104BD12D94} (iCC Class) - http://www.pcpitstop.com/internet/pcpConnCheck.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://ppupdates.ca.com/downloads/scanner/axscanner.cab
O16 - DPF: {4B9F2C37-C0CF-42BC-BB2D-DCFA8B25CABF} (PopCapLoaderCtrl Class) - http://zone.msn.com/bingame/rock/def...caploader1.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/sh...3/mcinsctl.cab
O16 - DPF: {64D01C7F-810D-446E-A07E-16C764235644} (AtlAtomadersCtlAttrib Class) - http://zone.msn.com/bingame/amad/default/atomaders.cab
O16 - DPF: {78A730D4-0DF3-4B65-8DD2-BFCD433CEE30} - http://www.surfsecret.com/inst/PPInstaller.exe
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} -
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10...o.cab32651.cab
O16 - DPF: {CAFEEFAC-0015-0000-0000-ABCDEFFEDCBA} -
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/apop/def...ploader_v5.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {EDFCDAF5-95D9-40E9-BBE6-10C33190C3EF} (cGameControl Class) - http://zone.msn.com/bingame/rmcb/default/RumbleCube.cab

Bresnan has suggested I pick up one of their new online activation disks and try to reinstall/reactivate my cable internet. I will do so but the nearest office is an hour away so it will be awhile and I'm not sure this will help. Please let me know if you see anything strange in my highjack log. Thanks again!

12-10-2004, 03:44 AM	#1 (permalink)
jouve Registered User Join Date: Dec 2004 Posts: 3 OS: Win2000	Internet drops out for several minutes...... Hello, Running Win2000, home computer, no router. I subscribe to Bresnan cable internet and am having problems with the internet connection ceasing for several minutes and then coming back. I use a Motorola Surboard SB5100 cable modem. The online light on the modem flashes on and off when the internet feed stops.. this light and the send and receive lights then go dark. The internet will be down for a few minutes and then comes back on and all lights come on. I do not do anything when the internet goes down, it simply comes back on its own. Bresnan says there is nothing wrong with their feed and they have been no help to me. I suspect some TCP/IP setting may have been changed. I have scanned extensively for spyware and eliminated all potential culprits. Is there a way to reset my internet protocol settings? Any advice appreciated.

12-10-2004, 04:33 AM	#2 (permalink)
CTSNKY Knower of all that is MS Join Date: Aug 2004 Posts: 10,755 OS: (multiple machines) 95, 98, 2K & XP Home & Pro	Download WinsockFix and unzip it. Then double-click on it to run it. If that doesn't help......... Please download HijackThis - this program will help us determine if there are any spyware/malware on your computer. Create a folder at C:\HJT and move HijackThis.exe there. Run a scan and save the log file. Get HijackThis Analyzer and save it to the same folder as the hijackthis.log file. Run HijackThis Analyzer and type in y if you agree. Open up the result.txt file created. Copy the whole result.txt log and post it in the forum. Do not fix anything in HijackThis since they may be harmless. __________________ GO BIG BLUE!!

12-10-2004, 08:52 AM	#3 (permalink)
jouve Registered User Join Date: Dec 2004 Posts: 3 OS: Win2000	Thanks for the response. I have spoken to Bresnan again and they believe the problem was in one of my advanced settings for TCP/IP protocol (use Netbios setting from the DHCP server). I have made this correction and am hoping this works - has not been long enough yet to be sure. Will let you know if this works. Thanks again!

12-10-2004, 11:26 AM	#4 (permalink)
jouve Registered User Join Date: Dec 2004 Posts: 3 OS: Win2000	Ok, Bresnan's fix did not work. I cannot get Highjack This Analyzer to work, but here is the Highjack This log: Logfile of HijackThis v1.98.2 Scan saved at 12:09:57 PM, on 12/10/2004 Platform: Windows 2000 SP4 (WinNT 5.00.2195) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINNT\System32\smss.exe C:\WINNT\SYSTEM32\winlogon.exe C:\WINNT\system32\services.exe C:\WINNT\system32\lsass.exe C:\WINNT\system32\svchost.exe C:\WINNT\system32\spoolsv.exe C:\WINNT\system32\crypserv.exe C:\WINNT\System32\svchost.exe C:\WINNT\system32\GEARSEC.EXE C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFSERVICE.exe C:\WINNT\system32\nvsvc32.exe C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe C:\Program Files\Panda Software\Panda Titanium Antivirus 2004\pavsrv50.exe C:\Program Files\Panda Software\Panda Titanium Antivirus 2004\psimsvc.exe C:\WINNT\system32\regsvc.exe C:\WINNT\system32\MSTask.exe C:\Program Files\Photodex\CompuPicPro\ScsiAccess.exe C:\Program Files\Panda Software\Panda Titanium Antivirus 2004\AVENGINE.EXE C:\WINNT\system32\stisvc.exe C:\WINNT\System32\WBEM\WinMgmt.exe C:\WINNT\system32\mspmspsv.exe C:\WINNT\system32\svchost.exe C:\WINNT\Explorer.EXE C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFAGENT.EXE C:\Program Files\Panda Software\Panda Titanium Antivirus 2004\APVXDWIN.EXE C:\Program Files\Logitech\MouseWare\system\em_exec.exe C:\Program Files\Logitech\iTouch\iTouch.exe C:\WINNT\system32\rundll32.exe C:\PROGRA~1\mcafee.com\agent\mcagent.exe C:\Program Files\ASUS\Probe\AsusProb.exe C:\WINNT\system32\RunDLL32.exe C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe C:\Program Files\Silicon Prairie Software\MemTurbo\memturbo.exe C:\Program Files\Panda Software\Panda Titanium Antivirus 2004\WebProxy.exe C:\Documents and Settings\Eric Markham\My Documents\My Download Files\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bresnanonline.net/canoncity R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;<local> O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - (no file) O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINNT\system32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [nwiz] nwiz.exe /install O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINNT\system32\NeroCheck.exe O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Software\Panda Titanium Antivirus 2004\APVXDWIN.EXE" /s O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe O4 - HKLM\..\Run: [Tweak UI] RUNDLL32.EXE TWEAKUI.CPL,TweakMeUp O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe O4 - HKLM\..\Run: [ASUS Probe] C:\Program Files\ASUS\Probe\AsusProb.exe O4 - HKCU\..\Run: [NvMediaCenter] RunDLL32.exe NvMCTray.dll,NvTaskbarInit O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe O4 - Startup: MemTurbo.lnk = C:\Program Files\Silicon Prairie Software\MemTurbo\memturbo.exe O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html O8 - Extra context menu item: Open Link Target in Firefox - file://C:\Documents and Settings\Eric Markham\Application Data\Mozilla\Firefox\Profiles\r50pm4y2.default\extensions\{5D558C43-550F-4b12-84AB-0D8ABDA9F975}\firefoxviewlink.html O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html O8 - Extra context menu item: View This Page in Firefox - file://C:\Documents and Settings\Eric Markham\Application Data\Mozilla\Firefox\Profiles\r50pm4y2.default\extensions\{5D558C43-550F-4b12-84AB-0D8ABDA9F975}\firefoxviewpage.html O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll O16 - DPF: ppctlcab - O16 - DPF: WebWorks Help 2.0 - file://C:\Program Files\Corel\Bryce 5\Help\Techsupport\wwhelp2.cab O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB O16 - DPF: {1842B0EE-B597-11D4-8997-00104BD12D94} (iCC Class) - http://www.pcpitstop.com/internet/pcpConnCheck.cab O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://ppupdates.ca.com/downloads/scanner/axscanner.cab O16 - DPF: {4B9F2C37-C0CF-42BC-BB2D-DCFA8B25CABF} (PopCapLoaderCtrl Class) - http://zone.msn.com/bingame/rock/def...caploader1.cab O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/sh...3/mcinsctl.cab O16 - DPF: {64D01C7F-810D-446E-A07E-16C764235644} (AtlAtomadersCtlAttrib Class) - http://zone.msn.com/bingame/amad/default/atomaders.cab O16 - DPF: {78A730D4-0DF3-4B65-8DD2-BFCD433CEE30} - http://www.surfsecret.com/inst/PPInstaller.exe O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10...o.cab32651.cab O16 - DPF: {CAFEEFAC-0015-0000-0000-ABCDEFFEDCBA} - O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/apop/def...ploader_v5.cab O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab O16 - DPF: {EDFCDAF5-95D9-40E9-BBE6-10C33190C3EF} (cGameControl Class) - http://zone.msn.com/bingame/rmcb/default/RumbleCube.cab Bresnan has suggested I pick up one of their new online activation disks and try to reinstall/reactivate my cable internet. I will do so but the nearest office is an hour away so it will be awhile and I'm not sure this will help. Please let me know if you see anything strange in my highjack log. Thanks again!