My Dsl Disconnect Every 2 Hrs

[baylord17]

my internet connection disconnect every 2 hrs but when i restart my pc my connection is back again. But i have tried to connect my modem on a laptop the internet didnt disconnect.. where is the problem is it on my connection or on my pc??

[johnwill]

Please supply the following info, exact make and models of the equipment please.

What country are you located in.
Name of your ISP (Internet Service Provider).
What is the expected Upstream/Downstream speed for your ISP Connection?
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make and model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
The Internet Browser in use, IE, Firefox, Opera, etc.




Please give an exact description of your problem symptoms, including the exact text of any error messages.

If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms? Have you disabled all encryption on the router to see if you can connect that way?

If there are other computers on the same network, are they experiencing the same issue, or do they function normally?




On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD to open a command prompt:

Type the following commands:

PING 206.190.60.37

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[baylord17]

country Philippines,, exact location Valenzuela City Philippines
isp provider : PLDT mydsl
upstream/downstream : 935kbps/435kbps
model of modem : ZyXel model no: p-660r-d1
connection type : wired
model of computer: intel celeron CPU 3.06ghz, 1.5 gb or ram..(is this it??)
Version : Windows XP SP2
Internet Browser : Firefox
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\roy>
C:\Documents and Settings\roy>ping 206.190.60.37

Pinging 206.190.60.37 with 32 bytes of data:

Reply from 206.190.60.37: bytes=32 time=288ms TTL=52
Reply from 206.190.60.37: bytes=32 time=289ms TTL=52
Reply from 206.190.60.37: bytes=32 time=289ms TTL=52
Reply from 206.190.60.37: bytes=32 time=288ms TTL=52

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 288ms, Maximum = 289ms, Average = 288ms

C:\Documents and Settings\roy>ping yahoo.com

Pinging yahoo.com [206.190.60.37] with 32 bytes of data:

Reply from 206.190.60.37: bytes=32 time=283ms TTL=52
Reply from 206.190.60.37: bytes=32 time=287ms TTL=52
Request timed out.
Reply from 206.190.60.37: bytes=32 time=290ms TTL=52

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 283ms, Maximum = 290ms, Average = 286ms

C:\Documents and Settings\roy>nbtstat -n

Local Area Connection:
Node IpAddress: [119.94.174.113] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
Q <00> UNIQUE Registered
MSHOME <00> GROUP Registered

C:\Documents and Settings\roy>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Q
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-15-58-65-27-28
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 119.94.174.113
Subnet Mask . . . . . . . . . . . : 255.255.240.0
Default Gateway . . . . . . . . . : 119.94.160.1
DHCP Server . . . . . . . . . . . : 119.94.160.1
DNS Servers . . . . . . . . . . . : 124.104.135.67
124.104.135.68
124.104.135.69
124.104.135.70
Lease Obtained. . . . . . . . . . : Friday, July 25, 2008 9:28:55 PM
Lease Expires . . . . . . . . . . : Friday, July 25, 2008 11:28:55 PM

C:\Documents and Settings\roy>

hope you can help me with my problem ... Thank you ^_^

[baylord17]

and this error occur every i start my pc

Generic Host Process for Win32 Services has encountered a problem and needs to close. We are sorry for the inconvenience.

[krishananda]

do u use router after the modem? if you do, check if the router has setting for leased internet/dhcp time for your desktop.
and by internet disconnects you mean the modem stop the connection to the internet/the internet light off or just the desktop network card stop responding?

[baylord17]

no i didnt use any router... my modem is directly connected on my computer.. and by the my ip is dynamic

[NeilF]

May be your provider only gives you a 2 hour dhcp lease.

[Rhegz_Nhaner]

If you provider gives you a specific lease time then you should also be disconnected when you use your laptop. But I guess this is not the case here. are you setup to use a broadband dialer? did you had this disconnection problem the same time you had first encounter the error you are receiving when windows loads up?

[baylord17]

no im not broadband..this generic win32 error always start up after a few minutes i open my computer.. and also when this error start i cant open my firewall settings and my sound device settings.. and after 2 hours my internet disconnect