wireless "thing" not searching for networks

ecmaddocks · 07-21-2008, 05:32 AM

I recently had to reinstall Windows XP to my computer. I have been able to get most of my setting back to what they need to be, but I am having trouble with the wireless internet. The light on the "WAN" (?) doesn't come on, even though the computer says that it is enabled. If I tell the computer to search for wireless networks in range, I get the one that I TRIED to set up earlier, but no others. I can connect to that one, but only for a minute or so. Also, I'm not sure I am really connected, because if I unplug the ethernet cable it doesn't work, but it SAYS connected. I have tried to download drivers, I have tried all the settings and configurations that I could think of, I have tried setting up various types of connections, but I am at my wits end. I have an HP pavilion dv4000, running Windows XP professional. I really need to get this working, since I am taking summer classes and they go so quickly that I am getting REALLY behind while I try to get my computer fixed. Please, someone give me something else to try.
Thanks, Libby

matt261102 · 07-21-2008, 05:43 AM

Hi Libby. Are you saying you can connect to the router via an ethernet cable but not with a wireless adapter?

johnwill · 07-21-2008, 10:07 AM

Please supply the following info, exact make and models of the equipment please.

What country are you located in.
Name of your ISP (Internet Service Provider).
What is the expected Upstream/Downstream speed for your ISP Connection?
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make and model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
The Internet Browser in use, IE, Firefox, Opera, etc.

Please give an exact description of your problem symptoms, including the exact text of any error messages.

If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms? Have you disabled all encryption on the router to see if you can connect that way?

If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD to open a command prompt:

Type the following commands:

PING 206.190.60.37

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

ecmaddocks · 07-22-2008, 03:16 AM

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Libby>Ping 206.190.60.37

Pinging 206.190.60.37 with 32 bytes of data:

Reply from 206.190.60.37: bytes=32 time=18ms TTL=54
Reply from 206.190.60.37: bytes=32 time=19ms TTL=54
Reply from 206.190.60.37: bytes=32 time=20ms TTL=54
Reply from 206.190.60.37: bytes=32 time=19ms TTL=54

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 20ms, Average = 19ms

C:\Documents and Settings\Libby>Ping yahoo.com

Pinging yahoo.com [206.190.60.37] with 32 bytes of data:

Reply from 206.190.60.37: bytes=32 time=18ms TTL=54
Reply from 206.190.60.37: bytes=32 time=17ms TTL=54
Reply from 206.190.60.37: bytes=32 time=18ms TTL=54
Reply from 206.190.60.37: bytes=32 time=19ms TTL=54

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 19ms, Average = 18ms

C:\Documents and Settings\Libby>NBTSTAT -n

613 WASHINGTON:
Node IpAddress: [0.0.0.0] Scope Id: []

No names in cache

Local Area Connectio:
Node IpAddress: [192.168.0.100] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
ROSCHE <00> UNIQUE Registered
ROSCHE <20> UNIQUE Registered
613 WASHINGTON <00> GROUP Registered
613 WASHINGTON <1E> GROUP Registered
613 WASHINGTON <1D> UNIQUE Registered
..__MSBROWSE__.<01> GROUP Registered

C:\Documents and Settings\Libby>IPCONFIG /ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : rosche
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Peer-Peer
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter 613 WASHINGTON:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN
Physical Address. . . . . . . . . : 00-14-A5-60-89-B3

Ethernet adapter Local Area Connectio:

Connection-specific DNS Suffix . : triad.rr.com
Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethe
rnet NIC
Physical Address. . . . . . . . . : 00-0A-E4-DD-62-02
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
IP Address. . . . . . . . . . . . : fe80::20a:e4ff:fedd:6202%5
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
Lease Obtained. . . . . . . . . . : Monday, July 21, 2008 9:29:07 PM
Lease Expires . . . . . . . . . . : Monday, July 28, 2008 9:29:07 PM

Tunnel adapter Automatic Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . : triad.rr.com
Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : C0-A8-00-64
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::5efe:192.168.0.100%2
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Documents and Settings\Libby>

these are the results that I got from what you told me to do.

here is the information that you asked for

I am using a pavilion HP dv4000
What country are you located in. -- USA
Name of your ISP -- Time Warner Cable (Road Runner Light)
What is the expected Upstream/Downstream speed for your ISP Connection? -- I have no idea
Make and exact model of the broadband modem. -- RCR, model DCM425
Make and exact model and hardware version of the router (if a separate unit). -- D-LINK, DI-524, 802.11g/2.4GHz
Connection type, wired or wireless. -- wireless
If wireless, encryption used, (none, WEP, WPA, or WPA2) -- I don't know. I called Time Warner Cable and they said they couldn't give me any information, we had a big "stink" about it.
Make and model of your computer. -- HP pavilion dv4000
Version and patch level of Windows on all affected machines -- Windows XP office professional
The Internet Browser in use -- have internet explorer and Mozilla Firefox, but I prefer Firefox

I hope this offers some assistance. I am so frustrated with this machine that I am considering getting a new computer. I'm just trying to finish out these summer classes first because I can't be without a computer during them.

Give me your opinion please, the machine I am looking at is a G3 apple ibook express. It is single processor, 700 mgHz, 20 GB hard drive, 12 in monitor, it is running mac OS x 10.4. One concern I have is that the main drive is a CD-Rom. Would that really limit me? Not having a DVD or a CD-RW?

Thanks for all your help. I am soooooo glad that I found this forum. You guys are the BEST!
Libby

ecmaddocks · 07-22-2008, 06:07 AM

yes, I'm plugged into ethernet right now. I can sometimes connect for a minute or so after I unplug the ethernet cable, but it never stays connected for long. Also, the light that is supposed to signify that the WAN is accessing wireless networks never comes on. Perhaps the light is just broken. I don't know. I'm thinking of just getting a new computer all together. I am constantly struggling with this one. It is SOOOOOO frustrating.

What's your opinion on this: G3 apple ibook express, 700 mgHz, 20 GB harddrive, single core processor. The only problem that I really see is that the main drive is CD-ROM. Would that significantly limit me?

Thanks,
Libby

07-21-2008, 05:32 AM	#1 (permalink)
ecmaddocks Registered User Join Date: Jul 2008 Posts: 6 OS: windows xp pro	wireless "thing" not searching for networks I recently had to reinstall Windows XP to my computer. I have been able to get most of my setting back to what they need to be, but I am having trouble with the wireless internet. The light on the "WAN" (?) doesn't come on, even though the computer says that it is enabled. If I tell the computer to search for wireless networks in range, I get the one that I TRIED to set up earlier, but no others. I can connect to that one, but only for a minute or so. Also, I'm not sure I am really connected, because if I unplug the ethernet cable it doesn't work, but it SAYS connected. I have tried to download drivers, I have tried all the settings and configurations that I could think of, I have tried setting up various types of connections, but I am at my wits end. I have an HP pavilion dv4000, running Windows XP professional. I really need to get this working, since I am taking summer classes and they go so quickly that I am getting REALLY behind while I try to get my computer fixed. Please, someone give me something else to try. Thanks, Libby

07-21-2008, 05:43 AM	#2 (permalink)
matt261102 Registered User Join Date: Jun 2008 Location: Melbourne, Australia Posts: 133 OS: XP SP2, Server2003, Fedora 7	Re: wireless "thing" not searching for networks Hi Libby. Are you saying you can connect to the router via an ethernet cable but not with a wireless adapter?

07-21-2008, 10:07 AM	#3 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 31,468 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: wireless "thing" not searching for networks Please supply the following info, exact make and models of the equipment please. What country are you located in. Name of your ISP (Internet Service Provider). What is the expected Upstream/Downstream speed for your ISP Connection? Make and exact model of the broadband modem. Make and exact model and hardware version of the router (if a separate unit). Model numbers can usually be obtained from the label on the device. Connection type, wired or wireless. If wireless, encryption used, (none, WEP, WPA, or WPA2) Make and model of your computer. Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc. The Internet Browser in use, IE, Firefox, Opera, etc. Please give an exact description of your problem symptoms, including the exact text of any error messages. If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms? Have you disabled all encryption on the router to see if you can connect that way? If there are other computers on the same network, are they experiencing the same issue, or do they function normally? On any affected computer, I'd also like to see this: Hold the Windows key and press R, then type CMD to open a command prompt: Type the following commands: PING 206.190.60.37 PING yahoo.com NBTSTAT -n IPCONFIG /ALL Right click in the command window and choose Select All, then hit Enter. Paste the results in a message here. If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

07-22-2008, 03:16 AM	#4 (permalink)
ecmaddocks Registered User Join Date: Jul 2008 Posts: 6 OS: windows xp pro	Re: wireless "thing" not searching for networks Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Libby>Ping 206.190.60.37 Pinging 206.190.60.37 with 32 bytes of data: Reply from 206.190.60.37: bytes=32 time=18ms TTL=54 Reply from 206.190.60.37: bytes=32 time=19ms TTL=54 Reply from 206.190.60.37: bytes=32 time=20ms TTL=54 Reply from 206.190.60.37: bytes=32 time=19ms TTL=54 Ping statistics for 206.190.60.37: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 18ms, Maximum = 20ms, Average = 19ms C:\Documents and Settings\Libby>Ping yahoo.com Pinging yahoo.com [206.190.60.37] with 32 bytes of data: Reply from 206.190.60.37: bytes=32 time=18ms TTL=54 Reply from 206.190.60.37: bytes=32 time=17ms TTL=54 Reply from 206.190.60.37: bytes=32 time=18ms TTL=54 Reply from 206.190.60.37: bytes=32 time=19ms TTL=54 Ping statistics for 206.190.60.37: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 17ms, Maximum = 19ms, Average = 18ms C:\Documents and Settings\Libby>NBTSTAT -n 613 WASHINGTON: Node IpAddress: [0.0.0.0] Scope Id: [] No names in cache Local Area Connectio: Node IpAddress: [192.168.0.100] Scope Id: [] NetBIOS Local Name Table Name Type Status --------------------------------------------- ROSCHE <00> UNIQUE Registered ROSCHE <20> UNIQUE Registered 613 WASHINGTON <00> GROUP Registered 613 WASHINGTON <1E> GROUP Registered 613 WASHINGTON <1D> UNIQUE Registered ..__MSBROWSE__.<01> GROUP Registered C:\Documents and Settings\Libby>IPCONFIG /ALL Windows IP Configuration Host Name . . . . . . . . . . . . : rosche Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Peer-Peer IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter 613 WASHINGTON: Media State . . . . . . . . . . . : Media disconnected Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN Physical Address. . . . . . . . . : 00-14-A5-60-89-B3 Ethernet adapter Local Area Connectio: Connection-specific DNS Suffix . : triad.rr.com Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethe rnet NIC Physical Address. . . . . . . . . : 00-0A-E4-DD-62-02 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.0.100 Subnet Mask . . . . . . . . . . . : 255.255.255.0 IP Address. . . . . . . . . . . . : fe80::20a:e4ff:fedd:6202%5 Default Gateway . . . . . . . . . : 192.168.0.1 DHCP Server . . . . . . . . . . . : 192.168.0.1 DNS Servers . . . . . . . . . . . : 192.168.0.1 fec0:0:0:ffff::1%1 fec0:0:0:ffff::2%1 fec0:0:0:ffff::3%1 Lease Obtained. . . . . . . . . . : Monday, July 21, 2008 9:29:07 PM Lease Expires . . . . . . . . . . : Monday, July 28, 2008 9:29:07 PM Tunnel adapter Automatic Tunneling Pseudo-Interface: Connection-specific DNS Suffix . : triad.rr.com Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface Physical Address. . . . . . . . . : C0-A8-00-64 Dhcp Enabled. . . . . . . . . . . : No IP Address. . . . . . . . . . . . : fe80::5efe:192.168.0.100%2 Default Gateway . . . . . . . . . : DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1 fec0:0:0:ffff::2%1 fec0:0:0:ffff::3%1 NetBIOS over Tcpip. . . . . . . . : Disabled C:\Documents and Settings\Libby> these are the results that I got from what you told me to do. here is the information that you asked for I am using a pavilion HP dv4000 What country are you located in. -- USA Name of your ISP -- Time Warner Cable (Road Runner Light) What is the expected Upstream/Downstream speed for your ISP Connection? -- I have no idea Make and exact model of the broadband modem. -- RCR, model DCM425 Make and exact model and hardware version of the router (if a separate unit). -- D-LINK, DI-524, 802.11g/2.4GHz Connection type, wired or wireless. -- wireless If wireless, encryption used, (none, WEP, WPA, or WPA2) -- I don't know. I called Time Warner Cable and they said they couldn't give me any information, we had a big "stink" about it. Make and model of your computer. -- HP pavilion dv4000 Version and patch level of Windows on all affected machines -- Windows XP office professional The Internet Browser in use -- have internet explorer and Mozilla Firefox, but I prefer Firefox I hope this offers some assistance. I am so frustrated with this machine that I am considering getting a new computer. I'm just trying to finish out these summer classes first because I can't be without a computer during them. Give me your opinion please, the machine I am looking at is a G3 apple ibook express. It is single processor, 700 mgHz, 20 GB hard drive, 12 in monitor, it is running mac OS x 10.4. One concern I have is that the main drive is a CD-Rom. Would that really limit me? Not having a DVD or a CD-RW? Thanks for all your help. I am soooooo glad that I found this forum. You guys are the BEST! Libby

07-22-2008, 06:07 AM	#5 (permalink)
ecmaddocks Registered User Join Date: Jul 2008 Posts: 6 OS: windows xp pro	Re: wireless "thing" not searching for networks yes, I'm plugged into ethernet right now. I can sometimes connect for a minute or so after I unplug the ethernet cable, but it never stays connected for long. Also, the light that is supposed to signify that the WAN is accessing wireless networks never comes on. Perhaps the light is just broken. I don't know. I'm thinking of just getting a new computer all together. I am constantly struggling with this one. It is SOOOOOO frustrating. What's your opinion on this: G3 apple ibook express, 700 mgHz, 20 GB harddrive, single core processor. The only problem that I really see is that the main drive is CD-ROM. Would that significantly limit me? Thanks, Libby