[SOLVED] Lost my Internet connection

[samfox]

Internet connection working Thur afternoon but not Thurs evening. This forum contacted using iPod touchover same wireless connection sorouter seems o.k. All I can find wrong is deep in Internet settings is "ISDN channel removed-USB ADSL WAN Adaptor" with a red cross in front of it.does anyone know what's happened and how do I correct it?

[johnwill]

Please supply the following info, exact make and models of the equipment please.

What country are you located in.
Name of your ISP (Internet Service Provider).
What is the expected Upstream/Downstream speed for your ISP Connection?
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make and model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
The Internet Browser in use, IE, Firefox, Opera, etc.




Please give an exact description of your problem symptoms, including the exact text of any error messages.

If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?

If there are other computers on the same network, are they experiencing the same issue, or do they function normally?




On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD to open a command prompt:

Type the following commands:

PING 206.190.60.37

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[samfox]

Panic over.All is well.Turned out to be a conflict between Windows update KB951748 and ZoneAlarm.For anyone who missed it the solution is as follows.

Download and install the latest versions which solve the loss of internet access problem.
Once you have installed the new version of your product go to "start > windows update" and re-install the Microsoft patch.

ZoneAlarm Internet Security Suite
ZoneAlarm Pro
ZoneAlarm Antivirus
ZoneAlarm Anti-Spyware
ZoneAlarm Basic Firewall
- or follow the directions below.

Option 1: Move Internet Zone slider to Medium

Navigate to the "ZoneAlarm Firewall" panel
Click on the "Firewall" tab
Move the "Internet Zone" slider to medium

Option 2: Uninstall the hotfix

Click the "Start Menu"
Click "Control Panel", or click "Settings" then "Control Panel"
Click on "Add or Remove Programs"
On the top of the add/remove programs dialog box, you should see a checkbox that says "show updates". Select this checkbox
Scroll down until you see "Security update for Windows (KB951748)"
Click "Remove" to uninstall the hotfix

Sorry if I've put you to any trouble and thanks for being prepared to help.

[johnwill]

That link is posted at the top of the Networking forum here.

You don't have to remove the fix, you can simply update ZoneAlarm to the fixed version.