DSL connection disconnect every 2 hours

keehlnate · 05-20-2008, 05:44 PM

I am having problems with my DSL connection because it gets disconnected EVERY 2 hours. If I restart my PC the connection comes back. There is a time when the connection goes undisconnected for about 12 hrs but after a few days when I use system restore because viruses start to infect my PC the connection went out again. I dont know where the problem is. Is it on my LAN card or my Modem? Or maybe there is a configuration that I need to set for it to not get disconnected? Or is it cause by a malware or spyware or any other viruses? Thankyou I hope someone could help me to solve this problem.

/*updated*/
I do the ipconfig /exall in the cmd prompt and here are the results:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\xp>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : jj
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethe
rnet NIC
Physical Address. . . . . . . . . : 00-1C-F0-BF-AB-43
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 122.53.45.25
Subnet Mask . . . . . . . . . . . : 255.255.240.0
Default Gateway . . . . . . . . . : 122.53.32.1
DHCP Server . . . . . . . . . . . : 122.53.32.1
DNS Servers . . . . . . . . . . . : 58.69.254.138
58.69.254.106
58.69.254.104
58.69.254.140
Lease Obtained. . . . . . . . . . : Wednesday, May 21, 2008 8:10:50 AM
Lease Expires . . . . . . . . . . : Wednesday, May 21, 2008 10:10:50 AM

Well I think the problem is on the LAN card because of the "Lease Obtained" "Lease Expires" have gap within 2 hours. How can I solve this configuration? every time I restart my PC this time also adjusts.

johnhook · 05-20-2008, 06:44 PM

keehlnate,

What is the make/model of your DSL modem? There may be a way to change the settings on your modem or upgrade to modem's firmware to get around this problem. Based on your IPCONFIG details, it's your router's DHCP lease that's expiring.

I think if we know that make/model of your router and the name of your ISP - we should be able to fix this.

- John

keehlnate · 05-20-2008, 07:52 PM

How or where could I find those details? Thanks for the reply ^_^

johnhook · 05-20-2008, 08:18 PM

keehlnate,

Look on your DSL Modem - on the bottom there should be a sticker with some numbers (model, serial number, revision, possibly a bar code, etc). Need the make/model of that as well as the router (if you have a separate router). Also -who do you pay for your DSL service (AT&t, ???) and what area are you located in.

Knowing this will help me be able to research your hardware and hopefully come up with a fix to this annoying problem you're having.

- John

keehlnate · 05-20-2008, 08:48 PM

ZyXEL
P-660R-D1

There is no router information written on there. PLDT is the name of the provider and I am located at Valenzuela,Philippines. Thanks ^_^

johnhook · 05-20-2008, 10:20 PM

keehlnate

Go to this link, download this manual and follow the instructions for accessing your DSL modem:

http://dl01.zyxel.com/DownloadLibary...0R-D1_3.40.pdf

Go to page 31 and login as instructed. Hopefully your ISP hasn't changed the password.

Go to page 55 (internet connection) and select "Nailed Up Connection" on your web browser.

On the same page, set max idle time-out to 0 (zero). Unselect "Connect on demand".

- John

keehlnate · 05-21-2008, 02:02 AM

I am able to login and select the nailed up connection. After I applied the settings, I can't connect to the internet except for the configuration site. I tried some configurations but still can't access the net.

I restored the factory settings so that I am able to connect again.

By the way, thanks for all the time and effort... ^_^

johnhook · 05-21-2008, 02:56 AM

keehlnate,

if the nailed-down setting didn't work, did you try the max-idle timeout settings? Your ISP is obviously restricting the settings on this router.

Let me do some more research about your 2-hour DHCP lease and see if there is a workaround.

- John

keehlnate · 05-21-2008, 06:58 PM

When I change the TCP/IP settings, I can't connect to other site except to the modem configuration website so even if I change the idle time still I can't connect T_T. Thanks for all your help.

keehlnate · 05-22-2008, 03:37 PM

I solved my connection problem. I don't know if it is when I changed my modem from bridge to router or by hard resetting it. Anyway my lease is renewed every 3 days and not every 2 hours which is enough. Well thanks for all the help for solving my problem. By the way I am not the only one having this problem. I've searched the net and hopefully they find something useful here.

Euds · 10-15-2008, 04:13 AM

im having this kind of problem too..
just want t o ask if anybody solved this one already aside from keehlnate way of solving it, coz come to think of it, 3 days are still an answer to dsl connection, on which you have to enjoy limitless connection.. hope someone have a solution on this thanks..........

05-20-2008, 05:44 PM	#1 (permalink)
keehlnate Registered User Join Date: May 2008 Posts: 6 OS: xp	DSL connection disconnect every 2 hours I am having problems with my DSL connection because it gets disconnected EVERY 2 hours. If I restart my PC the connection comes back. There is a time when the connection goes undisconnected for about 12 hrs but after a few days when I use system restore because viruses start to infect my PC the connection went out again. I dont know where the problem is. Is it on my LAN card or my Modem? Or maybe there is a configuration that I need to set for it to not get disconnected? Or is it cause by a malware or spyware or any other viruses? Thankyou I hope someone could help me to solve this problem. /updated/ I do the ipconfig /exall in the cmd prompt and here are the results: Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\xp>ipconfig /all Windows IP Configuration Host Name . . . . . . . . . . . . : jj Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethe rnet NIC Physical Address. . . . . . . . . : 00-1C-F0-BF-AB-43 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 122.53.45.25 Subnet Mask . . . . . . . . . . . : 255.255.240.0 Default Gateway . . . . . . . . . : 122.53.32.1 DHCP Server . . . . . . . . . . . : 122.53.32.1 DNS Servers . . . . . . . . . . . : 58.69.254.138 58.69.254.106 58.69.254.104 58.69.254.140 Lease Obtained. . . . . . . . . . : Wednesday, May 21, 2008 8:10:50 AM Lease Expires . . . . . . . . . . : Wednesday, May 21, 2008 10:10:50 AM Well I think the problem is on the LAN card because of the "Lease Obtained" "Lease Expires" have gap within 2 hours. How can I solve this configuration? every time I restart my PC this time also adjusts. Last edited by keehlnate; 05-20-2008 at 06:07 PM.

05-20-2008, 06:44 PM	#2 (permalink)
johnhook Tech Hardware Team Join Date: Apr 2008 Posts: 810 OS: MS SBS 2003 SP2	Re: DSL connection disconnect every 2 hours keehlnate, What is the make/model of your DSL modem? There may be a way to change the settings on your modem or upgrade to modem's firmware to get around this problem. Based on your IPCONFIG details, it's your router's DHCP lease that's expiring. I think if we know that make/model of your router and the name of your ISP - we should be able to fix this. - John

05-20-2008, 07:52 PM	#3 (permalink)
keehlnate Registered User Join Date: May 2008 Posts: 6 OS: xp	Re: DSL connection disconnect every 2 hours How or where could I find those details? Thanks for the reply ^_^

05-20-2008, 08:18 PM	#4 (permalink)
johnhook Tech Hardware Team Join Date: Apr 2008 Posts: 810 OS: MS SBS 2003 SP2	Re: DSL connection disconnect every 2 hours keehlnate, Look on your DSL Modem - on the bottom there should be a sticker with some numbers (model, serial number, revision, possibly a bar code, etc). Need the make/model of that as well as the router (if you have a separate router). Also -who do you pay for your DSL service (AT&t, ???) and what area are you located in. Knowing this will help me be able to research your hardware and hopefully come up with a fix to this annoying problem you're having. - John

05-20-2008, 08:48 PM	#5 (permalink)
keehlnate Registered User Join Date: May 2008 Posts: 6 OS: xp	Re: DSL connection disconnect every 2 hours ZyXEL P-660R-D1 There is no router information written on there. PLDT is the name of the provider and I am located at Valenzuela,Philippines. Thanks ^_^

05-20-2008, 10:20 PM	#6 (permalink)
johnhook Tech Hardware Team Join Date: Apr 2008 Posts: 810 OS: MS SBS 2003 SP2	Re: DSL connection disconnect every 2 hours keehlnate Go to this link, download this manual and follow the instructions for accessing your DSL modem: http://dl01.zyxel.com/DownloadLibary...0R-D1_3.40.pdf Go to page 31 and login as instructed. Hopefully your ISP hasn't changed the password. Go to page 55 (internet connection) and select "Nailed Up Connection" on your web browser. On the same page, set max idle time-out to 0 (zero). Unselect "Connect on demand". - John

05-21-2008, 02:02 AM	#7 (permalink)
keehlnate Registered User Join Date: May 2008 Posts: 6 OS: xp	Re: DSL connection disconnect every 2 hours I am able to login and select the nailed up connection. After I applied the settings, I can't connect to the internet except for the configuration site. I tried some configurations but still can't access the net. I restored the factory settings so that I am able to connect again. By the way, thanks for all the time and effort... ^_^

05-21-2008, 02:56 AM	#8 (permalink)
johnhook Tech Hardware Team Join Date: Apr 2008 Posts: 810 OS: MS SBS 2003 SP2	Re: DSL connection disconnect every 2 hours keehlnate, if the nailed-down setting didn't work, did you try the max-idle timeout settings? Your ISP is obviously restricting the settings on this router. Let me do some more research about your 2-hour DHCP lease and see if there is a workaround. - John

05-21-2008, 06:58 PM	#9 (permalink)
keehlnate Registered User Join Date: May 2008 Posts: 6 OS: xp	Re: DSL connection disconnect every 2 hours When I change the TCP/IP settings, I can't connect to other site except to the modem configuration website so even if I change the idle time still I can't connect T_T. Thanks for all your help.

05-22-2008, 03:37 PM	#10 (permalink)
keehlnate Registered User Join Date: May 2008 Posts: 6 OS: xp	Re: DSL connection disconnect every 2 hours I solved my connection problem. I don't know if it is when I changed my modem from bridge to router or by hard resetting it. Anyway my lease is renewed every 3 days and not every 2 hours which is enough. Well thanks for all the help for solving my problem. By the way I am not the only one having this problem. I've searched the net and hopefully they find something useful here.

10-15-2008, 04:13 AM	#11 (permalink)
Euds Registered User Join Date: Oct 2008 Posts: 7 OS: xp	Re: DSL connection disconnect every 2 hours im having this kind of problem too.. just want t o ask if anybody solved this one already aside from keehlnate way of solving it, coz come to think of it, 3 days are still an answer to dsl connection, on which you have to enjoy limitless connection.. hope someone have a solution on this thanks..........