Slow internet because cable/modem?

RoninDragon · 05-15-2008, 10:08 PM

Hi, I recently moved but not too far from my old house. About 2 miles, I signed up for the same Cox service I had at my old house. I used a belkin router and one of those motorola surfboard modems. I don't know the version of the belkin at the moment or the modem because my cousin is using them. Cox sent me a Motorola Surboard modem version SB5101. I installed it using the ethernet cables, followed the instructions, did everything it told me. Showed my computer was working good enough to use the modem, winxp 120gb memory about 1500 ram after i upgraded.

So I start going on the internet and i notice its going very slow.. and I mean dial-up slow, 10-15 kb/s. I reinstalled the modem, I even set it up to use the USB port this time. I don't know what's wrong, my computer is great, I have a very good firewall too. I even tried disabling my firewall but still 10kb/s. I ran my comp in safe mode with networking still 10kb/s. I have no idea what is wrong it's driving me insane, I can't do anything. Please help me or give me some advice =*(

**johnwill** · 05-16-2008, 07:39 AM

Time to call Cox, that would be my first step.

05-15-2008, 10:08 PM	#1 (permalink)
RoninDragon Registered User Join Date: May 2008 Posts: 1 OS: XP	Slow internet because cable/modem? Hi, I recently moved but not too far from my old house. About 2 miles, I signed up for the same Cox service I had at my old house. I used a belkin router and one of those motorola surfboard modems. I don't know the version of the belkin at the moment or the modem because my cousin is using them. Cox sent me a Motorola Surboard modem version SB5101. I installed it using the ethernet cables, followed the instructions, did everything it told me. Showed my computer was working good enough to use the modem, winxp 120gb memory about 1500 ram after i upgraded. So I start going on the internet and i notice its going very slow.. and I mean dial-up slow, 10-15 kb/s. I reinstalled the modem, I even set it up to use the USB port this time. I don't know what's wrong, my computer is great, I have a very good firewall too. I even tried disabling my firewall but still 10kb/s. I ran my comp in safe mode with networking still 10kb/s. I have no idea what is wrong it's driving me insane, I can't do anything. Please help me or give me some advice =*(

05-16-2008, 07:39 AM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,940 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Slow internet because cable/modem? Time to call Cox, that would be my first step. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience