Latency in all online games, but fine for browsing web and stuff.

[Flinny]

Hi, my name is Flinn. My problem is as the title says, I have HUGE latency in online games, sometimes even 5 minute lag spikes where my guy will just run on the spot. The net seems to run fine for everything else, like streaming videos and browsing it is fast.

It all started when I switched my ISP. I'm on the same speed as I was with the other ISP though (256kb shaped at 15gb) I run 3 computers at my house, and they all have the same problem. I rang the company and they gave me a speed test to do what came back 220 kb download and about 40 upload. I would ring again but their shut until tomorrow.

Sorry if some of this stuff doesn't make sense, I'm far from being a computer, or grammar expert. If anyone needs more information, just say and I'll try my best to get it Oh and the master computer with the router and stuff in on Windows Vista.

Thanks in advance.

(AND I'M VERY VERY SORRY IF THIS IS IN THE WRONG POSTING AREA!!!)

[johnwill]

Please supply the following info, exact make and models of the equipment please.

What country are you located in.
Name of your ISP (Internet Service Provider).
What is the expected Upstream/Downstream speed for your ISP Connection?
Make and exact model of the broadband modem.
Make and exact model of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make and model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
The Internet Browser in use, IE, Firefox, Opera, etc.




Please give an exact description of your problem symptoms, including the exact text of any error messages.

If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?

If there are other computers on the same network, are they experiencing the same issue, or do they function normally?




On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD to open a command prompt:

Type the following commands:

PING 216.109.112.135

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.






I'd like you to do this as well.

Register at DSLReports and run their Line Quality Tests. It's best to run this test with a direct wired connection to eliminate any wireless issues from the results. It's useful many times to run this test several times, and we'd like to see each of the results. Post the results link from the top of the test display page for each test run here.

The link to post is near the top of the page and looks like:

If you wish to post this result to a forum, please copy/paste this URL
http://www.dslreports.com/linequality/nil/2357195 <- sample only, yours will obviously be different!
and your IP will be disguised.

Copy/paste that link here.

Note: You will have to enable PING (ICMP) request response either in your router (if you have one), or in your computer's firewall for direct modem connections. This is very important to get the most important part of the test to run.