Switched to DSL, nuked system?

[Ragingbear]

I used to have cable Internet, but I recently had to switch due to bandwidth limitations from my old ISP.

I was pretty much forced to go with AT&T, and discovered a new level of suck with their customer service, but that is another rant entirely.

I tried using the install CD, and reached the point where I registered a user name, and then produced an error saying that it could not access the servers necessary to register it. Yet for some reason, the actual DSL network registered it, because after another call to customer support, I entered my new name and password and was finally on the net.

This led me to the actual problem. When I try to start up the net, it takes FOREVER to log in. With cable, it took 2 or 3 seconds to load in google (as my homepage) from firefox being off. Now it suddenly takes around 20 seconds to get started. Then, you will get the feeling that it is actually loading. Sometimes it will load very quickly, other times it will load so slowly that it reminds me of the old dial-up days. There seems to be little consistency in regards to this speed. Other times, I get a message that my internet connection does not seem to be working, but if I refresh, it may or may not load in.

I tried this in IE and FF. Same results. Windows Update site will not properly connect, and I have checked all sorts of settings, researching things on Google. My computer is still running horribly.

I have used CCleaner, Ad-Aware, Spy-Bot and a virus scan from Avast! Avast found 2 instances of a piece of adware when I tried installing from the CD. I believe I got all that scrubbed off. No change.

I did reboots, repowers, resets and all sorts of other standard (unplug it and plug it back in) type stuff. Somewhere along the line, I got a bizzare error from Firefox where it would say that it was running, but was not displaying. I eventually ran it in safe mode, and it fixed. That was a nice Twilight Zone Error.

During all this, I ran a repair install from my Windows disk, wondering if some DLL's got messed up.

I am at my wit's end, and can't figure out what the origin of this error is, or how to fix it. AT&T DSL Support is just a bunch of idiots reading from a screen for the most part. However, running the net like this is simply unacceptable.

Specs~~

CPU: AMD 64 3700+
RAM: 2gb DDR1 (PC3200)
Hard Drive: 2 sata2 RAID drives in mirror configuration. 360gb
GPU: ATI Radeon X1900XT

Browser: Firefox (all test ran with IE as well)
DSL: Motorola (no identifiers noted. Little silver box about the size of your hand)

DSL Lights: {Power} {Ethernet} {DSL} {Internet} {Activity}. All lights are green except activity, which blinks regularly. Ethernet light will occassionally blink when pages are loading and such.

[johnwill]

I'd run a few of there over the course of a day at different times, then post a link to the results pages.

Register at DSLReports and run their Line Quality Tests. It's best to run this test with a direct wired connection to eliminate any wireless issues from the results. It's useful many times to run this test several times, and we'd like to see each of the results. Post the results link from the top of the test display page for each test run here.

The link to post is near the top of the page and looks like:

If you wish to post this result to a forum, please copy/paste this URL
http://www.dslreports.com/linequality/nil/2357195 <- sample only, yours will obviously be different!
and your IP will be disguised.

Copy/paste that link here.

Note: You will have to enable PING (ICMP) request response either in your router (if you have one), or in your computer's firewall for direct modem connections. This is very important to get the most important part of the test to run.

[Ragingbear]

I am trying to set up my system to be pingable. The strange thing is that although I have some higher than average understanding of how things like this work, I cannot get it to be pingable. I followed all the instructions, the firewalls are off. I can't figure out why it is still unpingable.

I am going to run the test anyways and post the results on here. I am also going to edit the "technicians report" that can come right from the modem. I will edit it to make sure it is secure, and post that as well. Meanwhile, I got to wait for the que to allow me in.

[Ragingbear]

Well, I waited forever and a day, and nothing ever happened with that test. I tried every suggestion and technique to allow it to ping my system, with no success.

Therefore, I am going to post a copy of the tech report, with certain areas censored, of course.

1 Manufacturer Motorola, Inc.
2 Vendor ID 001d6b
3 Model Number 2210-02
4 Friendly Name Motorola Netopia 2210-02 ADSL Modem
5 Model Description Single Port Ethernet Modem
6 Model Name 2210-02
7 Serial Number 34409844
8 Hardware Version 1.0
9 Model DSL Firmware Version DSP 7.2.3.0, HAL 7.2.1.0
10 Model Software Version 7.7.3r5
11 Hardware Options
12 Software Options
13 Modem Configured true
14 Time Since Last Boot 000 days 06:44:22
15 Current Time 2008/05/10 22:40:07 GMT
16 Time Servers 68.94.156.17
68.94.157.2 ntp1.sbcglobal.net
ntp2.sbcglobal.net
17 First Time Use 2007/10/17 18:47:50 GMT

30 Modem Health Status ok
31 DSL Link Status up
32 Time Since Last Sync 000 days 06:36:41
33 Loss of Signal false
34 Loss of Framing false
35 ATM Cell Delineation true
36 Internet Status up
37 Ethernet Link Status up
38 PPP Connection Status connected
39 PPP Last Connection Error none
40 PPP Uptime 000 days 06:36:38

50 Test ADSL Line Sync pass
51 Test ATM Cell Delineation pass
52 Test ATM Signal pass
53 Test ATM OAM Segment Ping pass
54 Test ATM OAM End to End Ping pass
55 Test DSL Ethernet to ATM pass
56 Test LAN Ethernet Connection pass
57 Test Mac Bridge to LAN Ethernet pass
60 Test PPPoE to Ethernet pass
61 Test PPP to PPPoE pass
62 Test PPPoE Server Connect pass
63 Test PPPoE Server Session pass
64 Test Authentication with PPP server pass
65 Test IP to WAN pass
66 Test IP to LAN Ethernet pass
68 Test IP to PPP pass
69 Test Validate WAN IP address pass
70 Test Gateway Ping pass
71 Test DNS Well Known Host Query pass
72 Test Primary DNS Ping pass
73 Test Secondary DNS Ping pass
74 Test Mail Srvr 1 Ping skipped
75 Test Mail Srvr 2 Ping skipped
76 Test News Srvr 1 Ping skipped
77 Test News Srvr 2 Ping skipped
78 Test Web Portal 1 Ping skipped
79 Test Web Portal 2 Ping skipped
80 Test PPPoE Connect to Gateway pass

90 Active VCs provisioned 1
91 DSLAM Vendor Id 00000000 ()
92 DSL Line Mode DMT
93 DSL Training Mode multimode
94 Conf VPI 0
95 Conf VCI 35
96 Conf PVC Search List 0/35, 8/35, 0/43, 0/51, 0/59, 8/43, 8/51, 8/59
97 VPI 0
98 VCI 35
99 VC Encapsulation LLC
100 DSL Line Type Fast
101 DSL Line Interleaved Depth 1

110 Default Device Enabled true
111 Default Device Mac Address 00:00:00:00:00:00
112 Default Device IP Address 75.39.135.172
113 Default Device Address Type public
114 Service Provider Name
115 Service Provider Phone
116 Service Provider URL
117 Service Provider Help URL
118 Modem MAC Address 00:1d:6b:0d:0d:74
119 LAN DHCP Server Enabled true
120 DHCP Subnet Mask 255.255.255.0
121 DHCP Start IP Address 192.168.1.64
122 DHCP End IP Address 192.168.1.64
123 DHCP Default Gateway 192.168.1.254
124 DHCP Default Lease Time 000 days 00:10:00
125 Domain name
126 DHCP Leases Allocated 1
127 DHCP Leases Available 0

Rx Tx
140 Current Rate 3008 512
141 Previous Rate 0 0
142 DSL Max Rate - -
143 DSL Min Rate - -
144 Current ATTN DR 11392 1088
145 Current SNRM 21.0 21.0
146 Current LATN 25.0 14.0
147 Current SATN - -
148 Current TP 9.6 5.8

15 Min 24 Hour Yesterday
160 Time Elapsed 822 24222 0
161 Chan Received Blks 48363 1424118 0
162 Chan Transmitted Blks 48363 1424120 0
163 Chan Corrected Blks 0 0 0
164 Chan Uncorrected Blks 0 0 0
165 HEC Vcnt - - -
166 HEC Tcnt - - -
167 HEC Ucnt 0 0 0
168 ICBE - - -
169 LCD 0 0 0
170 NCD 0 0 0
171 CVL 0 0 0
172 LCD Tx 0 0 0
173 NCD Tx 0 0 0
174 CVL Tx 0 4 0
175 LOF 0 0 0
176 LOS 0 0 0
177 LOSS - - -
178 LOL - - -
179 LPR - - -
180 ES 0 0 0
181 SESL 0 0 0
182 UASL 0 0 0
183 ECL 0 0 0
184 ECSL - - -
185 ECL Tx - - -
186 Inits - - -
187 FastR - - -
188 Failed FastR - - -
189 DSL Initialization Errors 0 0 0
190 DSL Initialization Timeouts 0 0 0
191 DSL Line Search Initializations - - -
192 DSL Loss of Margin Failures - - -
193 ISP Connection Establishment - - -

210 VC ATM CoS ubr
211 VC ATM SCR -
212 VC ATM PCR -
213 VC ATM MCR -
214 VC ATM Burst Tolerance -
215 VC ATM CDV -
216 VC Max SDU -
217 ATM VC Receive Cells 1052821
218 ATM VC Receive PDUs 46357
219 ATM VC Receive Frames 46357
220 ATM VC Receive Octets 55799518
221 ATM VC Receive Errors 0
222 ATM VC Receive Discards 0
223 ATM VC No Receive Buffers -
224 ATM VC Transmit Cells 53935
225 ATM VC Transmit PDUs 27912
226 ATM VC Transmit Frames 27912
227 ATM VC Transmit Octets 2858556
228 ATM VC Transmit Errors 0
229 ATM VC Transmit Discards 0
230 ATM VC Transmit Queue Full -
231 DSL Rate Mode -
232 Conf Target SNR Margin -

Oct Err PkU PkNU Disc
240 LAN IP Tx 55185613 0 43030 21421 0
241 LAN IP Rx 2283609 0 26672 316 0
242 LAN Ethernet Tx 2683610 0 26677 570 0
243 LAN Ethernet Rx 56186857 0 43034 21420 0
244 LAN PPPoE Rx - - - - -
245 IP 2684 Tx 2623942 0 25444 0 6
246 IP 2684 Rx 54160482 0 43890 0 2113
247 Ethernet 2684 Tx 2858556 0 27912 0 0
248 Ethernet 2684 Rx 55799518 0 46357 0 0

260 Ethernet Rate 100Mbps
261 Ethernet Duplex Full

270 Internet Connection Type PPPoE
271 Modem Configuration Single Device Router
272 NAPT Enabled true
273 Modem IP Address 192.168.1.254
274 Modem Net Mask 255.255.255.0
275 Modem Broadcast Address 192.168.1.255

290 PPP UserName <censored>
291 PPP Service Name
292 PPP Access Concentrator 90084030600406-rback7.tpkaks
293 PPP Connect Mode Smart keep alive
294 PPP Idle Timeout
295 Conf PPP Authentication Protocol chap pap
296 PPP Authentication Protocol pap
297 WAN IP Address 75.39.135.172
298 WAN Subnet Mask 255.255.255.255
299 WAN Default Gateway 75.39.135.254
300 Conf DNS Servers -
301 DNS Servers 68.94.156.1 dnsr1.sbcglobal.net
68.94.157.1 dnsr2.sbcglobal.net
302 PPP MRU 1492
303 Conf PPP MRU 1492
304 LCP Echo 10
305 LCP Echo Retry 6

320 LAN Device Table
Name Type IP Mac
Leased Time
IP Rx
IP Tx PPPoE
Rx
Last Seen
Status
320a <censored>Ethernet 75.39.135.172 00:15:58:49:a6:33 +000 days 00:09:22 - - - - active

321 IP Gateway Table
Type
Metric
Timeout
Status

322 IP Route Cache Table
Net Addr
Netmask
Type
GW
Metric
Timeout
Iface
Origin
322a 127.0.0.1 255.255.255.255 - 127.0.0.1 0 - Loopback -
322b 127.0.0.2 255.255.255.255 - 75.39.135.254 0 - WAN vcc1 -
322c 192.168.1.254 255.255.255.255 - 192.168.1.254 0 - Ethernet 100BT -

323 Ethernet IP ARP Table
IP
MAC
Flags
323a 75.39.135.172 00:15:58:49:a6:33 - VALID


330 Receive CCF ps Hlog -

331 Receive CCF ps HLin -

332 Receive QLN ps -

333 Receive SNR ps
333a

0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0

333b

0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0

333c

0.0 0.0 0.0 0.0 0.0 14.0 19.0 21.0 21.0 21.0 24.0 24.0 24.0 24.0 24.0 24.0

333d

24.0 24.0 24.0 24.0 24.0 24.0 24.0 24.0 24.0 24.0 24.0 24.0 24.0 24.0 24.0 0.0

333e

24.0 24.0 27.0 27.0 27.0 27.0 24.0 24.0 24.0 24.0 24.0 24.0 24.0 24.0 24.0 24.0

333f

24.0 24.0 24.0 24.0 24.0 24.0 24.0 24.0 24.0 24.0 24.0 24.0 24.0 24.0 24.0 24.0

333g

24.0 24.0 24.0 24.0 24.0 24.0 24.0 24.0 24.0 24.0 21.0 24.0 24.0 24.0 24.0 24.0

333h

24.0 24.0 24.0 24.0 24.0 24.0 24.0 21.0 24.0 24.0 24.0 24.0 24.0 24.0 24.0 24.0

333i

24.0 24.0 24.0 24.0 24.0 21.0 21.0 21.0 14.0 24.0 21.0 21.0 21.0 24.0 21.0 24.0

333j

24.0 21.0 21.0 21.0 21.0 21.0 21.0 21.0 21.0 21.0 21.0 21.0 21.0 21.0 21.0 19.0

333k

21.0 21.0 21.0 21.0 21.0 21.0 21.0 21.0 21.0 21.0 21.0 21.0 21.0 21.0 21.0 21.0

333l

21.0 21.0 21.0 21.0 21.0 21.0 21.0 21.0 21.0 21.0 19.0 14.0 21.0 21.0 21.0 21.0

333m

21.0 21.0 21.0 21.0 21.0 19.0 19.0 0.0 19.0 19.0 19.0 19.0 19.0 14.0 19.0 19.0

333n

19.0 19.0 19.0 19.0 14.0 14.0 19.0 19.0 19.0 19.0 19.0 19.0 19.0 19.0 19.0 19.0

333o

19.0 19.0 14.0 19.0 19.0 19.0 19.0 19.0 19.0 19.0 19.0 19.0 19.0 14.0 14.0 14.0

333p

14.0 14.0 14.0 14.0 14.0 14.0 14.0 14.0 14.0 14.0 14.0 14.0 14.0 14.0 14.0 0.0


334 ADSL DMT Bin Bits
334a

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

334b

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

334c

0 0 0 0 0 2 3 4 4 4 5 5 5 5 5 5

334d

5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 0

334e

5 5 6 6 6 6 5 5 5 5 5 5 5 5 5 5

334f

5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5

334g

5 5 5 5 5 5 5 5 5 5 4 5 5 5 5 5

334h

5 5 5 5 5 5 5 4 5 5 5 5 5 5 5 5

334i

5 5 5 5 5 4 4 4 2 5 4 4 4 5 4 5

334j

5 4 4 4 4 4 4 4 4 4 4 4 4 4 4 3

334k

4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4

334l

4 4 4 4 4 4 4 4 4 4 3 2 4 4 4 4

334m

4 4 4 4 4 3 3 0 3 3 3 3 3 2 3 3

334n

3 3 3 3 2 2 3 3 3 3 3 3 3 3 3 3

334o

3 3 2 3 3 3 3 3 3 3 3 3 3 2 2 2

334p

2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 0


335 ADSL DMT Bin Atn -

[johnwill]

That report means nothing to me.

[Ragingbear]

Nothing? Strange, by the way you acted, I assumed that there would be some things in there that would at least mean something to you. Oh well.

I still can't get any of the test that you directed me to to work. I am wondering if my "refurbished" modem is messed up. How could I find out if it is a defective modem or not?

[johnwill]

You need to enable PING (ICMP requests) in the router, not in Windows. Your "modem" is a modem/router, that's where the pings are being blocked.

[Ragingbear]

Alright. How do I change that? I got an IP number that will allow me to access the modem. However, there are very few options I can change. Most of these are beyond my current understanding, and I leave alone for the most part.

I will be posting some screen caps later of all I got. I have to censor a few areas and find hosting somewhere.

I talked to the ATT tech support department yesterday, and he eventually said the only thing they were trained in was helping you change your user name and password on the modem itself. He then proceeded to tell me that my problem was with my computer. I think that strange, as the day before it was hooked up, that I was on my cable Internet, which had no problems.

I wonder if the problem is in my DSL itself though. It is a refurbished model, and this thing does get pretty warm as it is.

[johnwill]

Hard to say where it is, that's one reason I want to see the line quality report.