network disappeared after using last known good configuration

[Z71kitty]

I was having trouble getting online and I did the "last known good configuration" and now my network connections don't even show up,among other problems.

[johnwill]

Hold the Windows key and press R, then type devmgmt.msc

Please respond to all the following steps.

1. Under Network adapters, please tell me all the devices listed.
2. Are there any devices under Network adapters that have a red x displayed?
3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?

Let's see this as well.

Hold the Windows key and press R, then type CMD to open a command prompt:

In the command prompt window that opens, type type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[Z71kitty]

When I do ipconfig/all it reads An internal error occcured:The request is not supported.Please contact Microsoft Product Services for furthur help.Additional info:Unable to query host name.

[Z71kitty]

In device manager,there are no red x's and no yellow ! or ?

[johnwill]

And the all important part of the question, what appears under Network adapters?

[Z71kitty]

In device manager,The network adapters are 1394 Net Adaptor,Bluetooth PAN Network Adaptor and Realtek RTL8139/810x Family Fast Ethernet NIC.I have tried 'update driver' and 'scan for hardware changes' and it says it's working properly.I can't open 'properties' under any adapter,nothing happens.I can't move my desktop icons at all.I can't save my pictures to any kind of device,like SD, floppy,or cd. Something is wrong with all of that also. Most properties of anything will not open. Block Buster said it sounds like a virus,but everything started when I did the "Last Known Good Configuration". I can't carry it in to have it fixed because I'm short on cash right now.

[johnwill]

Well, you're describing issues a lot more serious than a networking failure! It sure sounds like something is corrupted with Windows.

You might give SFC a try, it's a last ditch effort here.

SFC Tutorial

[Z71kitty]

Unfortunately,something in Windows was so messed up that everything suggested did not work.I bought a new hard drive and used the recovery cds and one hour later,my old pc is up and running.My husband will get my pictures off the old drive later.Thanks for all the help and have a fantastic day.

[johnwill]

Sorry it was a bust, but it sounded like you had major issues.